VEG Reviews 5

Jaz and I had the best experience we could have hoped for, given the circumstances. Dr. McGee and the entire team were extraordinary. They went above and beyond to support me and my fur daughter during an incredibly frightening and difficult time. Their kindness and professionalism brought comfort when we needed it most.

We are forever grateful for the compassion and dedication every staff member showed us. Anyone who brings their loved ones here is truly blessed to be cared for by such an exceptional and loving group.

We took our dog Kakashi to the emerg vet located at pincrest location on Christmas day, 2025. He cut his paw and it was a severe deep wound. Thankfully, we had a wonderful staff that took care of him and us. They gave us reassurance that everything was going to be ok. The entire staff was very professional and caring. They explained everything and were willing to answer all our questions without any hesitation. We were there for 7 hrs.Jorgie and Dessire were so kind, in a time where we needed the emotional support. They outdid themselves. Dessire was always making sure we were comfortable and assisted with the financial assistance.Dr. Talavera performed the procedure and his recovery was excellent! I call the care team, my Christmas miracle. I cant thank them enough for how they treated my Kakashi and us. Thank you again to our care team: Dr. Talavera, CEC: Dessire and Nurse, Jorgie for their outstanding job!

Good for quick ER visits, but dangerous gaps in critical care and administrative coordination

VEG's open model works well for straightforward emergencies—you can get in fast. I even slept there overnight with my cat while she was in an oxygen chamber. But if your pet needs sustained critical care, the rotating staff creates real problems.
No continuity of care

With constant shift changes, critical information gets missed. I had to keep confirming doctors were actually coordinating with my cat's cardiologist. I kept bringing up details from her records that staff had overlooked. You shouldn't have to project-manage your dying pet's care, but that's what happened.

Again, this model is great for short-term crises, but your pet is not meant to be seen by doctor after doctor. I realize doctors cannot work for 24-hours straight, but having one lead would have been helpful. This is also why I was still actively communicating with her primary vet who knows her and her health.

The most serious failure:
When my cat wasn't responding to treatment, euthanasia was suggested before anyone mentioned transferring her to a specialty hospital—which her primary vet had specifically advised to me. By the time I learned transfer was even possible, she was too oxygen-dependent with too much fluid on her lungs to transport safely. Some places wouldn't accept her because her condition was so rare. I have connections at UPenn, but it was too late.

Would it have made a difference? Maybe not. But I was spending thousands of dollars and deserved to have that option presented upfront, not as an afterthought. Especially since transfer was literally written in her cardiology discharge paperwork as the next step if she was unresponsive to medication (she was).

Administrative chaos
Before treatment, they give you cost estimates with ranges. Fine for quick cases, but for multi-day care there's almost no communication about actual spending or when charges hit. I was there basically every day, even overnight, and I'd already approved estimates and put money down.

Then someone from admin calls me after I'd just spent 24 hours straight at the hospital when I was in bed: "I just wanted to confirm you saw the estimate—I didn't realize we were at this amount." Yes, I approved it. What do you need?

Their lack of record-keeping is not my problem. There's a clear deflection of responsibility among staff. A lot of the doctors don't like being questioned or hearing other ideas. I shouldn't be the one researching specialty hospitals for transfer options. Many of the doctors are just vanilla—cut and dry, no out-of-the-box thinking. If they can't treat it or are out of a list of traditional treatment methods, it seems like euthanasia is their go-to option.
Sometimes I think they're so focused on ego and treating the numbers that they overlook the actual patient. You know your animal. They don't see them day to day.

What actually worked:
The vet techs were incredible. Jake made my cat a custom cardboard hideaway that made a real difference for her comfort. Alexis, Mati, and Danny were compassionate and attentive (to me and my cat). The front desk was hit or miss—Lena was great, others clearly didn't care.

Bottom line: VEG works for in-and-out emergencies. For complex cases needing multi-day care, the lack of continuity is dangerous and they realize too late when a patient is beyond their care capabilities. Celine's death might not have had a different outcome, but transferring her to a specialty hospital was an option I was more than willing to pay for. At times I felt assumptions were made about my decisions, ability, and financial capacity to continue her care. Those aren't calls for them to make.

Advocate hard. Ask explicitly about ALL options including transfers. If I had another pet emergency, I'd go somewhere with specialists on-site.

I had to be my pet's biggest advocate, and it's devastating that I couldn't trust several of the doctors caring for her.

I’m giving this company one star, but they deserve zero stars. I took my little doggie in there because she was lethargic. The incompetent doctors at VEG misdiagnosed her. They pumped her full of opioids and then very incompetently gave her way too much barium. Within 24 hours she was dead.

They are a fast growing corporate vet company that hires anybody (even incompetent, poorly trained people) just so they have enough doctors to stay open 24/7.

Stay away from this company. I would have sued them but that would not have brought my dog back.

They seen my dog right away.They did all the test he needed and were very affordable.They worried about the health of my dog not about money. They were all very caring and nice. I recommend this place over all the emergency veternarians that I have been to in the past.They took my calls to help address any concerns and even told me to come back in so they could recheck my pet. Very satisfied. Great place! Great staff! Affordable!