I purchased the flowing hair anniversary silver round and paid for NEXT DAY AIR, and the mint wasn't capable enough to get my premium shipped item to the post office. They said "Oh no worries, w... Toon meer
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US Mint is very dishonest and plays too many games. In January received loyalty program email stating I qualify for free shipping. Next day receive email stating free shipping offer sent in e... Toon meer
I am a Navy veteran and put a reminder to purchase the commemorative US Navy Silver Eagle on 10/10. I logged in after waiting in the lobby due to high traffice. And I placed my order. I even placed... Toon meer
inept customer service reps that can barely speak english. separately, today they could not take a payment over the phone, asking me to call back in the morning, that their system is not working........ Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The United States Mint is a unit of the Department of Treasury responsible for producing coinage for the United States to conduct its trade and commerce, as well as controlling the movement of bullion.
Contactgegevens
9th Street, N.W. 801, 20220, Washington, Verenigde Staten
- usmint.gov
The US Mint needs a complete OVERHAUL!
The US Mint needs to be completely OVERHAULED, gutted of all employees and "management" and rebuilt for the modern era. Their antiquated and outdated systems that allow for BOTS to purchase all inventory seconds after a product goes live, needs to be addressed first and foremost. Next their antiquated payment system and outdated policies around orders, need to be updated to the 21st Century and take into account the fact that most users will have their credit card info stolen in some breach by soulless hackers and their credit cards will be cancelled. They need to have a mechanism in place to allow for the updating of payment information, especially on products that will not be released again. I fought hard to get an order placed only to be told, after my CC had to be cancelled, that my order will be cancelled if the CC used 5-6 months earlier to order the item, isn't available. This is in direct reference to the 2021 "CC" and "O" Morgan Silver Dollars that will not ship until October. But somehow they can't find a way to update my payment information in the 5+ months it's going to take them to punch and eventually ship those coins? It's unacceptable business practices like this that are fueling the hostility, hatred and resentment towards the US Mint. Unless we voice our concerns and complaints, nothing will change and may only get worse.
I'm sure I'm not the only one with this issue nor the only one this issue has ever affected, but I'm sure as hell not going to sit quietly by while they blatantly cancel my order when all they need to do is update the payment info from the very account they were ordered through. If that is a problem, if the system they use is incapable of such a mundane task, then yes, the whole system needs to be gutted and rebuilt. Just because you're a government entity doesn't mean you can treat customer like crap and get away with it.
24 juni 2021
Review zonder uitnodiging
Plays too many games
US Mint is very dishonest and plays too many games. In January received loyalty program email stating I qualify for free shipping. Next day receive email stating free shipping offer sent in error. Have placed several orders since. Forced cs reps to honor free shipping.
11/14/19, attempted to order 2019S enhanced proof dollar. Unsuccessful. Mint didn’t disclose could place order next day.
8/5/20 received email 2019S dollar available again. When I click on link, coin unavailable. Called mint cs. Was told limited number of coins available. Ni longer available again.
US mint is extremely unethical and plays too many games with customers. They are a cluster fuq of an agency and should be sued. Filed bbb complaint. DO NOT DO BUSINESS WITH US MINT!
5 augustus 2020
Review zonder uitnodiging
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