We paid for premium insurance and after a misfuelling issue we were told we could claim against the insurance. However, when we tried to find out the insurance details we were met with a brick wall an... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieVia Dell'Aeroporto snc, Orio Al Serio, 24050 Bergamo, Bergamo, IT
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Lees wat reviewers zeggen
Stosunkowo długi czas oczekiwania na odbiór i zwrot (odbiór ponad 40! minut, zwrotek około 20 minut). Przy odbiorze podoba „naciągnięcia” mnie na dodatkowe ubezpieczenie. Od tak dużej i profesjonal... Toon meer
Bedrijf heeft geantwoord
Great experience with U-Save at Bergamo Airport! The car was clean, in excellent condition, and ready on time. Pick-up and drop-off were smooth and fast. Very helpful staff and transparent service. Wo... Toon meer
Bedrijf heeft geantwoord
buon giorno, esperienza positiva, vettura in ottime condizioni e rispondente alle mie richieste. unica nota negativa, troppa attesa per ritiro vettura, un'ora dall'orario di prenotazione, il personale... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
U-Save operates a car rental desk just outside Bergamo-Orio al Serio International Airport (BGY), serving travellers arriving into Bergamo. From the terminal, exit through Exit No. 1, turn left after the sliding doors and follow the sidewalk, then continue along the small asphalt road for around 400 metres. At the end of the road, near a yellow cylindrical bollard, turn right and use the pedestrian crossing to reach Parking P1 EST, which is the meeting point for external parking shuttle buses. Call the branch to request the U-Save shuttle, which collects customers from this point. Desk opening hours (local time): every day 08:00–22:00, including public holidays.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.
Contactgegevens
Via Dell'Aeroporto snc, Orio Al Serio, 24050, Bergamo, Bergamo, Italië
- 0039 035 0642820
10% off when you book direct
3,8
Goed
40 reviews
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DO NOT USE
DO NOT USE THIS COMPANY!
We had an absolutely dreadful experience with USAVE. Just two hours into our journey to the Dolomites, the car they provided us with suffered a serious issue, and the tyre came completely off. The car had to be towed away to a garage for repairs, where we were told that a replacement tyre had to be purchased directly from Toyota.
We were three girls left stranded with absolutely no support or assistance from USAVE. When we requested an alternative vehicle, they repeatedly told us that we had to return to Bergamo Airport, otherwise there was nothing they could do to help us. This was completely unreasonable, especially given our situation. They even ignored our WhatsApp calls and messages, showing absolutely no concern for what we were going through.
There was no apology, no remorse and absolutely no offer of compensation. We were left to arrange and pay for our own transport to the Dolomites, with not a penny of this covered by the company. In the end, we had no choice but to book another rental car through SIXT just to continue our holiday.
To make matters even worse, USAVE refused to refund our money and charged us approximately £300 for a service we barely even got to use.
This has been one of the worst customer service experiences we have ever had. A rental company should take responsibility when the vehicle they provide breaks down, especially when customers are left stranded in a foreign country.
Save yourself the stress, money and disappointment. DO NOT USE USAVE!
9 oktober 2026
Review zonder uitnodiging
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
We’re concerned to read about the vehicle issue during your journey and the difficulties you describe in getting assistance and arranging onward travel. We also hear that you dispute the charge and lack of refund. Please send your booking reference, breakdown documents and prior correspondence privately to ics@cs.usave.com so our customer services team can review the vehicle records, support provided and charges.
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Grazie per la recensione. Siamo lieti che abbia apprezzato la qualità del servizio e che il noleggio a Bergamo sia stato un’ottima esperienza.
Pointless premium insurance
We paid for premium insurance and after a misfuelling issue we were told we could claim against the insurance. However, when we tried to find out the insurance details we were met with a brick wall and absolutely no assistance at all. Emails were unanswered and the original hire documents were vague and did not provide contact details of the insurer or a claims process. This means we have now been left with a massive bill which we should have been insured against. Will NEVER use this company again due to the absolute lack of any kind of customer care despite our best efforts to work with them to a successful outcome. Do not use this company.
12 oktober 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Thank you for explaining the problem with the insurance claim after the misfuelling incident in Bergamo. We understand your concern about the bill and the difficulty you describe in obtaining policy and claims information. We cannot determine coverage from the review alone. Please contact ics@cs.usave.com so our customer services team can examine the rental documents, the policy information provided and your earlier correspondence.
Per il ritiro della macchina si è perso…
Per il ritiro della macchina si è perso un po' troppo tempo, cosa che non si è verificata alla riconsegna. Per il resto tutto bene e prezzo conveniente.
22 oktober 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Grazie per la recensione del noleggio a Bergamo. Siamo lieti che la riconsegna sia stata rapida e che abbia trovato il prezzo conveniente. Abbiamo preso nota del tempo eccessivo richiesto per il ritiro dell’auto.
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Grazie per la recensione! Siamo lieti che la sua esperienza con U-Save a Bergamo sia stata eccellente.
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Thank you for your kind review. We are pleased you had a very good experience with U-Save in Bergamo.
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Grazie per il suo commento! Ci fa piacere sapere che è rimasto soddisfatto. — U-Save
Nos cobraron 50 euros mas por llegar a…
Nos cobraron 50 euros mas porllegar a la hora que llegabamos. Una práctica fraudulenta para que la compañia de alquiler de vehículos auto-union o funchal pareviese mas económica, siendo por ese sobrecargp. La mas cara. Nunca mas
20 oktober 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Entendemos su preocupación por los 50 € adicionales que indica que le cobraron por la hora de llegada y por la claridad del precio anunciado. Nos gustaría revisar las condiciones y el cargo aplicados a su reserva de Bérgamo. Puede escribir a ics@cs.usave.com para que el equipo de atención al cliente lo examine.
Catastrophique
Catastrophique! Des voleurs!
Mon vol a eu du retard et j’ai donc atterri à Bergame juste après 22h00. Aucune réponse au téléphone et donc je me retrouve sans voiture pour rejoindre Milan. Le lendemain je sonne à la première heure on me répond en me disant juste qu on me re sonne 10 minutes plus tard. 20 minutes plus tard je re sonne moi -même et on me dit juste d’écrire par WhatsApp! Je le fais et on me répond simplement qu’on ne peut rien pour moi la location est annulée je ne peux plus récupérer de voiture et je ne serai pas remboursé! Une honte absolue à fuir absolument!
16 oktober 2026
Review zonder uitnodiging
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Nous comprenons votre colère après le retard de votre vol et votre arrivée à Bergame sans véhicule. Le manque de réponse au téléphone, les échanges du lendemain et l'annulation sans remboursement que vous décrivez méritent un examen précis. Veuillez écrire à ics@cs.usave.com pour que notre service clients vérifie les horaires, la réservation et les conditions appliquées.
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Grazie per la recensione. Siamo lieti che abbia trovato il team di Bergamo preciso, puntuale, cordiale e affidabile.
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Gracias por compartir su experiencia en Bérgamo. Entendemos su decepción por recibir un coche sucio y con abolladuras y arañazos. Si desea que se revise el estado del vehículo en su alquiler, escriba a ics@cs.usave.com con la documentación de la entrega en privado.
Great car for a very good price
Great car for a very good price. Good location close to the airport
18 oktober 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Thank you for your review. We are glad you liked the car, found the price good and appreciated the location near Bergamo Airport.
Perfetto tutto ok
12 februari 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Grazie per la recensione. Siamo lieti che tutto sia andato bene durante la sua esperienza a Bergamo.
Paguei duas vezes e nao fui reembolsado.
Paguei quando fiz a reserva, quando cheguei para retirar o carro, fui cobrado novamente, senão nao poderia retirar o carro. Depois de terminada a locação tentei resolver, porém não consegui.
18 oktober 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Obrigado por partilhar a sua experiência. Lamentamos a preocupação causada pela cobrança que descreve na recolha e pela dificuldade em esclarecer a situação depois da locação. Não conseguimos verificar os pagamentos por esta avaliação. Por favor, contacte a nossa equipa de apoio em ics@cs.usave.com para que possa analisar as cobranças e responder-lhe diretamente.
Wszystko dobrze i sprawnie
18 oktober 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Dziękujemy za opinię. Cieszymy się, że wynajem w Bergamo przebiegł sprawnie i wszystko było w porządku. Zespół U-Save
Sprawnie ,szybko bardzo dobra cena
Sprawnie ,szybko bardzo dobra cena
Na minus 4 dni czekałem na odblokowanie kaucji
12 oktober 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Dziękujemy za opinię. Miło nam, że obsługa w Bergamo była sprawna i szybka, a cena odpowiadała oczekiwaniom. Rozumiemy też, że czterodniowe oczekiwanie na odblokowanie kaucji było minusem. Dziękujemy za przekazanie obu uwag. Zespół U-Save
Personale disponibile e gentile
Il personale é super disponibili e gentili, il deposito una volta effettuato il controllo della macchina, te lo sbloccano in poco tempo.
18 oktober 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Grazie per la recensione. Ci fa piacere che il personale a Bergamo sia stato gentile e disponibile e che la cauzione sia stata sbloccata rapidamente dopo il controllo dell’auto. Il team U-Save
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Grazie per il feedback. Ci dispiace leggere che la sua esperienza a Bergamo sia stata così negativa. La recensione non indica quale problema specifico si sia verificato; il servizio clienti può esaminarlo se ci scrive privatamente a ics@cs.usave.com. Il team U-Save
Chiarezza inesistente
La vettura per la quale ho pagato non mi è stata consegnata dicendomi che non ero in possesso di alcun biglietto aereo.
Ho prenotato usando la piattaforma do you italy, ma in fase di prenotazione non viene specificato che bisogna essere in possesso di una carta d’imbarco se non dopo aver effettuato il pagamento che non è rimborsabile. Una vera e propria modalità scorretta ed ingannevole! Mai più! Ci ho rimesso €315,00!
17 oktober 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Grazie per aver descritto la sua esperienza a Bergamo. Comprendiamo la sua preoccupazione per la mancata consegna dell’auto e per il requisito del biglietto aereo che, secondo lei, è emerso solo dopo il pagamento tramite la piattaforma di prenotazione. Non possiamo verificare da qui le condizioni o il pagamento. Il servizio clienti può esaminare la prenotazione e l’importo di 315 € se scrive a ics@cs.usave.com. Il team U-Save
Super service!!!
17 oktober 2026
Antwoord van U-Save Car & Truck Rental - U-Save Bergamo-Orio al Serio International Airport
Thank you for your review. We are delighted that you received great service at Bergamo Airport. The U-Save team
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