U.S. Cellular Reviews 

For over 30 years, since my first bag phone, I was really happy with U.S. Cellular. Their phone service was great, their recent home high speed internet service was fast and reliable.

But then, T-Mobile bought them out, and now everything is terrible. The spectacular internet speeds have completely gone to hell (Literally 5% or 1/20 of what I used to get), and tech support is worthless. When an AI says it can't solve your problem and will connect you to an agent? It actually connects you another AI!

Update: I called them to cancel my internet service and was told my hold time would be 14 minutes and that I could request a callback, which I did. They called me back and the first thing they did was put me on hold. When I finally got to talk to a person? He told me he couldn't help me and had to to transfer me to their cancelation department. Estimated hold time? 20 minutes.

Congratulations, U.S Cellular / T-Mobile. You lost a 30+ year customer. Cause I'm not just canceling my internet service now. I'm canceling ALL services I have with you.

I was a US Cellular customer for 30+ years and maybe had 3 or 4 minor issues in that timeframe. Since the acquisition by T-Mobile it has been a complete disaster. Horrible signal quality, data drop-outs CONSTANTLY, and they had been trying to re-instate my auto billing for 6 solid months, Always heard "oh yeah, it will re-start with your next bill". Never happened. Then when I gave up on their horrible service I ported my line to another company, called USC to MAKE SURE they cancelled my account. Guess what? Next month got another bill WITH A $10 LATE FEE ATTACHED! They never cancelled my account and now want me to pay for another month that I didn't use. Please if you are considering using this service DO NOT. Find another carrier and save yourself a lot of headaches.

First, my Motorola phones keep dropping service, going to Emergency Calls only. This forces me to restart my phone.
Second, I was under a promotion plan and, without warning, dropped to plan.
Originally, I asked the rep to sign under my name to get the military discount. She put it under my wife's name, nullifying the discount.
I doubt T-moblie will make it better since acquiring USCellular.

I wish I could give negative stars on this company my brother goes through their prepaid service and he had cancelled the day of but because they already took the money and the person he talked too said wait seven to ten business days we did and he called them back to see why it wasn't returned and they wouldn't refund it back which we needed. They are thieves who steal poor folks money for they own pockets.

After having US Cellular for almost 30 years and no issues ever we are now having issues daily. The phones are dropping calls and having very long dead spots through a conversation. The service has become complete garbage. Will probably be looking for a different cell phone provider very soon.

Much of the cellular industry is a scam upon the consumer. US Cellular from the very beginning tried to continuously up sell their product charge for everything and then did not even live up to their agreement from the start gate. It took numerous phone calls & a lot of wasted time to get very minimal satisfaction. Have been a customer for two years & had several problems with billing issues & connectivity. Unfortunately I live in a rural area & there is not really a choice of providers. I am not one to dislike businesses, but this company I have a real dislike for everything about what they do. Now they are part of T-Mobile and I can see it getting even worse.

I did a contract buyout and reimbursement with us cellular. I was told that if I paid off my final bill, I would get a gift card that I could use to reimburse me for the amount I paid. I went through the entire process and I just received the gift card today. However, it was a virtual card that I can’t use for anything besides online shopping. I am not able to use it to pay off the card that I used in the first place to pay the final bill. I was told basically that I was sh**t out of luck by the escalation team. He kept telling me ‘I would use it towards Amazon’. No, I was told and under the pretense that I would be able to be reimbursed. It was a lie. A scam. I can’t even connect it to a digital wallet like Apple. And after activating the card, it states I can’t use it for cash or atm transfers. So I am out of luck of 650$. And for a 25 year old in this economy, I feel like I was scammed.

I went to the Crescent City, Ca store and was treated very rudely by an employee.

I live in the woods, after trying several cell companies US cellular worked great for 20 years even inside my metal shop building with the doors closed.. Now T-Mobile bought them out I have no service at my house or shop. They are turning off towers to see which ones they can delete and I guess mine is one of them.. The guy at the store and the tech at customer service says there is nothing they can do about it... T-Mobile Sucks!

Had to upgrade six lines because they said my old phones would stop working “SOMETIME” No time frame given.
On data transfer they deleted all of my apps. They deleted half of my contacts. Odd, the ones I use the most. Screwed up setups. Two days to rectify. This was Elkins WV US cellular store.

They changed the billing date, when T Mobile took over, and I paid Decembers bill on 11/28 and today they say I'm overdue, so I paid Decembers AGAIN, on 12/29. Those of us in this house, are in our 70's. How about a senior citizens discount.

I have been in US Cellular customer for almost 30 years. I've had the same phone number with them for 28 years. Up until recently I have always received great customer service. After the merger with T-Mobile and a new manager named Maria Remillard that has all disappeared. I bought a brand new Samsung Galaxy s25 2 months prior to the phone completely dying. I went into US Cellular and spoke with a great representative name andrew. He is awesome. My only option was to mail the phone back to Samsung at which point I would be without my phone for 7 to 10 days. I work as a US Coast Guard licensed Captain as well as I do training and safety and rescue a lot of my jobs are same day or I get to call the night before. I also do some other things that are very reliant on my phone. I had to buy a second line and the second phone to make sure that I had a phone because US Cellular of Augusta on Senator Drive did not have any options for me to have a loaner phone or anything. They just expected me to go without my phone keep paying on it and keep paying for my service was absolutely nothing . It was escalated to Maria who is the regional district manager and she did nothing. Of course when Samsung got the phone it turned on and they sent it right back. When I went to activate that phone it died again and it went back into US Cellular where the amazing representative name Andrew helped me again. I asked for a new phone and I said this isn't fair now we're going on a month. I was told that his regional manager would not help me. He would not give me her name because that's company protocol but I found it by googling. Her name is maria. She has treated me like garbage. I still am without a phone over a month later. She does not care that I have an important job that I need a phone for she does not care that I was forced into buying a second phone in the second line she does not care that my phone is broken she does not care that I'm still paying on that broken phone and for a service I cannot use. She has offered absolutely zero options with solutions. She simply said that I went past the two weeks that her office guarantees my phone. I said with a customer that has been paying you tens of thousands of dollars over 28 years there must be something you can do to help me out? I still sit in the darkness. I'm filing a report with the Attorney General's office that I already started and will be following up. US Cellular makes so much money and they're making money on me right now on stuff I can't use and they will do nothing to help me out. I simply asked for a new phone . I asked for a credit on the time on my account that I have lost when I was paying for it that I couldn't use it also a credit added for the three days I now have invested in trying to get help from us cellular. She has denied all of it. Absolutely one of the most horrible customer service experiences I've ever had. I will be filing these complaints at the Better Business Bureau the consumer protection division at cfpb the Attorney General's office and I'm going all the way up the food chain at us cellular. I told them many times I studied law in college and I told them if they didn't help me they would paint me into a corner and they literally just basically told me to pound sand. Seems like a good customer service district manager would say look give him a new phone this happens once in awhile but no I've been offered no assistance. Still have a dead phone still using the second line I had to buy and I am more than angry now. I would highly recommend staying away from them because with this new district manager Maria , US Cellular is not where you want to go get your phone.

I lived in Wisconsin for a decade while there US cellular was fine. Moved to Mississippi. Service degrade. One phones were paid off switched to ATT on 17Nov2025. Billing period for us cellular ended on the 9th. They charged me a full month for 8 days and couldn't mail me a bill out of there service area so, I also had a 7 dollar charge to pay over the phone because the had locked me out of my digital account after switching.

Bottom line there service was fine in Wisconsin if you ever think you'll move outside there service area sign up with anyone else.

Well most of the time the thing works fine some dead spots but that'll be expected but when I'm paying 200 dollars a month I expect to be able to call whenever I want it's so upsetting when I can't I can't run my business if I can't call it's been ragebaiting me for Godsake

With the sell out to T-Mobile I was told my bill would go up around $20 a month so I got a new provider with a much better deal. Us cellular sent me a bill for my monthly payment due, I called and found out they do not prorate but charge you the full amount even tho they are not rendering service! Seems illegal to me but it's hidden in their service agreement. After 17 years of service this is the treatment I get? So glad I left them once I found out they will steal your money.

I’m so frustrated and upset with USCellular service and I’ve been with them for so many years. Jehrom is very good in explaining complicated situation. He’s very calm and understanding about my complaint. If not with his composure, I will say I’ll give up my service. Thank you for your heartfelt understanding Jehrom, and may there’s more of you in this company.

they will double bill you, charge you for making a wrong number call and there is no help. s tores are evil condescending rude people, who lie repeatedly. Why even have a store front? There is NO help there for double billing you and bogus charges.

UScellular advertise high speed and unlimited data 300mbps. According to the BBB 241 complaints of actual speed of 8mbps to 100 at the most with frequent outages. When you call customer service you have a 1-4 hour wait time. They will instruct you to restart your equipment. This will not work. They will send a new router that will not work. They will then give you a Sim card that will not work. The contract that you sign states that you can return the device within 11 days if not working. They will not let you return the device and cancel your service until you pay $500. I read 350 complaints on BBB , Consumers review and Facebook while on hold. All complaints were the same issues. Lesson learned to review complaints before signing a contract.

US Cellular home internet was a disaster for me. I would rate my service and customer service at 0 stars if that was possible.

I had a phone bill thats normally around $319 then I go to get my bill information and find out they raised my bill almost $80. Ever since t mobile got their dirty claws into US Cellular I have had nothing but problems with my service then they raise my bill with out informing me of any changes. Thats pretty messed up. How can a company raise prices and not telling their customers