Urbansitter Reviews 

If I could give this website zero stars I would. This website is a scam to get you to upgrade. After you post a job a few sitters will inquire about your job. Some will not respond or a sitter will state that they have accepted the job and not show up for the scheduled time. Do your self a favor and use one of the other websites if you need reliable a sitter.

I love how all of these reviews say parents beware when really it’s US sitters who need to beware! This site is filled with bazaar parents and no support from the care team when we are placed in these situations. They only care about the parents because that’s where the money comes from. But UrbanSitter you are ABSOLUTELY NOTHING without us sitters. I’ve seen so many horrific things happen to sitters in the support group by parents and U.S. just blows it off. Things such as non-payment of services, verbal abuse by parents, dangerous situations by parents, and one-sided false reviews by parents. If a sitter contacts support about a parent, they could give 2 sh!ts. When a parent contacts, the sitter instantly is in trouble. Parents shouldn’t be allowed to review sitters if sitters cannot do the same. Support will just hit you with the same old “I was a sitter too so I understand” BS. This app won’t make it as far as they think until they get their sh!t together. NEVER. Sitters be careful on this app. You may have found good parents but the one day you run into a horrible one. UrbanSitter WILL NOT SUPPORT YOU. Good luck trying to get a response!

Review from A sitter set up for a scam 😭attention all sitter sisters from Urbansitter..Warning Do NOT accept credit card payments or give your bank account info to Urbansitter do at your own Risk ! This is some kind of shady company luring shady parents! Advice from someone who got Royally Screwed who’s checking account was cleaned out. I recent worked for a single mom, not only did she refuse to pay me in cash, and promise to pay me by credit but after waiting over a week to receive each payment she then disputed all 5 payments and take them back out of my bank account ! Always insist on cash only. Even if you trust someone they can dispute it up to 90 days.. which is what happened to me. Then for whatever reason urbansitter would not help me, instead they closed my account. I’m going to court and suing not only the parent but Urbansitter for the hassle. If you’ve had a good experience then my bad and best of luck.

I tried many times to cancel my membership and I'm still getting money deducted from my account, evertime I get a customer service representative they say it's all taken care but every month I have money taken out of my account.
I am so disappointed.
This has gone on for 4 months, that almost 80.00 stolen from my account, and from my family.
Anyone have any tips to get this handled would be greatly appreciated

I hired a babysitter off of this site and she stole out of my house. I reached out to the company numerous times and NEVER got a response. I will make sure no one will use this site and make sure that this young lady doesn’t do the same thing to another family.

Urbansitter is basically a scam. It advertise that "generlly" you will receive upto 10 interests within the hour you have posted your job. I posted a job in the middle of night and guess what exactly 10 inetests within 1 hour. Middle of night, 10 interests !! I being desperate paid the monyhly fee and responded to 5 out of the 10 interests. Its been since 3 days, no one responded to my message and no new interest I received. So the interests that you will get after posting your job are fake to bait you pay their membership fee. Learn from my mistake, if not, go ahead and be disppointed.

A babysitter that I booked through the UrbanSitter website came to my home to babysit my daughter. During the time she spent at my home, she sat on and broke the arm of my couch. I do not appreciate that I entrusted my space and child with this sitter and her nor UrbanSitter feel they are accountable for the issue. The sitter said nothing about the damaged furniture upon my arrival home. I had to call her to inquire about it and at that point she admitted to it. UbranSitter told me that it isn't their problem and they will do absolutely nothing about it. They did this through use of a copy and paste boiler plate I'm sure they use a lot citing their Terms of Service. I did not request reimbursement for my 2 year old couch to be repaired. I simply requested a refund which they refused. There is nothing different from a parent finding a random sitter off of the street and inviting them into their home. UrbanSitter knows nothing about the people they allow on their site. They allow reckless people on their site and do nothing if the sitter does something negative. This company cares more about money than their customers. If I could leave 0 stars, I absolutely would. Think not twice, but three times before booking through their site. If anything goes wrong while the sitter is with your child, UrbanSitter will do not a thing.

In response to UrbanSitter's message:
"When our team receives reports of member incidents, we take the matter seriously and do what we can to investigate and respond to such matters. As UrbanSitter is a marketplace and not an employer, unfortunately we are limited in our ability to assess damages incurred during a job. However, please rest assured that we've taken the appropriate actions in response to uphold our values. "

They did nothing at all to investigate the incident and asked me no questions regarding it. What appropriate actions were taken in response? None were shared with me. I asked for a refund and they refused and shut down the incident. If they actually took any action like they said they did, this complaint wouldn't exist.

Customer service is horrible you never receive a response. I have been reaching out because I have yet to get paid for a job I did four days ago and no one seems to respond to emails. Bad enough they don't have a contact number.

**If I could give ZERO stars for the company's customer service, I would.

I honestly wish I would have read the reviews about this company before ever signing up. I, like many of the reviewers on here, cancelled my membership prior to renewal date and are still getting charged! I contacted customer service via email, as this is the only way to get in contact with someone at the company. Customer service was useless, and basically just stated that they couldn't refund the membership. I tried explaining that I cancelled prior to the renewal date and that I shouldn't have been charged. The response I received: " Thanks for reaching out! I'd be happy to take a look at your account. Our records indicate that you selected the renewing Monthly Membership on 5/11/2019. Per the terms of UrbanSitter membership subscriptions, we are unfortunately unable to refund your membership purchase. We apologize for the inconvenience."

User beware - I cancelled my membership and instead of the company cancelling it, they said I selected to renew my monthly membership. So we will see what happens next month, even though my account has been cancelled since May 10th.

I honestly love Nanny care but no one has contacted me back after I have applied to jobs. I don't understand what could be missing. It's pretty frustrating and everything is correct in my profile. And my profile is not on hold. Idk if it's the company

I recently email UrbanSitter almost a week ago about a unnecessary charge to my account. I have YET so be heard so I wrote another email two days ago and the same thing happened. I dont know what is going on with this company but it needs to be responsive because this isn't not helpful man! Yall are being bogus af.

UrbanSitter has been a great platform to find new families to care for. I’ve found last minute jobs when I would have done nothing else with my evening and I’ve found long term families that I’ve developed close relationships with. It’s a user friendly website and app that notifies me of other jobs at similar time frames to jobs I’ve expressed interest in. It also notifies me when I’ve been offered a job and reminds me to follow up. Another great feature is the follow up post job that allows both sitters and families to give feedback on a particular job. Definitely would get on it if you’re looking to find more babysitting or nanny jobs!

This is the WORST customer service. I first started by clicking their contact us button and even though I selected my main email on the form (I was using a Mac) it sent my inquiry from my other email address. So I checked the other email address and sure enough it was in there. So I took the time to paste the entire chain into my main email to begin working on my issues and nada, I probably checked in at least one other time looking for answers. So then I started a new email and got a representative who indicated no support requests had come from my main email address. I again took the time to paste the email string which was mainly me following up. What do you know. Silence. So today I inquired again after days of no response. I'm furious and I want my yearly membership money back. I did not pay this money to be completely ignored. If you aren't going to email people back, then get a phone number!

Urbansitter company take their business very seriously. The ap is easy to use and sitters can easily
pick and choose the sitter jobs they need. Subsequently, parents have lots of options from choosing a variety of sitters. I don’t know why the rating is so low cause I find this site remarkably well done

Wasted way too much time trying to open an account and customer service is a joke (they only communicate by email and can only send one email per day even if you respond right away). Not ideal for working moms with little time to identify sitters!

DANGEROUS.....BEWARE OF PREDATORS! Urbansitter does not vet adequately, I find ads from predators DAILY and Urbansitter's response is always the exact same email that they "care" and have a department just for safety......I call B.S.

I have used the site for over 2 years, we found a wonderful sitter, who we have had over 2 years. Recently, the FSA card I have used the past 2 years wasn't working. I got an error message. I called the FSA company, my card had money in it. I then tried two other cards and received the same error. I communicated this to the "member support emsil", shared screenshots. The communication has been lackluster at best. I have been told they have been "looking into it" for 2 weeks. I have requested tech support, to speak to a live person, and nothing. Again, we love our sitter, but this has been the worst customer service experience I have ever had with a company.

Parents PLEASE be careful!!!! Two horrible sitters and still having headaches. 1 sitter agreed to work, couldn't handle it (1 two year old girl- who slept for 4 of the 9 hours,and bailed via text after the first day.
Second was the worst I've ever had, I'm only grateful my husband's work ended early and he got home to rescue her. She maybe changed 1 diaper in an 8 hour period. SHE DIDN'T FEED HER. In 8 hours. My husband asked if our daughter had eaten and the sitter said when she asked her if she was hungry she said No.
Both of these sitters had 5 stars and multiple repeat families!

I am a mature, well educated and dedicated nanny who abruptly loss access to 37 families who had ALL given me 5 star reviews over a 7 month period.
This was provoked by a family that complained and REVERSED a 7 month old review after receiving a document from unemployment. This was a standard doc just verifying I worked for them once. Urban Sitters froze my account and provided no reason just saying I wasn't in accordance with their terms. No explanation. Left several families unable to contact me.

Thus one family and Urban Sitters took away my livelihood and I went from working most weeks to occasional from a few who had my cell number. I am 68 years old and now 95 per cent unemployed -- forced to leave the Bay area, my home. Cruel punishment for an outstanding dependable sitter; one who was punctual, fun and warm with all kiddos, and always going beyond other's expectations ...even giving away games and toys! Note: Two families pulled their accounts when they saw the way US treats its sitters.

It’s the worst. I was a sitter with 5 stars! They won’t get back to me and blocked my profile.