Uzbekistan Airways Reviews 38

Viaggio Istanbul-Urgench perfetto orario. Pasti molto buoni, servizio gentile e aereo nuovo e confortevole

This airline is special.The crew is kind a friendly but safety is not respected. During turbulance almost half of the passengers was up and no one told them to seat.Personally I wouldn't fly with them again.Safety demo is like a movie too long and in my opinion not professional.

I have flown on 02.05.2024 with Uzbekistan Airways from Bukhara to Istanbul (class L which is Economy). I have bought the ticket on their own website uzairways.com, and that experience was quite awkward, however the flight itself has been spotless. Excellent service on board, a good choice of lunch food for economy class, very helpful and friendly attendants and nice (albeit a bit small) selection of movies in the entertainment system.

Rude staff!

They literally served beef to vegetarians and specially to Hindus where everyone know it’s their sentiments.

Air hostess literally asked to eat beef or stay hungry.

You won’t do that to muslims telling them to eat pork or stay hungry.

I was hungry throughout the 8hrs flight “HY201”, it’s not just me there were 8 passengers around me who were hungry with kids as well.

They cancel a flight and have no interest in helping the customer at all. You just get the finger. They really don't care at all.

Greetings

Flew yesterday on it,terrible customer service especially on ground,cabin crew was also terrible i know a lot of airlines and I recommend also a lot of them but this one is far from a luxury airline that they describe themselves,food could be better but the serving was nice,about the seats they are just terrible the aircraft i flew with was a airbus a321-200NEO (UK32105)barely a year old but the wear and tear of the aircraft was the same as of an aircraft that is 30+ years old the aircraft was dirty tho the crew had more than enough time to prepare the aircraft although it was on the ground for 6+ hours,the cabin crew speaks barely English it’s an international flight so the crew has to speak English by law,in total i give this airline 1 star.

My experience on Uzbek Airways Flight HY102 was deeply troubling. When I sought clarification about the halal status of the food, a flight attendant, who evidently did not speak Uzbek and seemed to carry a strong Russian nationalist attitude, responded aggressively. Her claim that "if it is not pork, it's halal" showcased not only her ignorance but also a potential undertone of bias and disdain towards my query.

The situation felt intensified as her behavior appeared rooted in prejudice, something I'd never expect on an international flight. Thankfully, some fellow passengers, equally appalled, offered their support against her blatant disrespect.

Contrastingly, a subsequent flight with Turkish Airlines highlighted what true professionalism and exemplary service should be like, making the shortcomings of Uzbek Airways even more evident.

For those who value respectful and unbiased customer service, I'd strongly advise looking at alternatives to Uzbek Airways. This encounter was a stark reminder that not all airlines uphold the same standards of service and inclusivity.

“Uzbekistan airways dismissed us from the flight that we paid 1000 dollars for!! The flight was from Tokyo to Tashkent on 6th of October, 2023, Flight number was: HY528!!! This company Ruined our family's travel plans!! and not ANSWERING s to COMPENSATION demands!! Never Ever even Think about contacting Uzbekistan airways the worst company which can destroy your travel plans when you least expect it 😡‼️Absolutely horrible, disgusting, irresponsible air company which can easily not accept the passenger into the plane and even blame them for their mistakes 😡‼️‼️ Uzbekistan airways is a looting, deceiving company which scams money out of its customers payment cards and never responds to refund demand after they have dismissed and not accepted the passenger who has bough the ticket 😡‼️‼️ This disgusting company must be boycotted and sanctioned by all countries since this airline can refuse to let in the passengers into their planes and fly without them!! and refuse to compensate any money!! They basically loot and take away your money and then refuse you to transport you!! And they never REPLY or ANSWER to you after they have ROBBED you out of your money!! They are deceivers and crooks which MUST ALWAYS BE AVOIDED!! STAY AWAY FROM THESE THIEVES AND CROOKS!! DONT RUIN YOUR PLANS AND NERVES!!!

Never Ever even Think about contacting Uzbekistan airways the worst company which can destroy your travel plans when you least expect it 😡‼️Absolutely horrible, disgusting, irresponsible air company which can easily not accept the passenger into the plane and even blame them for their mistakes 😡‼️‼️ Uzbekistan airways is a looting, deceiving company which scams money out of its customers payment cards and never responds to refund demand after they have dismissed and not accepted the passenger who has bough the ticket 😡‼️‼️

I can’t buy a ticket because of day by day increasing the price of ticket!
What the hell is wrong with this airline company!

Greetings

Flew yesterday on it,terrible customer service especially on ground,cabin crew was also terrible i know a lot of airlines and I recommend also a lot of them but this one is far from a luxury airline that they desrcibe they are,food could be better but the serving was nice,about the seats they are just terrible the aircraft i flew with was a airbus a321-200NEO barely a year old but the wear and tear of the aircraft was the same as of an aircraft that is 30+ years old the aircraft was dirty tho the crew had more than enough time to prepare the aircraft although it was on the ground for 6+ hours,the cabin crew speaks barely English it’s an international flight so the crew has to speak English by law,in total i give this airline 2 stars.

Great experience. Used them twice (FRU-TAS; TAS-FRA). Both flights were on time, new aircrafts, well equipped. Good meals, enough to drink, Entertainment, even on a 50 min. flight! The only thing, they have to work on their online checkin, wasn't possible for both flights.

My suitcase was damaged during my flight from Tashkent, the Uzbek Airways representative that I waited to see for half an hour, took fotos and told me to contact an email address he gave me. When I contacted them via this email address (twice) they finally told me that I should've filled in lost and found report. They owe me money for my damaged bag, and in view of the fact that I overpaid by $40 for my ticket (as the price was raised during booking then dropped soon after I bought my ticket) it should not have been a big deal for them to compensate for the damaged bag. I've never had a bag damaged, and I fly frequently. I don't like leaving bad reviews as otherwise the flight was ok, but their staff being violent with my 22kg suitcase was not ok.

In November of 2019 we bought three tickets (one fully refundable (business class for an elderly family member) and two non-refundable) for around USD2K all in.

All three tickets were cancelled by Uzbekistan Airways due to COVID and in July of 2020 we received a message that the we would be refunded on our credit card. No refund and we followed up.

In September of 2020 we received an email stating that our tickets would be exchanged for vouchers and we protested under Eu Aviation Rule 3.2 which stated that we were entitled to a refund instead of having to accept a voucher. No response.

Various attempts were made throughout the years to reason with Uzbekistan Airways the latest which was December of 2022 where when all the evidence was presented, the response was "we have credited back your amount".

The issue is that we keep every monthly credit card statement and have done so since 2002 and the entries for the purchase are there but NOT for the credit back.

I would recommend that Uzbekistan Airlines be more truthful with their customers going forward and help resolve issues instead of allowing them to linger (especially when it comes to not paying customers back their money) and lead to bad reviews. To be fair, we would like to make up for the trip we never got to make due to covid but not with this hanging over our heads.

Это какой-то кошмар - они не берут трубки вообще! как можно с ними лететь??? я уже в ужасе, что взяла этот билет , но ни возвратить, ни обменять пока не могу - в трубке играет Щелкунчик
бесконечно....
У меня срочная ситуация и дорогостоящий билет - отзовитесь кто-нибудь!!!
Итак, дозвониться оказалось просто НЕВОЗМОЖНО!! сегодня воскресение - но это не причина, чтобы не брать трубки! Сто миллионов раз вспомнила четкую круглосуточную поддержку Аэрофлота...... UPD Билет обменяла с помощью одного агентства , естественно, с комиссией агентства, добавленного к штрафу за обмен.

Terrible CS service. Especially tour Agent number 8, who did not even tell his name. Terribleeeeeeeeeeeeeeee!!!!!!!!!!!

Disgusting customer support and never keep their words. Waiting for a month for refund and no reply for mail and waiting on phone is about 1 hour for one phone call. Worst service ever faced...