VADO Reviews 218

Excellent help and prompt reply to my shower valve replacement cartridge (thanks Adam)

Absolutely brilliant service as always, I highly recommend!

Excellent customer service. Plumbing part sent on the same day I ordered it.
Andrew is extremely helpful, really knowledgeable. Thank you Andrew.

Fabulous after sales team!

No quibble, and even explained to a total novice how to isolate water supply and change shower arm…… brilliant team, can’t praise enough

Special thanks to Adam 👍👍👍👍

Lucy from customer services was excellent and extremely helpful. She promptly sent us the replacement part and followed up to make sure it's sorted out asap. Would highly recommend Vado for their professional help.

Lucy from product support was very helpful with my order of spare parts, which arrived the following day. Highly recommended.

I've dealt with many many companies for years, and Lucy in aftersales is one of the best aftersales staff I've ever worked near.

Shes efficient, fair and helpful.

Vado’s technical department is absolutely first class. I got through by phone straight away with having to go through a complex selection process. I was greeted byAndrew who could not have been more helpful . He went above and beyond to make sure I knew the exact part number for my small replacement part. On finding out that all stockists were out of stock he offered to send it direct to me. Whilst it wasn’t an expensive product I just couldn’t get hold of it. Andrew solved my problem and it was delivered the next morning! I will definitely use them again

Wow now that’s customer support! I approached Vado regarding what I thought was too small an issue for them yet the support and response time I received was unbelievable in this day and age! Must mention Lucy in after sales as she was wonderful

Absolutely first class service from Vado and Adam specifically. Thank you so much! Highly recommended.

I recently contacted Vado to discuss a fault with my shower. The shower had been fitted as part of a new build in 2021 and had ceased working. I spoke with Shaun a Vado engineer. His knowledge, expertise and most importantly his customer service was exemplary. Having confirmed the product was still within its warranty he was able to diagnose the issue from the digital fault code and once I was able to provide specific details of the product and new build background information he supplied a new CPU part to replace the faulty one. Absolutely first class service. Thank you Shaun.

I contacted the team regarding a fault with my taps under a new build warranty, and Holly responded immediately. She quickly identified the parts required, provided helpful fitting information, and arranged for them to be dispatched straight away. I received the parts the very next day!
Amazing service from start to finish - Holly was fantastic to deal with. I would highly recommend.

Lucy made my experience very good. She was very helpful

Good products and first rate after sales support we had a small issue on the installation of a new shower nothing to do with the product quality and lucy from after sales support helped out to solve the problem which is rare with some manufacturers but not VADO

Superb customer care and supplied a repair kit to include a missing blacking plug free of charge.

Outstanding customer service! VADO were extremely helpful and sent us a replacement thermostatic valve for a shower installed by the previous owners of our house at no cost (which unfortunately didn't fit) and then another (which fitted perfectly).

The team at Vado have been excellent! Ross has dealt with my dilemma from start to finish during which I could not of asked for any more. Ross demonstrated “to me” that customer good service still exists to the highest of standards, his understanding and delivery of what was needed was spot on and nothing was any trouble, he is a credit to Vado and could not recommend any higher. Thanks again for great customer service, Steve

Bought a new build home full of Vado stuff, now 10 years down the line the shower has stopped working. Vado offered no help, said the shower now is discontinued and offered no alternative other than to rip out our en-suite, tiling and roof apart to change to a new shower! Don’t go for this company, too fancy for their own good, will defo go for a normal shower next time.

Update after contacting them as asked to from below reply to be told again, the same thing, that there is nothing they can do because the shower is discontinued, not even advice on what my options are to have a new system put in…. NOTHING! I am still left with having to rip my toilet and ceiling apart to get a working shower. I repeat don’t go with this company or these pointless showers that you cannot easily fix or change

Ross and Kate from Vado Customer Support were brilliant. Vado products have an exceptional quality. If ever I have a query or issue the customer service is patient, knowledgeable and help me every time. This time I replaced a shower head with a Nebula one and they helped me work out what my product was and what I could use. Just what you need when you don’t know where to start. I can’t thank them enough and wouldn’t hesitate to recommend Vado.

I had a problem with our Vado concealed shower controller and they sorted it out very quickly, including sending me a free replacement part. Absolutely brilliant.