Wrong item/wrong size
My first order was sent with a substitute for an item that was out of stock (without checking with me). I had to ask for the original item to be resent which was sent in a packaging marked large but the inside item was xl. This is not the first time this happened.
Antwoord van Urs Wearbear
Hi John,
Thank you for taking the time to share your feedback.
First, we would like to sincerely apologize for the fulfillment error with your order. While the wrong item was initially shipped, as soon as you contacted us, we immediately arranged for the correct jockstrap to be sent at no additional cost and invited you to keep the briefs that were received in error.
We understand your frustration, especially since you mentioned experiencing a similar issue in the past. However, we would like to clarify that the item was not intentionally substituted. This was a fulfillment error, and our team took immediate action to correct the situation once it was brought to our attention.
We're pleased that the replacement item was successfully delivered and that you were able to keep the additional item free of charge. While we regret the initial mistake, we believe it is also important to note that the issue was resolved promptly and that you ultimately received the product you originally ordered.
We appreciate your feedback, as it helps us continue improving our quality control processes and customer experience.
Best regards,
URS WEARBEAR Team
