FALSE ADVERTISING - Ordered vape liquids totalling £25.00 - on 4th February 2026 & still no products delivered. First delivery in January 2026 arrived super quick so trusted Vaper Store……mid February... Toon meer
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Lees wat reviewers zeggen
Was looking for zero nicotine and actually found a good selection finally. Shipping not too pricey. 1of3 vapes received within a few days in the original box. The other 2 I'm not sure what's happening... Toon meer
Excellent customer service with a real human being ! After placing an order, I was called by a very helpful lady, who advised some of the flavours of products I ordered could not be fulfilled. She... Toon meer
Despite having the next day delivery, we did have to wait four or five days, I was aware of the bank holiday but the wait was very long, I believe one of the vapes was broken and I understand you are... Toon meer
Bedrijfsgegevens
Info over Vaper Store
Geschreven door het bedrijf
Have an issue? Contact us first
We politely ask that all customers consider this when creating and publishing reviews. Reach out to us first if you're not happy or something went wrong. We will always replace faulty product free of charge. We will always provide full refunds where fair and appropriate and we will sometimes send customers gift cards if we really mess up.About Vaper Store
Vaper Store is a premium online retailer of all things vape related. We are primarily a UK based store but we do ship to Ireland and other countries in the EU where vaping is legal.Our Product Range
Vaper Store stocks vape disposables in 0mg, 10mg and 20mg, 100ml and 50ml vape juice with supplementary nic shots and salts. We also stock mods, pods, kits, coils, tanks and batteries. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We also sell a range of CBD vapes and CBD juice.We sell the best, cheapest vape juices and liquids from all popular vapour and juice suppliers.Age Verification
As a responsible online retailer of vape products we adhere to all current legislation on the sale of vape related products. All customers must be able to verify their age when ordering. We do this via our partner 1account who cross-reference customer order details with other data sources to verify the age of every customer.Customer Service
Great customer service is at the heart of everything we do at Vaper Store. We will endeavour to resolve any customer service issues which are fundamentally our fault or within our control but we can't always control everything such as couriers losing parcels or delays in parcels being delivered.Overal Trust Score
The majority of our shipments arrive on time. The vast majority of our customers are happy with our service. Our returning customer rate increases every month, as does our average order value. So when it comes to trust and reputation, we must be doing something right.Our Gratitude
We are grateful to customers who submit reviews. We also recommend that customers check out the reviews on other review platforms by using Google for a complete picture on how Vaper Store is prioritising great customer service.Contactgegevens
Kemp House, 128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- trustpilot@vaperstore.co.uk
- vaperstore.co.uk
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Everything I ordered was delivered…
Everything I ordered was delivered quickly. Amazon couldn’t have done it better.
Ordered vape liquids totalling £25.00
FALSE ADVERTISING - Ordered vape liquids totalling £25.00 - on 4th February 2026 & still no products delivered. First delivery in January 2026 arrived super quick so trusted Vaper Store……mid February there’s no updates on my account & nothing on Shopify either…….I am now guessing I have been scammed as they took £25 from my bank account & I have had no replies via email or by using ‘contact forms’ to vaper store!!!!! DONT TRUST THEM as they DO NOT fulfill their promise of good customer service or deliveries & do not reply to customer queries/complaints. I asked for the order to be upheld or a full refund but I have not heard anything since & nothing to show for £25
This is the third order ive placed
This is the third order ive placed. First order no problems everything was fine.second order arrived, upon opening there was 1 item missinng from my order. Refillable vape pod kit,company had not informed me prior or even bothered to apologise for missing item. Just showed up on delivered email as unforfilled item. I sent numerous emails week after week.with out one single reply, they eventually sent me a refund after about 3 month. This order same as previous two was placed based on receiving free cbd oil with every order.upon opening my last parcel all items where there, but no free cbd oil as advertised and no reason why either. Needless to say ive already sent 5 email with no reply. But this is a trading standards issue. It false advising basically, luring people in with false claims of great service, 24 hour responnse,free cbd oil with every order. Then not for filling commitments.
The vapes came on time and very…
The vapes came on time and very reasonable prices too. Will be ordering again from you.
Excellent service
Excellent service. Reasonably priced, lots of options of flavours and speedy delivery. Definitely recommend.
Avoid this company waiting for delivery…
Avoid this company waiting for delivery for 2 weeks no sign of products also sent 4 emails to them without any replys do not order from this company bad service 😡😡😡
Be careful when buying a vape from…
Be careful when buying a vape from Vapestore.co.uk, they sell them without a battery!!
thank you for service
I ordered on 23 of October and still waiting for my parcel! No communication at all!
I ordered on 23 of October and still waiting for my parcel! No communication at all
Fassst delivery!
Delivery lets service down bigtime.
I paid for next day service. Got the items Monday. Order placed Friday. No way to track. Items just left on doorstep as well. WFH & in all day, never knew item was there. The best thing is the product is decent. But it is let down by your chouice of logistics company.
Poor customer service... no response to simple error on their part
I placed an order during the recent sale for six different products, two types of nicotine pouches, one type of CBD pouch, buying five of each. The pricing was great, and the products I received were of good quality.
Unfortunately, the order arrived missing the majority of the pouches (I only received one of each item). Since then, I’ve tried contacting Vaper Store multiple times via email but have had no response whatsoever. There’s no phone number to call, and it feels impossible to get hold of anyone to resolve what seems like a simple mistake.
It’s really disappointing because the products themselves are decent, but the lack of communication or any attempt to fix the issue has completely let the company down. I’d love for someone from Vaper Store to finally reach out and correct this.
Dispatched Quickly and great price
1st class service delivery on time and quality product thank you so much
Brilliant prices and really quick…
Brilliant prices and really quick delivery
Absolutely made up with the price
Absolutely made up with the price, and my purchase even came with a free gift to compliment my item's
I've made a couple of order with these…
I've made a couple of order with these guys now and I can't fault the friendly impeccable service.
Shout out to Jade, you're a star!
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