They shipped my package then intercepted it claiming I committed a fraud and UPS placed a delay on the tracking progress. I committed no fraud and they gladly took my money. Once they do this you hav... Toon meer
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Lees wat reviewers zeggen
I got scared after ordering because of the poor reviews, which I didn't check prior to ordering, but I will say that I'm very pleasently surprised. The vapes arrived on time and in perfect working ord... Toon meer
Took over 3 weeks to receive order, got order finally and half of the pods weren't even filled properly. Not to mention the 'fogger' brand taste NOTHING like the authentic ones ive been using for mont... Toon meer
I ordered vapes from this company almost a month ago. My shipment looked to be coming in then stopped abruptly. Thy was 3 weeks ago. Now when I track the shipment it says delayed. I have repeatedly ca... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Vaping.com, the customer is at the heart of everything we do. We're proud to offer great prices on an impressive selection of vapes, components, and e-juice from over 150 top brands. Enjoy free shipping on orders over £20! Our genuine commitment to your satisfaction means we're always ready to provide advice and address any concerns. If you have any questions, feel free to reach out to us at support@vaping.com.
Contactgegevens
Verenigd Koninkrijk
- support@vaping.com
- vaping.com
2,0
Slecht
1K reviews
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Excellent customer service!
I don’t normally write reviews but because you have such a wonderful employee who responded to me about my order, I felt compelled to write one.
Taylor is phenomenal. They answered my email interest today and provided me with an in-depth email about my order.
One of the more pleasant interactions I have with any organization with it customer service. Taylor was professional, kind and very thorough. You’re lucky to have them on your team!
Sandra
26 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Sandra,
Thank you very much for your kind words. I have passed over your comments to Taylor. We are pleased to see you are happy with our services. Please direct any future emails to Taylor, who is always on hand to help you.
Vaping.com
Support Team
Fair Prices, Good Service, Moderate Shipping Times
Ordered a mod and two juices for $60 total. Didn't receive a tracking email so I reached out to customer support. They replied the next day with tracking info and were very kind and helpful. I received the package the next day (about 7 business days from the time I ordered). Overall pleasant experience. Will be ordering again.
19 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Haelie,
Thank you for taking the time to review us. We are happy you are enjoying the services we offer. Please let us know if you need further assistance.
Vaping.com
Support Team
I placed an order early to mid…
I placed an order early to mid September and was at work when the ‘deliver it’ company attempted to deliver my order. They attempted twice during the work week and refused to drop it off without a signature while also refusing to let me pick it up or coordinate anything further. The customer service team at vaping.com was great up until that point. They told me a refund would be issued and the request for said refund was placed on September 30th. I was quoted 3-10 business days depending on my bank and when two weeks had passed with no refund I reached back out asking for a status and have been reaching out for the past week with no response. I will be calling my bank to dispute the charge by Friday if not resolved internally. Would not use this company for future orders or recommend them based on my experience.
19 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Eva,
Thank you for getting in contact with us. We are very sorry you could not receive your order, as the package was returned to sender. Unfortunately, all orders require an adult signature, and when no one was available to receive it, it was returned.
I am happy Sam was able to assist you and that you received your refund for the returned items. Again, we apologize for the delay in receiving this. We always help our customers and resolve any issues they experience.
Please contact Sam directly if we can answer any further questions.
Vaping.com
Support Team
i ordered vape juices on the 20th of…
i ordered vape juices on the 20th of september it’s now the 15th of october the last update from the tracking service was on the 27th i’ve yet to hear back from customer service beside the “my supervisor is looking into it”
20 september 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi James,
Thank you so much for your patience while we investigate this situation for you. I wanted to let you know we have issued a full refund for the order as, unfortunately, it appears the carrier has misplaced it in transit. There is still a good chance it will show up, but we do not want you to wait any longer for this to be resolved. Taylor has emailed you directly to confirm the refund details. We are sincerely sorry for this. Please reply to Taylor's email if we can answer any further questions.
Vaping.com
Support Team
Very quick response to order inquiry…
Very quick response to order inquiry from Robin in customer support. Excellent experience with Vaping ,com!
14 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Thank you, Walter, for the review. We're happy to hear your inquiry was handled swiftly. Please reach out again if we can be of further assistance.
Vaping.com
Support Team
I recently ordered a e-cigarette pod…
I recently ordered a e-cigarette pod kit from vaping.com and originally had thought that it was sent to my previous address and not the address I had given with my order because of a conversation I had with my City Post office that told me that my package was delivered to my old address. I went back and forth via email with the company support team and they responded to all of the very rude emails that I had sent, even though my email was not very nice they were very professional and very helpful to reassure me that I would receive the order I placed. I received my package yesterday and it was not only early but it was the same as the order I placed. I couldn't have been happier since it was the first time I had placed a order with the company. Thank You vaping.com.
Kathleen Hall
13 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Kathleen,
Thank you for the review. We are happy to hear you received your order quickly and that you are pleased with the products. Please reach out to Taylor again if you need further assistance.
Vaping.com
Support Team
Shipping delays but excellent customer support
Shipping is a bit challenged but Sam made up for any issues there by providing updates through the process even when I did not follow up. Sam did a tremendous job and is the reason I would consider ordering here again.
1 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Jacob,
Thank you very much for providing your feedback. We are delighted to hear Sam was able to assist you and that excellent customer service was provided. Please reach out to Sam if you need any further assistance.
Vaping.com
Support Team
Shipping is a bit wonky but amazing customer service
Shipping is a bit wonky but Sam my support team correspondent tracked my order, routinely updated me without prompting and was swiftly responsive(within 24 hours of my sending email) which was greatly appreciated. I will buy here again.
7 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Chase,
Thank you for writing the review of your experience with Vaping.com. We are pleased to hear Sam was able to assist you. We are working closely with the carriers to update the tracking information. We look forward to providing a service to you in the future.
Vaping.com
Support Team
Been waiting for my package to be…
Been waiting for my package to be shipped with a tracking number. Soo what's going on
5 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Rudy,
Thank you for getting in touch. We have contacted you directly to ensure any issue is resolved. The order had shipped, but we experienced a temporary glitch with the tracking information. It has now been fixed. Please reply directly to Taylor, who is available to assist.
Vaping.com
Support Team
Antwoord van Vaping.com
Thank you, Peter; we are happy you are enjoying our service. We are always here to help if needed.
Vaping.com
Support Team
Great customer service
1 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Thank you, Brannon; I have passed on your comments to the agent assisting you. Please reach out if you need us in the future.
Vaping.com
Support Team
Fast and very professional
3 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Thank you, Chance; we appreciate your feedback. We are here to assist if you need us.
Vaping.com
Support Team
Disappointing and Unacceptable
Shipping did not happen in the time promised. No tracking number or shipping confirmation was provided. Customer service email took days to reply. And then the wrong item was sent. Frustrating that there is no phone number to call to get it all sorted out quickly. You have to wait weeks at a time to contact them via email.
3 oktober 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Olivia,
We have contacted you directly to ensure any issues with your order are dealt with asap and to understand more about some of the points you have highlighted.
One of our carriers did experience a tracking issue last week, which has now been resolved; we are very sorry for the inconvenience this caused you.
We are a little confused regarding the comment about waiting weeks for a reply. I can see all correspondence with you was replied to in under 13 hours (including at the weekend). The order was shipped on September 26th and delivered on October 3rd, which is well within the period we stated at checkout. You contacted us on September 27th, we replied on the 28th, and again on October 1st, and we responded on October 2nd.
Please reply to our direct email so we can ensure any issue is rectified as quickly as possible. Our agents always assist our customers with whatever problems they are experiencing. We look forward to hearing from you.
Sincerely,
Vaping.com
Support Team
I will not be ordering from them again
I will not be ordering from them again. I’d rather just go into the vape shop and just pay the extra 3 to 4 bucks to have my stuff that day. When they say 15 days your shipment will get to you don’t expect to count weekends or holidays like fedex and ups and usps does. Like why does it take so long???? It makes no sense! Up your game!
Edit to answer the person who wrote below: I have contacted support and you guys have yet to respond! I will be disputing the 175 charge I spent with you guys by Friday if I do not receive my product or get my money back!!!!!
13 september 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Katie,
Please can I ask you to contact us via support@vaping.com so I can look into this for you? Orders can take up to 15 business days to arrive, but most arrive much sooner. I have searched for an order under your name but cannot find one. We will resolve any issues you experience. We look forward to hearing from you.
Sincerely,
Vaping.com
Support Team
Hi Katherine,
Thank you for your email last night. One of our agents has responded to your email to resolve this asap. As previously mentioned, we fix all issues experienced by our customers.
Vaping.com
Support Team
Great products
Great products! Took barely any time to get to me! Love it!
21 september 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Brittney,
Thanks for the review. We are happy you received the products quickly. Please reach out if we can assist in the future.
Vaping.com
Support Team
It took them a month to tell me that my…
It took them a month to tell me that my order was lost in transit then actually had the nerve to ask me how they did (survey) Do not use this company!! You will regret it.
19 augustus 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Jan,
I've sent an email directly to you, to clear up any confusion surrounding your order. Unfortunately, there was a problem with the delivery, so a refund was issued immediately. We contacted you earlier today as soon as the carrier notified us; we are truly sorry for the disappointment caused, but we always resolve any issues experienced by our customers.
I want to explain the survey you received; it was sent automatically after your interaction with our agent. We send this to obtain feedback from our customers; I am genuinely sorry for any frustration this caused you.
Please can you reply directly to my email to ensure you received the refund notification and the explanation of what happened? Once again, we are very sorry for the problem with your delivery.
Sincerely,
Vaping.com
Support Team
First time buyer, 10/10
First time buyer and I gotta say I’m soooo pleased. I would normally go to a store around my way to get my juice and pods and when I tell you the prices are ridiculously higher at the stores compared to here, it was a no brainer to decide to put in an order. Not only do I get a great variation to pick from but the bottle sizes are waay bigger for a great price. Taste, amazing. Will continue shopping here from now on.
20 september 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Ciara,
Thank you for taking the time to write the review. It's very much appreciated. We are always available to answer any questions and look forward to being of service to you in the future.
Vaping.com
Support Team
Overall...happy customer here...
Never got a notification of items shipped, but everything came in within the time frame I was told. I would have preferred to know it had shipped, but not the end of the world. Had one bottle crack open and leaked all over the rest of the items. Again, nothing major, just had to clean it up, and didn't lose much juice.
19 september 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Chris,
Thank you for getting in contact with us. I have asked one of our team to reach out to you directly to investigate why you did not receive any tracking information. We send tracking as soon as the packages leave our warehouse, usually within 24 hours; I am sorry if you did not receive this. We always resolve any issues experienced by our customers, which include breakages in the mail. Please look out for an email so we can ensure this is resolved asap.
Vaping.com
Support Team
Excellent prices and customer service
New shipping service was good. Customer service is easily accessible. Prices are the best around.
20 september 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi,
Thank you so much for the review of our customer service and prices. Please reach out directly if we can ever be of assistance in the future.
Vaping.com
Support Team
Great Customer Service!
I was having an issue with getting items shipped to me. I contacted cs. Sam the agent was excellent in getting back to me and informing me how to bypass the issue I was having. He stayed in touch with me to let me know about order progress. Great service, SAM!
19 september 2022
Review zonder uitnodiging
Antwoord van Vaping.com
Hi Amy,
Thank you for your review. We are delighted Sam was able to help with the tech issue you experienced when placing the order. I have passed on the feedback. Please let Sam know if you have any further questions.
Vaping.com
Support Team
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