I had such a great experience shopping with Breo. The neck massager I ordered is really good quality and made of beautiful and soft material! It looks and feels very luxurious. Also, Breo has amazing... Toon meer
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I wanted to drop a note about my experience dealing with Breo customer service. I recently bought their hand massager product and while it wasn’t for me, there was nothing wrong with the construction... Toon meer
I bought a Breo Neck D5 Neck Massager for $380 SD while in transit at Singapore Airport, between two long haul flights. It worked a few times then stopped. Having raised this with Breo Singapore, they... Toon meer
Bedrijf heeft geantwoord
Excellent product! The Breo iDream 5S head, neck, and eye massager is the perfect way to relax after a long workday. If you are looking for something to help you unwind and relieve stress, this is a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Breo
Geschreven door het bedrijf
Shop N5 mini Shop head massagers Shop eye massagers Shop neck massagers Shop scalp massagers Use code 23BFCM to get 25% off sitewide at Breo
About Breo
Breo is a brand founded in 2000, specializing in portable massagers for 23 years with more than 200 direct-sale stores in over 50 countries globally. Breo and its subsidiaries have a total of 769 domestic and foreign patents throughout the company development over the past 23 years. Breo launch new models and innovative concepts frequently with international design awards like Red Dot, Good Design Award, and IF design award, etc. Breo was listed in SSE-STAR market in July of 2021, as the first smart portable massager company.
Free 48-hour shipping on all US orders; 30-day money back guarantee; 1-year warranty; superior customer support.
Contactgegevens
Verenigde Staten
- 1-866-546-3587
- support@breocare.com
- us.breo.com
4,3
Uitstekend
133 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Breo IDream 5S Head Massager
I ordered the Breo IDream 5S Head Massager (the one that looks like a helmet). The delivery was super quick. The item came well packed and everything had a luxury feel.
The helmet itself is a very well made product.
I charged it for a few hours before I used it. I downloaded the Breo App and was able to connect this to the massager. In the app, you can control the amount of pressure and heat etc
The massager is quite quiet (can’t be heard in the next room). It has an adjustable piece at the back so you can make it looser or tighter.
15 april 2025
Review zonder uitnodiging
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
I've been using the breo head massager…
I've been using the breo head massager for a month now and I love it. It's very relaxing and my hair looks better.
3 maart 2025
Review zonder uitnodiging
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
This product is sooo amazing
This product is sooo amazing. It makes your scalp feel really good during and after massaging. I am obsessed. I would recommend to everyone 100%
28 februari 2025
Antwoord van Breo
Thank you so much for your amazing review! We’re thrilled to hear that you enjoyed the scalp massage experience so much. Your satisfaction is our top priority, and we’ll keep working hard to make our products even better. Looking forward to more feedback from you!
I have a seven year old hand injury
I have a seven year old hand injury, severing eight tendons and all three nerves.. I had the older corded model and used it daily for nerve relief. When it died, I was surprised to find an updated Brio model. It looks and feels the same. The jury is out to see if it performs as long and as well as the corded model, While I waited for the new model, I went back to the Tens unit, which has multiple wires and the relief is helpful, but not as good. Thank you for helpig relieve nerve pain!
27 februari 2025
Antwoord van Breo
Thank you so much for sharing your experience with us! We’re truly sorry to hear about your hand injury and the nerve pain you’ve been dealing with. It means a lot to us that our product has been able to provide some relief. We hope it continues to be helpful for you. If there’s anything else we can do to support you, please let us know.
Fabulous machine for hand compression…
Fabulous machine for hand compression especially when you have arthtitic issues
31 januari 2025
Antwoord van Breo
Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us！
Everything is good so far easy to carry…
Everything is good so far easy to carry , Easy to use but only thing you need to improve adjustment settings like from eyes its press my nose if i tight on eyes it should be adjustable from all sides.
31 januari 2025
Antwoord van Breo
We apologize that the product did not meet your expectations. We will contact you as soon as possible to provide a better experience. Thank you for your support and understanding.
Best customer service!!
I wanted to take the time to express my gratitude of customer service that I have received. There was a few times of shipping delays through the holidays as expected but they maintained communication providing updates when requested. Communication and customer service these days are not heard of. I will continue to buy directly from this company in the future as a result of this!!!!
14 januari 2025
Review zonder uitnodiging
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
The costemer service
The costemer service. Was. Truly amazing ,as I am a disabled person, the generosity and great help I got from breo , was amazing, I would truly recommend this company and it's products , to any body ,
11 november 2024
Review zonder uitnodiging
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
I will want to wear it wherever I go
I will want to wear it wherever I go. It is very practical for pressure massage and hot compress relaxation. Recommended to everyone.
7 januari 2025
Review zonder uitnodiging
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
the customer service is great
the customer service is great, I accidentally brought the wrong product. and was be able to get the quick response,
3 januari 2025
Review zonder uitnodiging
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
Great machine, but not the easiest company to communicate with.
We received a unit that was not heating correctly. After working with the company, they replaced it fairly quickly. Communication with Breo is not the easiest but the machine is great.
25 december 2024
Antwoord van Breo
We apologize for the inconvenience caused by the heating issue and the difficulties you faced with customer service. We have sent you a replacement and are working to improve our service. If you have any further questions or need assistance, please do not hesitate to contact us.
Thank you for your understanding and patience.
The Breo Customer support team were…
The Breo Customer support team were quick to respond to my query and were very helpful in assisting me. Very happy with their customer service. Thank you!
3 januari 2025
Review zonder uitnodiging
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
Mini Massager
Purchased the mini massager as a Xmas gift. It works well as advertised and the heat setting is particularly nice. You can customize the settings too which is helpful so you can adjust the experience as needed. I would consider other Breo products in the future.
Separately, I required some help from customer service and found them to be prompt and helpful.
25 december 2024
Review zonder uitnodiging
Antwoord van Breo
We're thrilled to hear that the mini massager worked well for you！
We appreciate your consideration in trying other Breo products in the future. Your satisfaction is our top priority, and we strive to provide the best quality and service.
Thank you for choosing Breo, and we hope to serve you again soon!
Massager works great for my headaches
Massager works great for my headaches. It is soft enough to be comfortable and yet gives a great massage. When I had questions regarding my order, the company responded quickly and were very helpful. Happy with the product I received.
21 december 2024
Review zonder uitnodiging
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
Good customer service and support
Good customer service and support, would recommend.
25 november 2024
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
Hated the product
Hated the product. Returned it and my refund is nowhere to be seen. Buyer beware!!
update: refund has been made, after writing review on here.
30 oktober 2024
Antwoord van Breo
We regret hearing about your dissatisfaction with the product and the inconvenience with the refund. We have processed your refund as per your return, and our customer service team will reach out to you shortly to address your concerns.
Apologies for any inconvenience caused.
Breo head massager
It is of good quality.Shipped in a good amount of time. It is easy and convenient to use and feels great on the scalp.
29 oktober 2024
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
Positive resolution
Positive resolution. My hand massager was replaced.
11 september 2024
Review zonder uitnodiging
Antwoord van Breo
That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
It’s been more than 2 weeks since I’ve…
It’s been more than 2 weeks since I’ve placed an order and still there is no any update regarding the shipping , no one is responding to emails, the tracking number doesn’t exist! I have a huge platform on IG and will make sure everyone knows they are the scammers!!
24 augustus 2024
Review zonder uitnodiging
Antwoord van Breo
First and foremost, we would like to extend our sincere apologies for the dissatisfaction and inconvenience you have experienced with your recent order.
We acknowledge your frustration with the delay in processing your order, which was placed on August 24, 2024, and the subsequent refund processed on August 10.
Upon your expression of disappointment with the shipping service, we promptly issued a refund, understanding that our logistics could not meet your expectations. We acted with the intention of resolving the issue to your satisfaction as swiftly as possible.
We are committed to learning from this experience and improving our customer service. Your feedback is invaluable to us, and we are genuinely sorry for any misunderstandings and the negative experience.
Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention.
Yesterday i ordered the head massager…
Yesterday i ordered the head massager and scalp massager then it showed me the shipping will be done by express shipping up till now nothing has been updated on there application no shipping details nor estimated time and date even i tried to call BREO no one is replying on email and not even receiving my calls guys be careful this is scam im gonna file a dispute and gonna cancel the order
4 september 2024
Review zonder uitnodiging
Antwoord van Breo
We apologize for the delay in providing shipping details for your recent order. Your package is on its way, and our customer service team has already reached out via email to address your concerns and provide the tracking information.Thank you for your patience.
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