OSIM USA Reviews 161

OMG!! What a wonderful experience, the staff, their knowledge and of course their amazing whole body wellness products. I have been going for full body massages for my entire adult life and know how important it is for your overall wellbeing. And I was amazed to find a massage chair that actually feels like the real thing. And the OSIM representatives had great understanding of the products, they ask questions to get an understanding of your needs and issues are and listen to your answers. Friendly and welcoming, with no pressure. Five stars from the time we entered the store till the time we left.

Thank you Lucie

Michelle

Tried several products and we think it’ll be great in our home.

I purchased a uJolly Smart Grey, it really comfortable and solved my muscles pain. Highly recommend. Come to Richmond center check it out.

I had the best helpe from luci and OSIM I appreciated so much I love the feet massage it changed My life completely 💜💙

Came here at Fairview Mall Osim location to purchase a leg massager for my mother-in-law 70th birthday. The moment we walked into the store, we were greeted by friendly customer service representative. They explained to us the products thoroughly and the best thing is there’s a promotion going on. Definitely recommend.

I really like Osim Ucozy neck massager it is super comfortable for my tired neck and back.
I got it from Richmond Centre Osim store. The price is good and affordable. I highy recommend this massager.

The sales representative was knowledgeable and friendly plus reasonable price .

My advice to everyone who is considering buying their products.
1. They charged triple the price in North America compared to Asia.
2. Their products are ALL non-refundable.
3. Their product reviews are really bad in Asia.
Do as much research as possible before you pay.

The sale associate was friendly and was able to answer all our questions for us to decide on the uthrone massage gaming chair. It provided great pressure and range of massage for a portable massage chair.

good product nice to have it for relax after work

Very comfortable products. We enjoy the professional massage chair there excellent services

The massage chair is good, but the quality is unexpected bad , the parts had issue within half year after purchase and after 3 years. The same issue happened again and when I called the head office , they are asking more than 1k to fix it. For myself, I barely use it less than five time weekly and for a item cost almost 10k, I rather buy sth from Costco.

Actually I don’t put any star
I am very disappointed for the Osim massage chair
I bought ulove2 massage chair in 2019 before father day , Around half year the chair have some problem and we find the technician to come here to fix it and then another year and fix again again and this year we have a problem again, so every year we need to find a technician to fix it
If you consider to buy a Osim chair I‘m not suggest you not to buy it .
I think Osim is a good brand for the massages Chair, but not .Take me 10k Canadian dollar to bought it and fix every year

We have a Millennium Chair that had worked properly. The rollers (wheels) that glide the main support mechanism up and down the jack shaft frame broke. I was told that OSIM does not make these any longer. The rollers/wheels are made of light weight plastic and seem inferior to the rest of the chair. Unreal that this company can does not support the items they produce!

I’ve bought the u love osim chair about 2 years ago, it was going well until lately the chair has been displaying error 16 on the screen and the blue tooth connectivity stop working as well.
I have to turn it on wait 5-10 minutes before the chair is operational. Just a bit disappointed with the chair.

I bought the top of the line uLove back in 2018 and the gears operating the rollers broke less than a year into it. I had it replaced under warranty. The technician told me that they used plastic for the track and he has seen many many failures. Now my chair is out of warranty and is having similar issues of jerky movements and loud cracks when operating. It will cost about 600 to repair... Overall very disappointed in the quality and reliability as this brand came highly recommended by my mom who lives in Taiwan. I paid over 6k for a chair that lasted less than 3 years... think about that...