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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

DON’T BUY THIS RUBBISH PRODUCT If I could give this product zero stars I would completely useless waste of money. I honestly think I purchased a bottle of “tea looking” water which I have been using... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This is the first time I’ve used the turbo tanning mousse & I wish I’d found it sooner! Lovely bronze colour after 3 hours. I have psoriasis on my elbows and knees and also dry hands just before t... Toon meer

Beoordeeld met 5 van de 5 sterren

Exceptional customer service - so helpful in sorting out a faulty pump on a tanning mousse. The product I originally ordered was no longer in stock but I still got a replacement product which was as c... Toon meer

Beoordeeld met 5 van de 5 sterren

Utan is a fab company! The tanning waters, mylk and turbo tan are the BEST on the market! Please don’t ever discontinue any of them 😳🤣 Always super fast updates and delivery. There’s always discount... Toon meer

Bedrijfsgegevens

  1. Cosmetische producten leverancier
  2. ook in
  3. Zonnestudio

Informatie afkomstig van verschillende externe bronnen

With multiple beauty awards and world’s firsts to our name, we specialise in tan with a focus on health and wellbeing. Loved for our high-performance formulations with superior ingredients, such as our signature organic DHA. We are committed to bringing you the most innovative tanning products in the world.


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4,0

Goed

TrustScore 4 uit 5

90 reviews

5 sterren
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3 sterren
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4,0

Alle reviews

(90)

7 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

If I could give 10 stars I would

If I could give 10 stars I would.
Delivery took some time, due to Royal Mail strikes.
One of the products arrived damaged, my replacement was sent to me instantly and the customer service was just brilliant.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

21 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had some issues with delivery which…

I had some issues with delivery which of course is out of Utans hands. When i contacted Utan they replied very promptly and were so helpful. They got straight on to trying to locate my missing parcel and kept me up to date with progress. Each time I contacted them they were so quick to reply which is so rare so I was surprised each time. It makes so much difference if the reply is prompt and you know its being dealt with.
Utan sent me out a new product which I recieved very quickly.

25 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing

Amazing
Best tanning product iv ever used
Looks so natural lovely glow
Keeps skin clear and hydrated

12 juli 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not good

I bought the cherry almond turbo mousse and the tanning water.

To begin with the tan went on fairly well, making my skin look airbrushed almost and I left it on for 8+ hours. It did smell really good to begin with. The biscuity fake tan smell does appear after a while though.

I woke up to a patchy orange mess and it wasn’t dark AT ALL. I can’t say I’ve ever had such a poor outcome from any tan used in the past.

I understand that I could well be one of few people who have a bad experience with this tan.
I turn to beauty products for a little confidence boost and this has done the total opposite. Not what I expected from a product costing £25.

I posted a similar review of this product on Utans website but it was never made public.

9 mei 2022
Review zonder uitnodiging
Logo utan

Antwoord van utan

Hi Megan, we’re very sorry to hear this. Could you please share some more information via the find reviewer request & we will get someone from customer service to reach out to you tomorrow. Website reviews take up to 1 week to appear on our system. If negative, a review will include a response from the customer service team as a comment to see if they can turn your experience around to a satisfactory outcome. Can you please ‘update’ this review to advise us the date this was posted so this can be looked into & let us know your order number via find reviewer so customer service can reach out. Best wishes, utan

Beoordeeld met 1 van de 5 sterren

This does not make your skin better it…

This does not make your skin better it made my skin break out more causing painful spots and made my face orange I would not recommend and its very expensive for what it is...

25 april 2022
Review zonder uitnodiging
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Antwoord van utan

Hi Manon, we’re very sorry to hear this. If you’re using one of our tanning waters and it’s causing a painful reaction we would advise that you have an allergy to one of the listed ingredients. If you contact customer service with an order number, they can find you & discuss swapping this with an alternative that contains different extracts / fragrance & give tailored advice for your skin type. Best wishes, utan

Beoordeeld met 5 van de 5 sterren

Businesses should learn from this gem of a company! Superb customer relations!

Oh how I wish every shopping experience was like this, even though my original order got lost with Royal Mail, Utan did all they could to help me resolve the issue, despite it not being their fault, I had a replacement sent and that was the end of that.
Fully feel like they care about their customers and the manner in which it was all handled was superb and extremely efficient.
All communications are answered promptly with clear, helpful responses.
Thank you Utan - your facial spray is just wonderful and an essential part of my skincare routine now.

6 april 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Jamie Genevieve CBD tanning water detailed review

I have fair skin and my skin type is dry, sensitive and prone to eczema flare up. After reading about the wonders this tan can do for people with skin issues similar to mine, along with others, I ordered the duo of this tan one in each shade. My delivery was dispatched very quickly and I didn't have to wait very long for it to arrive considering Xmas was inbetween. It is quick and easy to apply, it doesn't transfer or stain. It has a very strong lavender scent but this does fade quickly and becomes a typical fake tan smell once its dried down and starts developing. So far it hasn't done anything to improve my skin issues but it certainly hasn't caused any further irritation or triggered any flare ups which is good. It doesn't cling to dry patches and made my skin look smooth and glowy. This tan is gradual and buildable and I did notice my face felt a little drier and tighter after multiple applications. It hasn't developed on my face as much as it has other places but this is something I experience with the majority of tanning products. The colour of the lightest shade is very subtle and natural. This is something I like but if you have a darker skin tone this probably won't be dark enough for you even after multiple applications. It hasn't turned my eyebrows or hairline orange and I can't see any yellow tones. It's just a gorgeous flush of natural colour. I use this one on my face and neck and arms for those days where I want a touch of colour but don't want to look overly bronzed. I used the 50% darker tan on my legs to compare. I didn't notice a massive difference in the depth of the tan. It took about 3 applications to get it to a solid medium golden tan. I have had this tan on for about 5-6 days now and it is lasting well and hasn't started fading patches. The colour is still lovely. The only other thing is, this product is marketed as a facial tanner so I personally feel the bottles seem quite small. Combine this with the fact its a gradual tan so you may need multiple applications to reach your desired shade. These bottles won't last all that long which makes this a pricey tan to keep purchasing. I am pleased with this product and I do like the colour, but the bottles are small. I recommend this for fair - light/medium sensitive skin folks. Anything darker you'd probably be better off choosing a different product. I would try a different UTAN product but unsure with my sensitive skin.
P.S it does leave a horrible taste in your mouth but all in all would defo repurchase UTAN.

3 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service

On receiving my order one of the spray bottles was not working correctly, contacted customer services who got back to me straight away and quickly resolved this, Excellent customer service and can’t wait to purchase more products.

23 december 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad delivery communication, better companies elsewhere

Ordered multiple items from utan, one of them was on pre order, unlike most companies which release the items available first then send pre order when ready, they wanted to hold the whole order until the pre order item was ready months later. I’ve never had a company do this before, with no clear communication that this is what they would do. You can get similar brands elsewhere which are just as good and easier to deal with.

29 oktober 2021
Review zonder uitnodiging
Logo utan

Antwoord van utan

Hi Ashleigh, we are so sorry you are disappointed with the pre-order situation. We have resolved this with you by cancelling your order for a full refund. Unfortunately, if additional items are ordered within a pre-order, especially in cases of free postage, we are unable to dispatch two postage charges & two gift boxes unless these are put through as two separate orders. We thank you for your custom and understanding and hope that you come back to shop with us again. Best wishes, utan

Beoordeeld met 5 van de 5 sterren

I never write reviews…

I never write reviews but this is one time I just have to say something!
Brown! Brown!!!! BROWN!!!! NOT ORANGE!!!!
Utan dark face mist tans OVER my skin care so I don't have to choose between a brown dry face or a white moisturised face. I can have a BROWN MOISTURISED FACE! and I do! Every day!
My whole life I have been satisfied with all other fake tans on the market. Some more so than others but the utan turbo mousse is hands down the best fake tan I hav ever tried. I will use it for the rest of my life.
Customer service is excellent, competitive prices and fast delivery. Very happy human

25 augustus 2021
Review zonder uitnodiging
Logo utan

Antwoord van utan

We are so happy to read this review Katie- thank you for taking the time to feedback & were so happy you love our formulas! Best wishes, utan

Beoordeeld met 5 van de 5 sterren

5* Customer Service

Fantastic customer service from Adia, I made a mistake with my order and she was really helpful and her responses very quick.

19 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing customer service

Despite order issues, Adia from customer services was amazing help, couldn’t have been better.

Real quick and understanding.

13 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service and the only…

Great customer service and the only face tan that doesn’t clog my pores so I messaged utan on Instagram to ask about some of their new products and they were so helpful and in depth with the advice which I appreciated given this is not standard when you’re asking brands before you buy. Would 100% recommend and just now you can get 20% off with the code summer

10 juli 2021
Review zonder uitnodiging
Logo utan

Antwoord van utan

Thank you Sarah for being such an amazing customer! Love, utan

Beoordeeld met 5 van de 5 sterren

utan x J. Genevieve

I recently purchased the utan x J. Genevieve tanning water spray and i have to say it is by far the best tanning solution i have used on my face. my skin is very sensitive and prone to breakouts and this spray is gentle and causes no problems to my skin. My face is glowing after just a few uses. the lavender scent is an added bonus. will 100% buy again

9 maart 2021
Review zonder uitnodiging
Logo utan

Antwoord van utan

We are so glad you love our facial tanner Erika, thank you for the feedback. Love, utan

Beoordeeld met 5 van de 5 sterren

This is the first time I’ve used the…

This is the first time I’ve used the turbo tanning mousse & I wish I’d found it sooner!
Lovely bronze colour after 3 hours.
I have psoriasis on my elbows and knees and also dry hands just before tanning I apply a thickish layer of nivea cream to these areas and it keeps it from going really dark.
If like me you do go a little darker due to dry patches & you have something special planned, I use revolution stick foundation over these small areas and powdered it down with a darker Matt powder to even out the overall Finnish.
I’ll now be an continuous user 😁😍

18 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Utan is a fab company

Utan is a fab company! The tanning waters, mylk and turbo tan are the BEST on the market! Please don’t ever discontinue any of them 😳🤣 Always super fast updates and delivery. There’s always discount codes too so you really are always getting a good deal. I’ve used them for over a year now and I’ve never had a bad experience so I don’t understand the people leaving bad reviews! 5* from me, I’d give 10 if I could for the service and the products! Thank you!!

19 januari 2021
Review zonder uitnodiging

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