I ordered the wrong product. Following a telephone call, instructions were quickly given for returning items, and and the exchanged product was received within few days.
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Lees wat reviewers zeggen
Quality vape juice at a good price. A great variety of flavours and every delivery I have had was within 3 days. Recommended.
I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Toon meer
Brilliant customer service Sam was so helpful patient and really made my stress of an online purchase problem disappear, he helped me place my order with out any issues and went through smoothly and I... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Contactgegevens
2 Bramhall Place, PE1 5YS, Peterborough, Verenigd Koninkrijk
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
4,8
Uitstekend
560 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Excellent service from Vape Shop
Excellent service from Vape Shop. Their communication after ordering and online delivery service are faultless. This is the reason I will continue to purchase from them
18 december 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review!
We’re delighted to hear that you found our communication and delivery service faultless. It’s fantastic to know that our service keeps you coming back to Vape Shop.
We truly appreciate your support and look forward to serving you again soon.
Great Support and Customer Service
Always great support and amazing customer service from The Vape Shop. Anytime I've had a problem they have sorted it in a timely manner and always been friendly and polite. Would definitely recommend to anyone looking for vapes. I had a faulty device and sent it back, even without the original packaging they accepted a print out of the original order online and also refunded the payment for sending it back. Fantastic service.
17 december 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re thrilled to hear that our team has consistently provided friendly, timely, and helpful support whenever you’ve had an issue. It’s great to know that the return of your faulty device was handled smoothly, even without the original packaging.
Your recommendation means a lot to us, and we truly appreciate your continued support of Vape Shop.
You now have to email cancel a Subscription
You now have to email them to cancel a subscription, WHY? it never use to be like this, and I don't have to email the company to start a subscription. This is hoops to jump through to hopefully avoid people canceling subscriptions? What is this a gym membership?
Prices are ok and service seems ok so far, but this email to cancel subscription is silly!! Theres a button on their subscription page that says cancel, but clicking this just pops up a box informing people they need to email. Not good and so 2*
17 december 2025
Review zonder uitnodiging
Zoe dealt with and issue i had and was…
Zoe dealt with and issue i had and was excellent from start to finish
9 december 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your great review!
We’re delighted to hear that Zoe handled your issue so effectively from start to finish. She’ll be thrilled to hear your kind words.
We truly appreciate your support and look forward to serving you again soon at Vape Shop.
Really good shop buy from their at…
Really good shop buy from their at least twice a month an their customer service is really good
11 december 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re thrilled to hear that you shop with Vape Shop regularly and that our customer service consistently meets your expectations.
We truly appreciate your loyalty and look forward to serving you again soon.
Sold faulty product
Sold faulty product, and are unwilling to send out a return label as per consumer rights section 20 paragraph 111. Its very clear and not ambiguous but the company are acting like it is.
28 november 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your great review!
We’re delighted to hear that you’re happy with our range of products, the value we offer, and our points program. It’s fantastic to know these extras enhance your shopping experience.
We truly appreciate your support and look forward to serving you again soon.
Good experience
The shop ran out of certaine vape,and the customer service were quick enough to provide alternative options.
17 november 2025
Antwoord van Vape Shop
Thank you for your review!
We’re glad to hear that our customer service was able to respond quickly and provide alternative options when a product was out of stock. Ensuring you find the right solution is always our priority.
We truly appreciate your support and look forward to serving you again soon at Vape Shop.
Great customer service
Great customer service. Super fast delivery. Any issues they quickly deal with. I always order from them
27 november 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review!
We’re thrilled to hear you’re happy with our customer service and fast delivery. It’s great to know any issues are resolved quickly and that you continue to choose Vape Shop for your orders.
We truly appreciate your loyalty and look forward to serving you again soon.
Absolutely brilliant service!
I have just received my first order from these guys, having been badly let down by my previous supplier.
I have to say, I am over the moon with their excellent service, no fuss, dispatched and arrived in no time. Excellent value, I couldn't be happier.
My go to from now on, i'm very glad I found them.
26 november 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re delighted to hear that your first experience with Vape Shop exceeded your expectations and that your order arrived quickly and hassle-free. It’s great to know you found our service and value excellent.
We’re thrilled to be your new go to store and look forward to serving you for many orders to come.
Great vape experience
Been using vape store for a while now reliable good value for money & communication top class!
Great store thanks guys!
21 november 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review!
We’re thrilled to hear that you’ve found Vape Shop reliable with great value and top-class communication. It’s fantastic to know you’ve enjoyed your experience with us.
We really appreciate your support and look forward to serving you again soon.
Excellent service ,fair pricing ,I…
Excellent service ,fair pricing ,I never go anywhere else my one stop shop ,prompt delivery and great offers .
7 november 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re delighted to hear that Vape Shop is your one stop shop and that you’re happy with our service, pricing, and offers. It’s great to know your orders arrive promptly and meet your expectations.
We truly appreciate your support and look forward to serving you again soon.
Quality customer service!
Been using this website regularly for around 2/3 years now. For the first time, I ran into an issue with the next day delivery when my current vape was about to run out. 4 days passed and nothing, so I emailed customer service who responded promptly to resolve the issue and had a duplicate order sent to me ASAP. Had the pleasure of dealing with Sam W, a credit to customer service who couldn’t have been quicker/friendlier. Thanks again!
6 november 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review!
We’re glad to hear that despite the delivery issue, our team was able to respond promptly and get a duplicate order to you quickly. Sam will be thrilled to hear your kind words, he truly appreciates the feedback.
It’s great to know you’ve enjoyed using Vape Shop over the past few years, and we look forward to continuing to provide fast service and great support for many more orders.
Incredible site
Products came quick. Stock was great. Rewards I’ve accumulated meant I had money off and I got a free sample. I won’t use any other website.
18 oktober 2025
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re delighted to hear your order arrived quickly and that you were happy with our stock. It’s great that our rewards program and free sample added extra value to your experience.
We truly appreciate your loyalty and look forward to serving you again soon.
I love their great offers
I love their great offers, sometimes 25% off. Great customer service with quick replies! Plenty of choice to buy. Highly recommend, my favourite online vape shop.
18 oktober 2025
Antwoord van Vape Shop
Thank you so much for your wonderful review!
We’re thrilled to hear you enjoy our offers and wide selection, and that our customer service has been quick and helpful. It’s fantastic to know that Vape Shop is your favourite online vape store.
We really appreciate your recommendation and look forward to serving you again soon.
Great shop!
Always reliable and a speedy delivery. I have often received extra items as a free gift, and any small issue I have had has been resolved immediately.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re delighted to hear that you find Vape Shop reliable with speedy delivery and that you’ve enjoyed our free gifts. It’s great to know that any issues you’ve had were resolved quickly and efficiently.
We truly appreciate your support and look forward to serving you again soon.
Good morning all just would like to say…
Good morning all just would like to say few words about Vape shop. Two years i was collecting I've been collecting points in their program for two years. From the very beginning, I've been purchasing the same product and receiving points for each purchase. When I reached Tier 3, where you get 3 points per pound, suddenly my product, which I'd been purchasing for almost two years, no longer qualified for points. I'm writing this review to warn people about the unreliability of this company, which deceives people into claiming benefits without actually realizing them.
18 oktober 2025
Review zonder uitnodiging
Vape Shop. A great company with great Customer Service !
I've been using Vape Shop for a few years now, and everything I've ordered had arrived on time, and exactly as described. Recently I purchased a Vape Kit that unfortunately did not live up to expectation. It was a manufacturing problem, NOT Vape Shop. But I was able to return the item to Vape Shop, get a full refund, and the issue was resolved in a week ! It's great to know when things go wrong, the problem will be dealt with so easily and quickly. Thankyou to the Vape Shop team
14 oktober 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review.
We’re glad to hear that overall your experience with Vape Shop has been smooth and reliable. We’re sorry the Vape Kit didn’t meet expectations, but it’s great that our team was able to resolve the issue quickly and provide a full refund.
Knowing our customers feel supported when issues arise is very important to us. Thank you for your continued loyalty, and we look forward to serving you again soon.
Absolute fantastic service through…
Absolute fantastic service through order process and customer service. They are super quick and efficient and are just overall amazing. Great products, great value and fantastic customer service even whilst moving warehouses! Definitely recommend
6 oktober 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your amazing review!
We’re thrilled to hear you had a fantastic experience throughout your order and with our customer service. It’s great to know you found our team quick, efficient, and helpful even during our warehouse move.
We truly appreciate your recommendation and are delighted that you’re happy with our products and value. Thank you for choosing Vape Shop, and we look forward to serving you again soon.
Antwoord van Vape Shop
Thank you for your great review.
We’re delighted to hear you’re happy with our customer service and pricing. Providing excellent support and value is always our goal.
Thank you for choosing Vape Shop, and we look forward to your next order.
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