Called out to Utmost late afternoon 13 April to obtain some important bond withdrawal information and Megan Laverty took my call. Megan highlighted the info cannot be provided telephonically due to ca... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed... Toon meer
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I am not at all happy that I now have to use an Authenticator app to access my bond. I cannot find how to use this and your website merely asks to click the app below when there isn’t one! Your staff... Toon meer
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I value Laura Maguire tremendously as she is very helpful and always replies quickly and always is patient when I have questions. So I hope that she will stay with you for a long time! I do NOT appre... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
Contactgegevens
Verenigd Koninkrijk
- relationshipmanagement@utmostgroup.com
- utmostinternational.com
3,9
Goed
826 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Leah Casey is World Class
Leah Casey is World Class. Professional, knowledgeable and has a "can do and how do attitude" Cannot fault her.
20 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Chris,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
After Utmost took over the company…
After Utmost took over the company holding my investment, the service took a serious turn for the worse. There were a couple of mistakes in transferring monies into the wrong currencies early on and more difficulty in getting in contact to get information. In the end, however, they did make good on the losses incurred by their mistakes.
Getting information about surrender penalty charges and the ongoing charges after penalties was difficult. This is partly my fault for not understanding that they were going to continue charging me for "managing" parts of the policy that had been surrendered in full - I should have looked at the small print! However, the information that they sent via my financial advisor had fee lines that had different descriptions from the lines in my statements making it difficult to follow!
My main take-away is to check the small print, and in this case, it would have been better to open separate investment instruments rather than topping up a single one, as that would have allowed me to have closed each down and stop incurring fees
19 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Rowan,
Thank you for taking the time to leave a review - feedback is important to us. We are sorry to hear you have had difficulty getting the information you need on your policy. Should we be able to support on any current or future inquiry please reach out at relationshipmanagement@utmostgroup.com and we will be happy to assist.
With regards to the charges linked to the policy - these would have been outlined in the policy terms and conditions that you should have received, via your financial advisor at policy outset. If any of these are unclear we will be happy to discuss.
Kind Regards, Utmost.
Very good feedback to my connection…
Very good feedback to my connection issues with Utmost. Problem solved
14 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Stephane,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
I was concerned to be barred from…
I was concerned to be barred from accessing my policy. Jonathan Holmes spent over an hour with me on zoom coaching me so that I was able to access my policy.
17 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Mr. Shamoon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Always amazing service from the Utmost…
Always amazing service from the Utmost team when help is needed, Sarah Moore most recently couldn't ask for a better service from herself and all the utmost team in have had dealings with, thank you,
16 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Tom,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
MFA causing problems
I am not at all happy that I now have to use an Authenticator app to access my bond. I cannot find how to use this and your website merely asks to click the app below when there isn’t one!
Your staff are extremely helpful but I am disappointed that I now have to either phone or email each month to get a current valuation .
17 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Robert,
Thank you for reaching out - feedback is important to us. Whilst I understand you have been experiencing issues with the authenticator app, please be assured that implementing this allows us to enhance security and controls for both the organisation and you the end customer.
I can see that the support team are currently working with you to resolve your issues - should we be able to support further please reach out at relationshipmanagement@utmostgroup.com quoting this review.
Kind Regards, Utmost.
I was very impressed with the way I was…
I was very impressed with the way I was treated with much patience and civility and my problem was resolved in the end
15 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
gave me what asked for within the…
gave me what asked for within the suggested timescale which is a pleasant surprise from an insurance company.
16 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Peter,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Fran Loach was very helpful and patient…
Fran Loach was very helpful and patient with me and provided me with all the information we requested promptly and courteously.
15 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Rick,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Efficient service
I had a problem with my account, but customer services resolved it. Emily was very polite and helpfull.
13 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Silvana,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Wealth management- beware!!!
I had an account with a company that utmost has aquired. The service from this company was very slow, so i initiated a move. When Utmost bought this company, I decided to complete the move anyway. My account is under Norwegian Law and I am allowed to transfer my assets rather than cash. This removes a big market risk, and at a time with a US president creating market volatility I wanted to transfer my assetts rather than cash. Utmost can do so, but refuses to do so based on company policy. I therefore asked how long the transfer of cash would take, and the answer in writing was up to a month. As the market risk in this operation is currently high - I am staying with Utmost for the time being. But I am not impressed. Will leave as soon as conditions allow. I have read many of the reviews on this site. Utmost has been polite and responded quickly to my questions. This is where the positive reviews lie. When it comes to the important issues that materially affect wealth the experiences are in my opinion predominantly poor . As is my experience . Beware!!!
16 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear JP,
Thank you for reaching out - feedback is important to us. We are sorry to hear that you are not happy with the process that would need to be applied on the transaction.
While we strive to support our clients in all requests, we must also adhere to our established company policies. This sometimes means we are unable to offer certain transfer options, even when they may seem preferable from a client’s perspective.
If we can assist you further please reach out at realtionshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Megan was very patient, informative and expeditious.
Megan was very patient, informative and helpful to assist and support my query. The team were very responsive in answering my call and directing to the right teams promptly without having to explain the issue repeatedly.
13 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Hari,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Good communication and a fast reply
15 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Tan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Calls treated clearly
Calls treated clearly, informatively and courteously
13 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear R Swindell,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Helpful support
Leah could not have been more helpful. Efficient and supportive with guidance. Many thanks.
13 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Jacqueline,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful on the phone
Very helpful on the phone, patient when I made mistakes
14 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear William,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Quick response time and great service
Called out to Utmost late afternoon 13 April to obtain some important bond withdrawal information and Megan Laverty took my call. Megan highlighted the info cannot be provided telephonically due to calculations involved and explained we should have the info withing 48 hours. Refreshing to find the mail first thing in my in box next morning...great service.
13 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Dev,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
A Very Late Response to My Support Request of 2nd April
Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed to fix the problem that I'd been having. So even three stars is possibly generous.
2 april 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear John,
We appreciate your feedback and regret that our response was slow in this instance. We'll review how we handled this communication to improve our service.
Should you need support on this or any future query please reach out at relationshipmanagement@utmostgroup.com and we will be happy to assist.
Kind Regards, Utmost.
Leah was polite
Leah was polite, professional and prompt. Top service
31 maart 2026
Review zonder uitnodiging
Antwoord van Utmost International
Dear Saoirse,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
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