Up Reviews 58

I have been using UP Bank for sometime now and I just had my card hacked for about the 6th time. I liked this card as I travel a lot and has Wise connected to it but this is too much now. Never had this issue with any other banking institutions.

Only wish I could give zero stars. INCOMPETENT customer service. Will categorically not assist when there is a problem. Chat service is obnoxious, condescending with the combined brain power of a pot plant. AVOID AT ALL COSTS. Completely unconcerned by breaches of the Corporations Act 2001, and ASIC regulations.

Best bank! Always finding innovative ways to make managing money easy. They also find fun ways to reward us as well. Interest rate is great and being able to have many saving accounts is incredible. As well as seperate account for bills, put the money in and up does the rest

Requires a selfie to "verify your identity". There's no reason for this for identification purposes. Any product that requires information outside of the minimum for identification verification is a red flag. YOU are the product if they are asking for data that goes beyond standard PII. If the government doesn't need a selfie to verify my identity, then this bank shouldn't.

Pretty useless all around services. Garbage would recommend going with any others bank. Other than these guys. They don't even have their own banking licence. They use Bendigos. Definitely would not recommend as a bank to use.

Incapable staff and rely on technology rather than personal service for everything to cut costs.

Account closed after making legitimate transfers to a regulated Australian cryptocurrency exchange.

No fraud, no scam, no unusual behaviour — just lawful use of my own money. Instead of addressing this with reasonable safeguards or customer communication, Up chose to block payments and then close the account entirely, citing “risk appetite”.

It’s disappointing to see a bank that markets itself as modern and customer-centric resort to blanket de-banking rather than nuanced risk management. Preventing customers from accessing lawful financial services is not “protection” — it’s restriction.

If you intend to invest in crypto or value financial autonomy, be aware that your account may be closed without wrongdoing or meaningful recourse.

I asked them for a banking declaration for a visa application. There were strict instructions that the document had to comply with - nothing crazy, account type and totals funds, that kind of thing. After completing the request incorrectly three separate times, they said they couldn’t edit their documents to make one that complied. Completely useless. I’ll be closing my account and moving back to CommBank.

You can't get a bank account without taking a selfie of yourself - the new way for face recognition software to steal your identity and another form of data mining to be sold off, stolen, etc. Apparently as they are digital platform they need it - surprisingly I have other digital platforms including a bank that don't need it. Buyer beware.

For those, who think I'm paranoid - what do you use your face for? Some people use their face to gain access to their phones, their cars, their houses, etc. And while I'm sure they will say they keep this data safe - how often have big companies been compromised by not protecting our data - Optus, Qantas, in recent memory and as for banks - CommBank, Westpac, ANZ, and NAB.

As an older person, I found the Up approach a bit weird but I'm used to it now. I travelled in Europe for a month and found the card excellent. We had a problem with an automated fuel pump which took 150 Euros when it wasn't supposed to. I called the Up people and they resolved it in 45 minutes and had the money back in my account.
Our travel friends were using other cards and got absolutely hammered taking money from ATMs. Up doesn't do that.
I saw a review about a mortgage issue and have no experience of other services, but I'm happy that Up doesn't link with Bitcoin!

Big banks are better

A digital bank that restricts all payments to crypto exchanges. It's 2025 and young people invest in Bitcoin. Putting a blanket-wide ban on this puts you behind big banks.

Refinanced a home loan with Up Bank. What a nightmare!

The application went smoothly up until it went to their lawyers' MSA.

After 44 Days of: - Document requests (they requested the same document 3 times!) - stuff ups (too many to count - had to keep scheduling a JP to certify yet another document) - sheer incompetence (sent us on wild goose chases with our insurers that wasn't required)

After making a complaint, both MSA and Upbank started taking it seriously, and we finally got a settlement!

Only... the surplus funds we requested - haven't arrived. So we're paying interest on money we don't even have! Upbank don't seem at all concerned.

Someone from Upbank said they were investigating compensation options weeks ago – but I never heard back from them.

The sting of finding that MSA lawyers passed along a $10 "service" charge! Also, they decided not to wear the $500 title office charges - despite the god awful "service" provided.

All up with the discharge fees - we're not even saving money this year by refinancing.

Massively regret ever taking on this endeavour. No sense of customer service. Always quick with an apology & admitting fault - but no offer to make it right. Don't make my mistake. Find yourself a bank that respects you and your time.

UP Bank was rumoured to be one of the more Crypto Friendly Australian banks.

After opening account I made a few test transfers to a couple of exchanges
and they went through.

A day or two later I tried again, only to have everything blocked.

And then the fun starts. You will receive a message in the talk to us tab, that at best is vague and bizarre (to the point that I had to double check I wasn't taking with an AI bot) and at worst passive aggressive.

TL/DR. They are absolutely, 💯 NOT a crypto Friendly bank

Heard this bank was crypto friendly.
When I tried to transfer a small amount ($1) from Up to swyftx they blocked the payment. Figured this was a normal formality so I politely explained why I was transferring and reassured them I'm aware of scams and take full responsibility.

10 seconds later I get a seperate message in the 'talk to us' section saying my account will be closed in 30 days and will be banned forever.

Sorry what?? You're telling me what I can/can't do with my own money? Screw you!!

Constant outages gives you no access to your money… great if you want to save ie not being able to spend any of your own money half the time! Had to open another account at a diff branch Because of all the outages
Easy to use app but absolute RUBBISH!!! service

Would give 0 starts if I could , got scammed and as soon as I disputed the transactions with them they closed my account due to “suspicious activity” and when I asked to elaborate more on what I’ve done wrong or suspicious they simply have no answer because apparently they can’t disclose information and it’s funny to my because it’s my account and it’s information about my account not some random stranger’s account. The other funny thing is that they want me to dispute the transaction with the police and they can’t do anything. Even if they didn’t close my account I would’ve happily closed it myself after see how unreliable and dishonest they are.

Shocked to see all the recent bad reviews here for UP...

I have been using the service for close to 5 years. It has been easily the best banking experience I have ever had.

I have always found the customer service incredibly helpful and love that I can message customer support through the app and there is no need to call.

The banking experience has been so seamless. I now have my mortgage and all of my accounts with UP. One of my favourite features is that ALL of my accounts are offsets for our home loan mortgage. Including my spending/transaction account. There is no "annual fee" to have this benefit.

UP is a great product and the future of banking.

New Grow and Flow rate is garbage. They marketed to young people offering flexible and innovative ways to save, now that they've built a reputation they've introduced a new system that takes all this work away. They don't care about customer loyalty. I'm moving to Macquarie. Avoid Up Bank at all costs, they'll reel you in with shiny objects and then take them away from you. Terrible.

If I could rate them less then one star I would up bank will not allow you to transfer your money from a savings account so you can get your money out I have $808 sitting in the bank that they refuse to let me transfer to else where so I can get my money out and use it don’t even bother calling the phone number that’s only used to unblock you from your account if you get locked out of it and as for their chat option all they will tell you is we can’t allow that to happen so now there is $808 sitting in a account that I can’t access BEWARE AND STAY AWAY FROM UP BANK

Up recently changed their interest rate on the back of customer feedback that the rate of 3.85% was too low, which is fair. But in changing their rate, they've completely ruined 90% of its money-saving features now, counteractively going against what made Up so brilliant in the first place.
Unfortunately, they seem set in their ways to make your own money ever so much harder to work for you and I like many thousands of their most loyal customers for years are moving from Up. Grow and Flow is the death of Up.

Until now I thought UP was very good. I had to close my account as I was worried about scammers having the details. UP told me it would take 28 days to close the account and could not open a new one in this time. How do they expect you to live lol, pretty much pushed me out the door to another bank.