We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have to admit, I was a little sceptical at first, especially as these diffusers are more expensive than your usual ones. But trust me, they’re worth every penny! The scent is absolutely gorgeous, th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Another amazing order from this great Company. Never shop anywhere else for my diffusers and room sprays. Excellent value for money with rapid well packaged delivery. Many thanks

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Made an order which got "stuck" in their system. I got no update and had to chase it up myself. Order was then posted to the wrong sorting centre. Package shows as being somewhere in Wigan. I a... Toon meer

Beoordeeld met 5 van de 5 sterren

We've been using Valentta for several years now. Their products are excellent and very long lasting with prompt delivery. We use them in our home which always smells fresh without any hint of hars... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 97% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,2

Alle reviews

(1.882)

517 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I adore the Lemongrass and Rosemary…

I adore the Lemongrass and Rosemary fragrance. Have been buying regularly since I received the gift set last Christmas. My family have also began buying Valentte products.
Excellent customer service too

23 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you so much for your wonderful 5-star review! 🥰 We’re absolutely delighted to hear how much you love our Lemongrass & Rosemary fragrance and that Valentte has become a favourite for your family too. We really appreciate your kind words about our customer service. 💕🌿
The Valentte Team

Beoordeeld met 5 van de 5 sterren

The service and products are the best…

The service and products are the best I’ve experienced in a very long time. I can’t wait to receive my order of scented candles. I keep returning to buy them as they are the only ones that leave a gorgeous lasting scent in my home 🥰.
Thank you

23 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you so much for your lovely 5-star review! 🥰 It really means a lot to hear how much you love our candles and the lasting fragrance they bring to your home.

We’re so grateful for your continued support and for coming back to Valentte time and time again. We hope you absolutely love your latest order! 💕
The Valentte Team

Beoordeeld met 1 van de 5 sterren

Delivery poor - no communication from them

Products are good but delivery is really bad. Specifically ordered enough to gain Express Delivery and four days later still haven’t received my order. Have received multiple ‘hope you’re enjoying your purchase’ emails!!! Still waiting for my order - really disappointed - no communication from them to advise delay and had to chase up order. Following my call it’s apparently been despatched today!!

22 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

We’re really sorry to hear about your experience. We completely understand how frustrating it is to be waiting for your order, especially after choosing Express Delivery. Please could you email our support team at support@valentte.com with your order number, so we can look into this properly and see what happened with the delivery. We’re sorry again for the inconvenience and disappointment caused.
The Valentte Team

Beoordeeld met 5 van de 5 sterren

The Valentte range is beautiful

The Valentte range is beautiful! My home has never smelt so fresh and homely.
My absolute favourite scent is Turkish rose and sandalwood! I have the diffusers everywhere and the essential oils for my diffusers. Not overpowering and they last for months! The candles are also lovely and burn all the way to the bottom, great for gifting too.
Very happy - I’m just keeping every crossed that they don’t ever discontinue my fave!

20 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you so much for your wonderful review! 🥰 We’re thrilled to hear how much you’re enjoying the Valentte range and that Turkish Rose & Sandalwood is your favourite! ❤️ It’s lovely to know you have the diffusers throughout your home and are enjoying the candles too. Thank you for your continued support and for sharing such lovely feedback! ✨
The Valentte Team

Beoordeeld met 3 van de 5 sterren

Am I right in thinking your offer of 4…

Am I right in thinking your offer of 4 full sets for under £40
But 4 refills are £17.99 each one.

I don’t understand why you charge more for your re-fills of reed diffusers at £17.99 for each refill but then charge approx £10 for the entire set. Why would anyone continually reorder the entire diffuser sets, accumulating endless glass bottles.

21 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you for taking the time to leave your feedback. We appreciate your comments regarding our pricing and refill options, and completely understand your point. Our offers and pricing can vary, but we’ll certainly pass your feedback on to the team.

Beoordeeld met 5 van de 5 sterren

Beautiful products

Bought from this company quite a few times and always fantastic products and service, delivery very quick, lovely fragrances
Would definitely recommend

17 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you so much for your lovely 5-star review! It means a lot to hear that you’ve ordered from us several times and have always been happy with our products, fragrances and service. We really appreciate your continued support and recommendation! 💛

Beoordeeld met 1 van de 5 sterren

Very disappointed

Very disappointed. After seeing all the 5 star reviews on Facebook I ordered the Portifino Bay reed diffuser. Like a lot of reviewers have said there is no smell from it unless you stand over it. My visitors haven't smellt it either. I've put it in the downstairs toilet which is small and you still can't smell it. Won't be ordering again. Sorry.

6 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

We’re really sorry to hear that you’ve been disappointed with your Portofino Bay reed diffuser. We completely understand how frustrating it is when you’re expecting a noticeable fragrance and can’t experience the scent as you had hoped.

We’d really appreciate the opportunity to look into this for you and see if there is anything we can do to help. Please contact our support team at support@valentte.com with your order details, and we’ll be more than happy to assist.

Beoordeeld met 5 van de 5 sterren

Heavenly. Home Love them I get so many compliments on…

Love them I get so many compliments on then. My sister neice and friend and neighbour all ordered. And have them in all my rooms. They certainly have me hooked .

16 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how much you love our fragrances and that you have them throughout your home. 💕 It’s fantastic to know that you’ve received so many compliments and even introduced your sister, niece, friend and neighbour to Valentte!

Thank you for your amazing support and for helping to spread the word, we really appreciate it! 🌸

Beoordeeld met 1 van de 5 sterren

I’ve had a four orders now from this…

I’ve had a four orders now from this company. The first order of the eucalyptus candles melts and reeds I was very impressed with the strong smell and with the very quick delivery perhaps a little too much overpowering, so I ordered again with a different scent. My second order did not arrive in the end I contacted them and they did send a replacement order. The third ordered again I was waiting a few days and it was supposed to be express so I did contact them again. And they said it was because there had been a stock issue on the website. So I ordered a fourth order while waiting for that one to arrive. I have to say I’m very disappointed as I have never been offered any discount for both my delayed and lost orders and the fragrance citrus grove, I have three candles burning in the same room, a diffuser going and a melt and the fragrance is hardly noticeable and it’s not an overly big room. I feel a waste of money and I have spent in the hundreds! This does not encourage me to order more as I have spent a lot of money in four orders without a great deal of success. I am hoping the sea salt candle fairs better. I feel very disappointed and let down.

13 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Hi there,

We’re so sorry to hear about your experience with your recent orders. We completely understand how disappointing this must be, especially after placing several orders with us and spending a considerable amount.

We’d really like the opportunity to look into this properly and see how we can help resolve the issues you’ve experienced.

Please contact us at support@valentte.com with your order details, and our customer service team will be happy to look into everything for you.

Thank you,
Valentte

Beoordeeld met 3 van de 5 sterren

Nice smells but genuinely not impressed…

Nice smells but genuinely not impressed by the lack of projection. Can't really smell them at all in the rooms they're in bit disappointed ☹️

5 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been disappointed with the scent throw of your diffusers.

We’d really like the opportunity to look into this for you and see if there’s anything we can do to help. Please could you email our friendly customer service team at support@valentte.com with your order details, and we’ll be more than happy to look into this with you. 🌿

The Valentte Team

Beoordeeld met 5 van de 5 sterren

Problem with one of my diffusers

I made my first order to this company but.obe of the diffusers didnt have much of a smell. I contacted them & sorted out straight away & within days
If this is the customer service they give. I have no problem recommending them at all & will definately re-order

11 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Hi there,

Thank you so much for your lovely feedback!

We’re really pleased we could get this sorted quickly for you and that you were happy with our customer service. Your kind words and recommendation mean so much to us, and we look forward to welcoming you back for another order soon!

Thank you,
Valentte

Beoordeeld met 5 van de 5 sterren

Excellent customer service

I purchased quite a few of the diffusers as I absolutely love all the sents. Unfortunately one of them had leaked, I got in touch and practically immediately they organised another one to replace the faulty one.
Excellent customer service 👍🏻❤️

11 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Hi there,

Thank you so much for your lovely review!

We’re delighted to hear how much you’re enjoying our diffusers and fragrances. We’re also pleased we could resolve the issue quickly and get a replacement sent out for you.

Your kind words mean so much to us!

Thank you,
Valentte

Beoordeeld met 5 van de 5 sterren

Great Customer Service

Just love these products. They smell amazing. Also great customer service. My package had arrived damaged and on contacting customer services they replied promptly and I received a replacement the next day. Great service. Will definitely recommend to friends.

4 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Hi there,

Thank you so much for your lovely review!

We’re thrilled to hear you love our products and their gorgeous fragrances. We’re also so pleased we could quickly resolve the issue with your damaged parcel and get a replacement out to you the next day.

Your recommendation means so much to us, and we look forward to welcoming you back again soon!

Thank you,
Valentte

Beoordeeld met 5 van de 5 sterren

Very good communication and delivery…

Very good communication and delivery from Valentte. I bought diffusers for different places in home: hallway, bathroom and living room. They produce beautiful scents as you walk by and rooms have a lovely subtle scent in the air. They are more subtle in larger spaces and that suits us. Lemongrass and Rosemary is one of my favourites. New to me recently, is bergamot and Lemon, now added to my list of go to scents. All in all a stylish range of diffusers I'll buy again and again.

1 juli 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Hi there,

Thank you so much for your wonderful review!

We’re delighted to hear how much you’re enjoying your Valentte diffusers throughout your home. It’s lovely to know you’re enjoying the subtle, beautiful fragrances, and we’re so pleased that Bergamot & Lemon has become a new favourite alongside Lemongrass & Rosemary!

Thank you for your continued support, we really appreciate it and look forward to keeping your home beautifully scented!

Thank you,
Valentte

Beoordeeld met 5 van de 5 sterren

The diffusers all smell beautiful as do…

The diffusers all smell beautiful as do the candles & body wash .
Personally there the best Ive used

7 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you so much for your lovely feedback!

We’re delighted you’re enjoying our diffusers, candles and body wash. It’s wonderful to hear you think they’re the best you’ve used!

Thank you,
Valentte

Beoordeeld met 5 van de 5 sterren

Top Company and top scents.

I have been using Valentte for a few years and absolutely love their scents, they are long lasting and smell delicious. I ordered perfume for my mum (Amber carnival) and it smells absolutely amazing and lasts so long on her. Recently I ordered a gift set and unfortunately Royal Mail didn’t deliver it, I chased it up but it appeared to have gone missing! Valentte were amazing and sent me a replacement set. I would (and do) recommend this company for their
products and amazing customer service.

6 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you so much for your wonderful 5-star review! 🌿❤️ It means a lot to hear that you’ve been enjoying Valentte for a few years and that you love the longevity of our scents.

We’re especially delighted to hear that your mum is enjoying the Amber Carnival perfume!

Thank you for your continued support and for recommending us to others — we really do appreciate it!
The Valentte Team

Beoordeeld met 5 van de 5 sterren

First time purchase

First time purchase, received the order quick but found one of the scents wasnt what I expected, I contacted customer service and dealt with Natasha who arranged a replacement, she also arranged the free diffuser that I had missed after spending a certsin amount. The scents are strong and really nice.
I have placed a further order due to the experience I had with Natasha, excellent customer service and credit to the company. Looking forward to my next delivery

4 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you so much for your wonderful review! 💛

We’re delighted to hear that you’re enjoying your Valentte fragrances and that we were able to help make your first experience a positive one.

We really appreciate your kind words about our customer service team — we always want to make sure our customers feel looked after and supported.

Thank you again for choosing Valentte, and we hope you love your next delivery just as much! ✨

The Valentte Team

Beoordeeld met 5 van de 5 sterren

Another repeat order

Another repeat order, as I love their lavender candles, diffusers and hand gel.
I Try and buy when there are special offers, and I’m always really pleased with the speed of delivery (via Royal Mail).
Any queries are always resolved pdq by the very friendly and efficient customer services team. Many thanks everyone.

4 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Hi there,

Thank you so much for your lovely review!

We’re delighted to hear how much you love our Lavender range and that you’re always happy with our service. It’s wonderful to hear our team has been able to help whenever needed.

We really appreciate your continued support!

Thank you,
Valentte

Beoordeeld met 5 van de 5 sterren

Excellent delivery and customer…

Excellent delivery and customer service. Really happy with my orders and will be buying again!

5 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you so much for your lovely review! ✨

We’re so pleased to hear you’ve been happy with your orders, delivery, and the service you received from our team.

It means so much to know you’ll be shopping with us again, and we can’t wait to help you find your next favourite fragrance. 💛

Thank you again for your support!

Beoordeeld met 5 van de 5 sterren

Delighted with purchases

Delighted with purchases. I’ve ordered a few times now, love the Lemongrass and Rosemary, such a gorgeous scent that fills the house. Any time I’ve contacted support they have answered immediately and been super helpful!
Highly recommend

5 augustus 2026
Review zonder uitnodiging
Logo Valentte

Antwoord van Valentte

Thank you so much for your wonderful review! 💛

We’re delighted to hear how much you’re enjoying your Valentte purchases, and Lemongrass & Rosemary is such a lovely favourite of ours too — we’re so pleased it’s helping to make your home smell amazing.

It’s also wonderful to hear your kind words about our support team. We always want our customers to feel looked after, so your feedback really means a lot to us.

Thank you again for your continued support and for recommending us! ✨

The Valentte Team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer