UpLabs has announced its impending closure on June 1st, 2024. However, when inquiring about the payment of my remaining balance as a seller on the platform, I was informed that payments below $50 will... Toon meer
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Uplabs is a big scam! With the premium subscription, it claims you have access to everything, but that's not true. I paid for the premium subscription, but I can't access everything. Most of the proje... Toon meer
Bedrijf heeft geantwoord
As a premium seller in this platform, I can tell you guys this website is worth for designer, especially for UI Designer. Weekly challenge, top contributor, and many others you can explore innit. But,... Toon meer
the worst service I have seen in my life. everything that this site has is just a random markups previews and that's it. You can google every design easily without spending like 40$ for just 1 month.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UpLabs is the place to find high-quality design resources for designers, creative agencies and developers.
Contactgegevens
Verenigde Staten
- support@uplabs.com
- uplabs.com
UpLabs has announced its impendingUpLabs is closing and declining to fulfill payment obligations for the remaining balance owed to the designers.…
UpLabs has announced its impending closure on June 1st, 2024. However, when inquiring about the payment of my remaining balance as a seller on the platform, I was informed that payments below $50 will not be processed, effectively withholding $27.90 owed to me. Subsequent correspondence with Sara and Daniela failed to provide a satisfactory solution. What to do now?
17 mei 2024
Review zonder uitnodiging
Antwoord van UpLabs.com
Hi Natalia,
Thank you for reaching out to us.
We've checked with the team, and the issue has already been rectified with the team. Let us know if you have any additional questions!
Uplabs is a big scam
Uplabs is a big scam! With the premium subscription, it claims you have access to everything, but that's not true. I paid for the premium subscription, but I can't access everything. Most of the projects are fake, incomplete and mediocre. I strongly advise against using their services.
2 april 2024
Review zonder uitnodiging
Antwoord van UpLabs.com
Hi Lilas, firstly, we apologize for the way you're feeling about your experience.
As far as the designs go, our team is always happy to look into any sellers who are advertising false products when users report this so that we can ensure a high standard of the resources that are being provided under the Premium subscription plan. But this wasn’t your case, we didn’t receive any reports from you prior, so we're unable to refer to your claim about projects being fake, incomplete or mediocre.
We'd be happy to have our support team review your case and check the products you were having problems with if you wish. You’re welcome to contact us at support@uplabs.com so we can get to the bottom of this!
Thanks for understanding.
!!! Fraudulent website !!!
A fraudulent website that resells stolen digital assets from other content creators without any permission.
7 december 2023
Review zonder uitnodiging
Antwoord van UpLabs.com
Hello Arseny,
Thank you for reaching out to us.
We've checked with the team and the customer support team is actively working on removing the submission that you've reported as fraudulent to us as we take the copyright infringement very seriously.
We've also reached out to the creator who has claimed your work as theirs to understand what has happened on their side.
Best,
UpLabs Support Team
scam website scam site scam site
scam website, i have bought a design and the title and description of this product are misleading.
the item doesn't write the right description that you will find in just 3 pages.
I bought it and I found 3 pages and I sent an email for a refund. The support says you don't have the right for a refund.
The seller wrote on the title cen wallet ui ( any one can read this title and understand that you will find all projects attached ).
He did not write on the title cen wallet ui (3 pages ) or something like that.
and the same thing on the description there is nothing showing you will find 3 pages attached after your purchase.
That means it is a scam to let people purchase after finding just 3 pages attached.
website scam website scam.
3 oktober 2023
Review zonder uitnodiging
Antwoord van UpLabs.com
Hi Larbi, we apologize for the way you're feeling about your experience.
We understand the disappointment regarding the refund expectations for your purchase. We've reviewed the submission with you and the team and the product you've purchased indeed consisted of 3 screens matching the product preview images.
As far as the designs go, our team is always happy to look into any sellers who are advertising false products when users report this. But this wasn’t your case, we didn’t receive any reports on the designer's work prior.
Thanks for understanding.
Good market.
27 juni 2023
Review zonder uitnodiging
Kind of scum
the worst service I have seen in my life. everything that this site has is just a random markups previews and that's it. You can google every design easily without spending like 40$ for just 1 month. Also they don't have refund system + if you cancel your subscription it will stop instantly (even if you have some days until your subscription will end). not recommend, just spend this 40$ on pizza or something
10 juni 2023
Review zonder uitnodiging
Antwoord van UpLabs.com
Hi Nemiz, we apologize for the way you're feeling about your experience.
We understand the disappointment regarding the refund expectations for your subscription payment. We'd like to clarify that, according to our terms and conditions, refunds on subscription payments are not offered. However, we can make an exception in your case by offering to cancel your subscription immediately while ensuring you would still have Premium access until the end of the original billing period.
We regret any miscommunication that may have occurred and apologize if we did not receive any prior reports from you regarding this issue.
Thanks for understanding.
Bad Service
They have very bad customer service, Would not recommend this anyone
25 april 2023
Review zonder uitnodiging
Antwoord van UpLabs.com
Hi Syed,
We're sorry to hear about your experience.
Providing excellent customer service is our top priority, and we apologize for any inconvenience you may have encountered. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.
Excellent
I couldn't be happier with what I have learned in such a short time. Great and efficient support.
6 maart 2023
Review zonder uitnodiging
Huge mistake, stay away
I made the mistake of getting a subscription without reading the fine print.
I've gotten some value from the platform but nowhere near what I've paid, and most items that you can download using a premium subscription are not what the descriptions say they are. Imagine being told you get to download a $29 photoshop website template, only to receive a png file or a figma file or anything else BUT the described product.
The other hugely awful thing, if you try to cancel your recurring subscription you don't get premium access for the time left until your sub expires, they literally cut off access and give no refund. This is basically cancer and I can't understand how they can legally operate under these conditions.
For your wallet's sake, find ANY OTHER option online, stay away from this site.
13 februari 2023
Review zonder uitnodiging
Antwoord van UpLabs.com
Hey Vlad, we’re sorry to hear you feel this way.
As we’ve explained via email, we don't offer refunds on subscription payments as per our terms and conditions. We've reviewed the product you were not happy about and confirmed with you that it's an editable source file that matches the description and the preview on the website, thus your claim about a PNG file is not correct.
As far as the designs go, our team is always happy to look into any sellers who are advertising false products when users report this. But this wasn’t your case, we didn’t receive any reports from you prior.
Thanks for understanding.
It is a very large market
It is a very large market. People I work with for a long time. All their little things are really wonderful.
29 november 2022
Review zonder uitnodiging
My honest review
As a premium seller in this platform, I can tell you guys this website is worth for designer, especially for UI Designer. Weekly challenge, top contributor, and many others you can explore innit. But, the responsive mode of the website is little bit annoying. Like on the product page. But overall, I can recommend this website for all of you.
24 november 2022
Review zonder uitnodiging
UpLabs experience is reallUpLabs experience is really really awesome.y really…
UpLabs experience is really really awesome.
22 november 2022
Review zonder uitnodiging
UpLabs - Biggest Scammers, be aware before entering your Credit Card details
Biggest Scammers, after purchasing a subscription using credit card, they started auto-debiting money in regular intervals without any alerts or emails. When I wish to cancel their subscription, all my premiums were cancelled immediately even though they deducted a year's subscription charges in advance. Founder of this application can find other genuine ways of making money rather than scamming the trusted paid customers.
9 november 2022
Review zonder uitnodiging
Antwoord van UpLabs.com
Hey Arun! We’re sorry to hear you feel this way.
We let the users know during the unsubscription process that the moment they unsubscribe, they will lose immediate access to Premium. As per our terms and conditions which are available at all times on our website, we don't offer refunds on subscription payments, unfortunately,
We did offer to restart your subscription until the end of the original subscription period.
Also, to clarify, we do specifically inform subscribers during the subscription process that they are purchasing is renewed with automatic recurring payments.
But thank you for your feedback, we'll be happy to take it into consideration and see how we can improve our subscription alert system!
SCAM
SCAM! NEVER GIVE YOUR CREDIT CARD DETAILS! THEY probably will STEAL YOUR MONEY!
Customer SUPPORT DOESN'T WORK!
Items are NOT as described, files are NOT EDITABLE, some of them STEALED! I will report them to the POLICE! SCAM!!!!
2 augustus 2022
Review zonder uitnodiging
Antwoord van UpLabs.com
Hey Zoltan, we’re sorry to hear you feel this way.
As we’ve explained via email, we don't offer refunds on subscription payments as per our terms and conditions. We did offer to cancel your subscription immediately and ensure that you'd keep your Premium access until the end of the original billing period. However, you didn’t get back to us about this at the time.
As far as the designs go, our team is always happy to look into any sellers who are advertising false products when users report this. But this wasn’t your case, we didn’t receive any reports from you prior to your refund request.
Thanks for understanding.
So I had it a while and I had double…
So I had it a while and I had double check many times if I actually cancelled, very tricky to cancel. Don't recommend it and besides that the worst customer service ever, very rude.
16 juni 2022
Review zonder uitnodiging
Antwoord van UpLabs.com
Hey Luana, we’re sorry to hear about your experience. We had a chance to investigate this but couldn’t find any significant email communication with you, unfortunately.
But we appreciate your feedback about our cancelation flow and would be happy to speak internally to see how we can improve this.
SCAM SCAM SCAM SCAM
3 maart 2022
Review zonder uitnodiging
Antwoord van UpLabs.com
Hey Dylan, we’re sorry to hear you feel this way. Our company is most certainly not a scam.
For context, you requested a refund on the basis of inactivity on your account. We explained that we don’t offer refunds on subscription payments as when they sign up, users are committing to our services for the term of their subscription period. Our policy is available to users when they sign up and it’s very standard for most companies.
We did offer right away to have your subscription canceled so you wouldn’t be charged any longer in the future. Our team was always polite and ready to help you as much as we could within the bounds of our policy. Sadly, you replied to us in an impolite and threatening tone.
Our team still replied in a calm and polite way explaining our terms and conditions once again, as well as confirming your subscription had been canceled.
Cancellation Scams
Beware and do not give this company your credit card. I should have read the other reviews before using their service. I will be disputing the charges with my credit card company.
22 november 2021
Review zonder uitnodiging
Antwoord van UpLabs.com
Hey Bryce, we’re sorry to hear you feel this way.
We had a chance to take a look at our email exchange with you to understand exactly what issue you had with our platform.
As we explained there, only received a subscription cancelation request on November 18, 2022. This was after your payment for the month of November had gone through. Cancelation requests only take effect in the future, since per our policy, we don’t offer refunds on subscription payments.
We did, however, offer to restart your subscription until the end of the original subscription period, although at the time of cancelation you confirmed your services would be interrupted right away.
You responded to us that you’d be processing a chargeback and we explained that we’d be following our policy.
No te dejan cambiar la contraseña
18 september 2021
Review zonder uitnodiging
Antwoord van UpLabs.com
Hey Monica,
Sorry to hear about your experience.
If you're still having problems with your password set-up or change, please reach out to us on our regular support channels so that we can have a look at what's up with your account. We'd be happy to help!
I would give this website 0 stars if I…
I would give this website 0 stars if I could. They took money from me last year as a yearly plan, I contacted them to cancel it but nothing happened. Today I was charged again for a whole years membership when I hate their service. I contacted them 5 minutes after my money was taken out and they reduced to pay me back. Also my subscription was suspended so which means I paid for a whole year worth of their service but I won’t be able to use that service even for 5 mins. They took my money! I am so disappointed and disappointed.
14 mei 2021
Review zonder uitnodiging
Antwoord van UpLabs.com
Hey Jaspreet, we’re sorry to hear you feel this way.
Our subscription plan, as is standard for most other companies, works on an automatic renewal basis. Users consent to this when originally signing up. You signed up for a yearly membership, so your subscription is automatically renewed yearly.
We give users the chance to commit to a yearly plan and save money compared to shorter-term commitments. But this means users are committing to our services for a year each time their subscription renews. You’re free to cancel your membership at any time and stop future payments. As such, we don’t offer refunds on subscription payments. This is standard procedure for most companies.
Our terms and conditions are available to users when they sign up but we’re happy to hear any feedback about how to improve them. Thanks for sharing your experience!
Once you put your credit card, you've to be carefull about the scam
Not honest at all. If you want to subscribe you must be aware of something : you can't cancel your subscription without paying a month for nothing.
The fact is : if you paid your month and want to remove your credit card, be aware of this : you won't be able to access to the premium thing anymore... despite you actually paid for it !
And they won't refund you or give you access back even if you write to their support because "we said it boy, too bad".
Go far from them !
EDIT 18/01 : One star added because they finally gave my subscription back... but without the days I lost because of them.
I paid for a month but got 12 days without premium access AND the time left to write them mails.
7 januari 2021
Review zonder uitnodiging
Antwoord van UpLabs.com
Hey there, we’re sorry to hear about your experience.
We’d love to be able to shed some light on this issue but unfortunately, without knowing your name or information, we’re not able to find you in the system. This could have been what happened when you reached out to our support team as well.
But you’re welcome to contact us at support@uplabs.com again so we can get to the bottom of this!
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