urbancaps.co.nz Reviews 15

Feel so ripped off. Thought I was buying my husband a nice NZ made Cap. Delivery was very slow( mainly because it came from China!) Cap looks nice but it is 50% polyester( not wool as implied in advertisements). And it us Chinese not New Zealand supply. Would not buy from them again.

Bought the news boy cap and it was a cheap temu one not happy at all do not waste your money on these, nothing like advertising

Don't waste your money!!! pretty sure they're from temu or shein. Absolutely a waste of money!!

Hat was delivered in a cheap Temu package it was flat and bent. Hat is to small not same size as described $44 for a crapy Temu hat. Don’t buy

I bought a charleroy pork pie hat
The advert clearly stated a 60/40 wool cotton blend hat
On arrival tag in the hat says 100% polyester Made in China

Delivery and tracking was good though

Tracking doesn’t give any indication for 2 weeks after payment. I’m only in Australia not the end of the world.
2x notes on where my hat ie totally ignored.
Waiting on receipt of this order before ordering more.
Pains me to think I’ve been scammed by a neighbouring Kiwi.
After posting this review and making further efforts to make contact my hat finally arrived from somewhere?
Poor quality expected NZ quality this came from unknown country and was ordinary.Dissapointing when I know N Z can produce and source great products for a cooler climate.

I’m honestly surprised to see some negative comments, because my experience with Urban Caps has been very positive. They clearly explain which products are stocked in their New Zealand warehouse for faster dispatch, and which items come from their other trusted warehouses. That transparency is something I really appreciate.

The quality of the caps I ordered was excellent, and I received real-time tracking updates so I always knew where my parcel was. Everything arrived as expected.

I also had questions about sizing and measurements before ordering, and their customer service team replied quickly and helpfully. They were professional and easy to deal with.

If you’re unsure about ordering, I’d definitely recommend reaching out to their support team first… they’re very responsive. Overall, I’m happy with my purchase and would gladly order again.

Love the 3 hats I got . People come up to talk about what ever hat I have on. Extremely well made hats recommended to everyone

I would give zero stars to this highly unprofessional business if I could. Happy to take your hard earned money but ghost you if there are any issues. Don't back up their faulty, poor quality products and has been the worst service I have ever experienced. Would NEVER recommend these cowboys or their shoddy hats. DO NOT WASTE YOUR MONEY.

Paid for a hat that they did not have in stock. Couldn’t fulfil the order but am yet to receive word of a refund. Wouldn’t bother with this lot. Nice hats but lousy service.

I recently purchased from Urban Caps and couldn’t be happier! The store truly has New Zealand’s largest collection of caps and hats, with so many unique styles to choose from – flat caps, cowboy hats, beanies, and more.

The quality is excellent – you can really feel the durability and premium finish when you hold the cap. Shipping was quick, and the packaging was neat and professional. I also appreciated the friendly communication and how easy it was to get support when I had a question.

Urban Caps is perfect whether you’re shopping for everyday wear, team uniforms, or something stylish for an event. I’ll definitely be coming back for more!

Doesn't even deserve a single star!
They sent a completely different cap than the one shown in the product pictures! Cheap CHINA GARBAGE 🙄 and it arrived completely crumpled in a bag that was way too small 🤦🏻‍♂️
You wait in vain for answers...

Luckily, PayPal refunded my money immediately

Ordered a cap from Urban Caps and everything went perfectly but what really surprised me was how smooth and fast the whole process felt from browsing to checkout and delivery updates.

I’m with Trustpower for internet at home, and I can honestly say the connection has never let me down. The website loaded fast, no lag, even when I was scrolling through heaps of photos and switching between tabs. The email updates from Urban Caps also came through instantly no delays, which I’ve had in the past with slower internet.

It’s one of those things you don’t really notice until it works exactly like it should. Props to both Urban Caps for the awesome caps and Trustpower for keeping my connection rock solid. No buffering. No headaches. Just smooth.

Would happily recommend both.

I ordered a Navy Blue wooden cheesecutter flat cap from this store.
They ended up sending me the coffee brim grey version of the hat.
I emailed them immediately to let them know of the mistake and to ask if I can please return the hat and have the correct one sent. I also included a photo of the one that I received to prove that they sent the wrong item.
Despite this it has now been one month since my first email about the issue and they continue to completely ignore me.
I would give them 1 star, since it is what they deserve. However, they did send me a hat, and it is the right style, just the wrong colour.
So I upgraded them to a 2 stars. Which even with the incorrect item being sent, if they had rectified the situation I would have given them 5 stars for it.