VanPimps Reviews 

326
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great experience. First time using this company, easy online ordering, very quick delivery. Parts fitted as they should. No problems fitting. Ordered the rear barn door spoiler, rear bumper protec... Toon meer

Beoordeeld met 4 van de 5 sterren

Just received and fitted my windows and they look awesome. Unbelievable fast delivery packaged very well. I just need the offside rear window that was out of stock but apart from that highly recommend... Toon meer

Beoordeeld met 1 van de 5 sterren

Bought a set of windows for a transit custom. Fitment is appalling, so much so the rear quarters wouldn’t fit the van. Spoke to Caitlin who said she’d email me never did ! So af... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autowerkplaats

Geschreven door het bedrijf

Styling & Conversion Accessories For Pimping Your Van . Based in Sileby, Leicestershire


Contactgegevens

  • Unit 1, Manor Drive, Sileby, LE12 7RZ, Leicestershire, Verenigd Koninkrijk

  • vanpimps.co.uk

3,8

Goed

TrustScore 4 uit 5

326 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,8

Alle reviews

(326)

20 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Faulty windows

Bought the window package for transit custom every window was faulty and miss shaped all windows have been removed and disposed of in the skips would never buy another product from this company again and owner is very arrogant

2 september 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Quality is amazing

Quality is amazing! Only thing which made me miss a star was due to no instructions provided. I attempted to bend the rails in a vice with a large socket but it would just deform the rails seems to work for others but not me. Perhaps I was doing something wrong but with no instructions it's hard to say.

2 september 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I have just bought back door and side…

I have just bought back door and side windows all fitted well untill the driver side sliding window at the back doesn't follow curve of van resulting in a 5 or 6 mill gap top and bottom and a 2 mill gap in middle rang today and told to send pics,to be told should have pushed harder or used ratchet straps or battens,and when i said glass will not bend they just said yea it will,not a happy camper

2 september 2024
Review zonder uitnodiging
Logo VanPimps

Antwoord van VanPimps

Hello Mark,

We do apologise you feel this way.

We have looked into this for yourself and can see from your images more pressure needed to be applied at the time of fitment, this can be done using ratchet straps or battens as the bond can take up to 24 hours to fully cure. This was advised by one of our staff members over the phone with yourself.

You had then asked the price of a bonding kit to be able to carry this work out and you were given this information also.

With regards to bending the glass, we can confirm the glass has a lot more flex than people realise and pressure does need to be applied to aftermarket glass for the perfect fitment. We always advise professional fitment of our windows if you are unsure of the process.

Kind Regards,
VanPimps

Beoordeeld met 1 van de 5 sterren

I ordered two windows from van pimps…

I ordered two windows from van pimps and when they arrived they had no fitting instructions, I contacted them and was told they do not supply fitting instructions they just sell the windows, I was told they cannot help , I find this ridiculous and was not made aware of this when purchasing windows, not very good customer service at all , I will not be recommending them to anyone in the future.

2 september 2024
Review zonder uitnodiging
Logo VanPimps

Antwoord van VanPimps

Good morning Lee,

I'm sorry that your experience with us hasn't been up to your expectations. As I'm sure you can understand, when fitting aftermarket windows to a large vehicle it is fundamental that the process is carried out in a professional and correct manner. If we were to send fitting instructions with your order or offer fitting advice over the phone, there is always the risk that they won't be interpreted as intended and this can be extremely dangerous. Therefore, we always recommend sourcing a professional to fit your windows. This is also stated in every product description on our website. Should you want to fit them yourself, there is plenty of advice online that explains the process in great detail.

I hope you understand our reasoning behind this.

Kind regards,
VanPimps Management

Beoordeeld met 5 van de 5 sterren

Great quick service

Great quick service. Also had a problem with item delivered but sent out new one express delivery. Can’t fault them x

1 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant as always

Brilliant as always
Quick, efficient and quality always to a high standard.
Staff friendly and very helpful from sales to Marketing through to the warehouse.
Always will
Use local where possible and will continue to use these guys for my van conversions.

22 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic product

Fantastic product. The seat covers have given our van a wonderful new lease of life. Great quality. Super delivery time and excellent video to support putting the covers on which was really helpful.

23 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordered windows for my Renault traffic

Ordered windows for my Renault traffic, came 3 days later which I thought was excellent service, had an issue with opening catch on one window so spoke to caitlin and the issue was resolved with no issues at all, 100% will be back to vanpimps, thank you caitlin

20 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super fast service

Super fast service, needed a replacement side window after someone smashed it, came next day, decent price too! Thanks again guys!

15 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best service

Everything that was ordered has turned up in great quality products, products was as described overall brilliant service start to finish will be ordering again from here. Thanks R

13 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Purchased windows on the advice of van…do not purchase goods ...

Purchased windows on the advice of van pimps staff via telephone. Within 1 hour of placing our order we called to inform staff it may be incorrect, to late already dispatched, don't worry postage is not much just return it back!!!. Well not cheap to return back over 300.00 and when called van pimps told sorry not our problem. I now have to travel 4 hours to return in person and I will be leaving this many more reviews so this does not happen to other customers! Won't be using or recommending van pimps again. Thanks for taking my money then treating me the way you gave surprised you have any customers left.

14 augustus 2024
Review zonder uitnodiging
Logo VanPimps

Antwoord van VanPimps

Hello,

We do apologise you feel this way. We have looked into this and can see your initial call took place at 12:06:40 PM. This call was to place your order where you had advised our sales staff you had a Medium Wheelbase 2014 Mercedes Sprinter. The full window package had been ordered correctly based off of the information that had been provided by yourself.

You had then called back at 3:19:42 PM, which was 3 hours later, contradicting the one hour you have stated in this review. We always aim to dispatch our customers orders as quickly as possible and therefore your order had been picked, packed and loaded on our usual 3pm collection from Fedex. Had the windows not left us we would have of course withdrawn your shipment, however, once they leave our doors we have very little power over this.

Unfortunately, as the windows were ordered in error by yourselves, we are not responsible or insured to collect the goods from your address. We more than understand the cost of shipping glass, hence, our sales staff had advised a comparison website that has been used by many of our other customers to find a competitive return shipping cost.

With this being said, we would appreciate if you could reconsider your review as we feel this is a misleading representation of our company who have done everything to help with a resolution for your issue.

Kind Regards,
VanPimps Management.

Beoordeeld met 5 van de 5 sterren

Leather seat covers

Very good quality item (van seat covers) very well made and massively improved look of interior as well as protecting factory covers. Came well package with all you need to complete a professional look to a diy job

10 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Steps you cant step on

Ordered Fox running board steps. Once fitted I noticed they were really weak and thought it may be due to missing or incorrect parts.
Called them sent videos and pictures and was told they are not for stepping on just style.
I questioned this as in the description they are described as SUPER TOUGH AND STRONG.
More videos sent and told they would look into it...every time you call the person you spoke to is out the office or off today so try and resolve it with the next person and again "sorry their not in the office today" and round and round you go.
They agreed that there was a fault but told me they have sold allot of these and had no problems before so wont be doing anything to help.
No offer for advice, help or even an apology just ignored. I now have 2 steps on my van that bend an wobble even with kids stepping on them.

3 juli 2024
Review zonder uitnodiging

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