Vagal Reviews 

VAGEL has some of the worst customer service I have ever experienced. I’ve contacted them through their email and their website’s “Contact Us” form, only to receive a generic response saying someone would get back to me. Then radio silence. Multiple attempts, no response. Calling the number on their website hasn’t helped either.

I also had a terrible experience with their 45-day money-back guarantee when I needed to return the device in the past. Getting anyone to acknowledge or assist with the return was impossible, and I was responsible for the return shipping cost.

If you don’t trust my experience, read the reviews on Trustpilot and decide for yourself. At the time of writing, VAGAL has a 1.8-star rating.

There are plenty of companies offering similar products. Do yourself a favor and look elsewhere. Save yourself the frustration and hassle.

While the product works for a very short period of time, the 2 units I purchased both failed within a few weeks. One wouldn't register, one simply died completely. This is not what you anticipate after spending over $750 ..... What a waste. Response from the vendor has gone silent and I've meanwhile disputed the charges with my credit card provider. Happy to return both units once I get a return address. You cannot leave a review on their site - get an error message....

Had the predecessor to their Vagal Buddy tVNS device. Loved it, and the customer service was top-notch back around 2022. Fast forward to April 2026 and I sought to try their TENS Vagal Boost to see if it would be an effective lower price option for my functional medicine clients. Due to incorrect wording on their site that stated that the silver ear clips worked with all of their corded devices, one of my clients and I both bought incorrect replacement ear clips to go with the TENS Vagal Boost. We also received the TENS Vagal Boost units with zero use instructions and the pdf link to the instructions on the site did not work. I e-mailed them immediately. After 8 days there was no response. I e-mailed them again and got a rude response blaming me for their website's incorrect wording and my client and I buying the wrong extra ear clips. They didn't even respond with use instructions. I wrote back again and said that my client and I would both like refunds on our purchases. At that point they told me they would send both of us return authorizations for the expensive ear clips we didn't need and send us the correct/cheaper ones free. They never sent a thing, not even the address to which to send returns. My client also recieved nothing. I have e-mailed them over 7 times from May to July telling them that I will be doing a charge-back on my credit card if I do not get the return authorization and address. They have not written back at all. This company is now apparently in the hands of scammers. Too bad, because the predecessor to the Vagal Buddy tVNS was fantastic.

This company is a complete scam my device arrived defective and would not charge. They will not respond to any contact I have made. I initiated a charge back on my credit card. These people commit straight up fraud. DO NOT PURCHASE ANYTHING FROM THEM.

My package was reported as delivered however I never received it, so I contacted their customer service. I was told an investigation was opened, however then I was ghosted for what is now 3-4 months with no updates in the investigation. Somehow, they even managed to contest the report with VISA, while still giving me no updates.

I purchased this due to fibromyalgia and insomnia, simply trying to get some help with my disabilities. And they took my trust and money and wouldn't even work with me on trying to figure out where my package went.

When the Buddy tVNS actually runs a session, it works. The problem is the device UI: the digital navigation is laggy and often doesn’t respond right away, especially when setting session time or vibration/intensity. It can take a while to register inputs or start. It functions most of the time, but at this price it still feels unreliable. Support wasn’t able to resolve it, so I’m considering another vendor. I’m open to working it out with them and will update this review either way.

I tried to leave a two star review on their website. Keeps saying "There is an error. Please contact customer support." Given they are trying to control their reviews, I'm moving this to the lowest possible review star.

Crooks - won't honor their refund guarantee - DO NOT BUY FROM THEM

This company's customer "service" is absolutely appalling. They will not answer the phone, and send AI-generated emails, fobbing you off.
Don't touch this company with a bargepole - you have been warned .. !

When I received mine, I immediately found that the wireless charger provided didn't work at all. I have a charger of my own, and verified that the vagal unit itself works fine. I contacted support, and got an immediate response (on a Sunday, no less). I replied back right away with details and photos. Since then, it's been radio silence despite multiple additional emails I've sent. I've given them the benefit of the doubt and plenty of time (over two weeks) to respond to make this right, but they've done nothing but provide an initial form response. Now I'll make it my life's purpose to submit negative reviews for this company as far as wide as I can.

The TENS unit is malfunctioning. Its operation is often inconsistent; as a result, the current intensity frequently surges, causing pain. Furthermore, the battery is constantly running out of power.

I received the device and it does not work. I immediately emailed and tried to troubleshoot and they said they would send me a new one. I did not receive the new one and emailed again to receive a refund. Two date I have sent 24 emails with minimal response. I’ve spoken with Ben and Grace all to ignore my emails. Also, when I try to write a review on their website, it will not let me and keeps giving me an error message because it’s one stars. This is a fraudulent company.

Company: Vagal.com
I am submitting this complaint to document my experience and to warn other consumers. I
purchased a device from Vagal.com that was defective and would not function. Because I urgently
needed two working devices, I immediately purchased a second device, believing the company
would stand behind its product and replace the first defective unit. Unfortunately, the second device
was also defective. I promptly contacted the company and provided multiple videos clearly
demonstrating that both devices were nonfunctional. I repeatedly requested assistance, return
instructions, or a refund. Despite several attempts to resolve this matter in good faith, I never
received return authorization, replacement devices, or any meaningful response. As a result,
Vagal.com has retained approximately $800 of my money while I am left with two defective,
unusable devices. I made every reasonable effort to resolve this matter directly with the company
before sharing my experience publicly. My purpose is to inform other consumers so they can make
an informed purchasing decision. I respectfully request a full refund upon return of both defective
devices or another fair resolution consistent with basic customer service and consumer protection

Pathetic excuse for customer service. All communication is CLEARLY AI and is entirely unhelpful. My device didn't work and I have tried six times now to get assistance, but the email chains suddenly go silent and the only way to get a response is to submit yet another communication going on their "contact us" page. They refuse to provide me with any actual help and the one time they responded with something adjacent to a solution, they tried to get me to pay $20 to ship the $60 device back to them. I have shown—in video!!!—the device not working and even when they can admit that it doesn't work, they still refuse any form of refund or even to send out another unit. AI is ruining customer service and it will reflect in their sales.

- extra costs at customs
- delivered device NOT working: it doesn't even switch on
- contact form on website NOT working (needed to claim refund)
- NO reply from them after several e-mails

CONCLUSION: this must be a scam
I will get my money for the purchase back through PayPal. I hope I will also be able to get the customs/taxes back

I never received the item I purchased, despite tracking indicating it was delivered and followed all the requests to look for a missing delivery item. I have requested a refund, but since I am clearly communicating with an AI model, I am not optimistic.

Update: scam company. Do not buy. After receiving defective unit, their support finally replied to me so I could initiate a return. They provided me with return instructions, and now it has been nearly a month and I have not received any message or refund from them. I have followed up three to four times over the past weeks.
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Don’t buy. Terrible and slow support. Cheap quality product at a premium price.

Total scam. Tried to return the product but have had no response. Lost $50.00
The company should be banned from selling their product

Hands off!
Defective device, no support, no money back.

Horrible customer service they won’t even respond back to me to get directions so I tried to return and they still won’t respond

Bought entry level model. Marketing deceptive and downright dangerous. Show the device being powered by a cell phone. That is the reason I purchased it. You need OTG technology. Of course, no mention of that on the website as well. My Galaxy Note 8 has OTG, device still would not power on. Contacted them twice. Fitst person said I needed OTG, took phone models. Said he would get back to me, never heard from him again. Requested a refund heard nothing so far. Time to file a dispute for a defective device. Also file complaints with various agencies. Stay away from these guys for sure.