Ordered a next day delivery backpack. Received order details, but no backpack. Six days later, no response to Emails or a phone call to a number provided by Klarna. I will update as necessary but c... Toon meer
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At the recent ABR festival, I unfortunately had an accident with my Hilleberg Allak 2 tent resulting in a burnt footprint and an almost impossible to locate door strap. When I realised Valley & Peak... Toon meer
First time ordering from Valley and Peak for a few accessories. Items were dispatched and arrived within 48 hours to Northern Ireland. Even received a small gift too which was unexpected but a fabul... Toon meer
Great customer experience. Had an issue with UPS delivery and the Valley and Peak team sorted it swiftly - sent a new item out and reassured/updated me along the way. I had never ordered from this com... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At Valley and Peak, We Manufacture and Supply Ultralight Outdoor Gear. Brands include Sierra Designs, CNOC Outdoors, Cascade Wild, Kelty, Easton Tent Pegs, Lawson Equipment, and TentMeals. We Manufacture in the UK, Backpacking Quilts, Ultralight Bivys,...
Contactgegevens
Verenigd Koninkrijk
- support@valleyandpeak.co.uk
- valleyandpeak.co.uk
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Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Prompt delivery, customer service and communication
Really impressed with prompt delivery and the customer service received by Richard when contacting about an issue.
Fantastic family company
I’ve bought 2 tents from these guys.
I happened to bend one of the poles on my recent camp and emailed the company to enquire if they stocked spare poles for the tent in question.
Got a notification of an item dispatched to me from the company, so checked my emails to find that Jim is sending me a whole new poles set FREE OF CHARGE, yes you heard it FREE OF CHARGE.
How amazing is that? This company will be my go to for definite.
Thank you so much
Good gear for long distance hikes
I purchased some gear during the Black Friday sale for my upcoming thru-hike. They are one of the few, if not the only, site that sells decent ultralight gear at reasonable prices in the UK. With more lines incoming I look forward to continuing to shop here.
Consistent and reliable
Good stuff. They’re not always the cheapest but still competitive, whilst being consistent and reliable.
Good price and prompt delivery.
good high quality selection of products…
good high quality selection of products - thankfully not too large. Excellent service.
Great range of products at very…
Great range of products at very competitive prices. Quick delivery.
great service and fast delivery
A great company who care about their customers for real
I think that the genuine enthusiasm and real love the company has, in providing a great service for the people who invest their hard earned savings to acquire great equipment is 2nd to None!
I wrote an email about a new tent, I would very much like to buy. It was on one of the Andrew Park videos on YouTube. The tent is by a company called PreTents and the actual tent is called the Border.
After a great preview of the tent, Andrew was explaining how hard it was to acquire it.
I just knew, this is going to be my new tent, God knows how many I have already if you know what I mean?
I sent an email to Valley and Peak to enquire.
Within a short period of time; Jim, from Valley and Peak replied that he was in talks currently with PreTents to get some of the tents of which, I so much wanted. He was unsure of the availability or how much time it would take, but I was really impressed by his response.
They have summited
You get the feeling, you know they are a business you can trust,that they care about their customers.
No need to go anywhere else
I ordered a toke pot, delivered in good time product spot on and packaged good…”I could do with more skittles, I just like skittles” in truth shop here I have ordered a few thing’s from here no hassle.
Absolutely fantastic service
Absolutely fantastic from start to finish. Delivery was so quick and the item just as described. I made an error (my fault) with my order and it was sorted out quickly and without any issue. Thanks Jim! Highly recommend this company.
I’m a regular customer for a reason
I’m a regular customer for a reason, great customer service and they give you a pack of sweets 😉.
A great outdoor gear supplier
I’ve bought a number of items from Valley & Peak and each time their service has been great. They have also been quick to follow up and resolve any queries. Further more they are also quick to process orders and delivery has been free.
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