Quality of the tumbler. The outer part is superb but the inside is not. Materials of the inside shred every time you close/open the cover and it might be hazardous if in will be intake continously. Th... Toon meer
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Lees wat reviewers zeggen
Loved the communication! I was informed every step of the way. Wish other companies/services were up to your standards. The reason I didn’t give you a 5-star rating was because of the quality of the s... Toon meer
Bedrijf heeft geantwoord
I'll start with the good. When placing the order, I made a mistake in the delivery address, but it was quickly corrected by contacting support. Unfortunately, that's where the advantages end. T... Toon meer
Bedrijf heeft geantwoord
I received my tumbler in a timely manner and in great condition. It looks amazing and thr options on the website are varied to make it more personal. Highly recommend amd would buy from them again.
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Velaris The City of Starlight. A place with everything a Fantasy lover needs
Contactgegevens
1205 Greenwood Dr, 95350, Modesto, Verenigde Staten
- contact@velariscity.com
- velariscity.com
3,3
Gemiddeld
34 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Quality of the tumbler
Quality of the tumbler. The outer part is superb but the inside is not. Materials of the inside shred every time you close/open the cover and it might be hazardous if in will be intake continously. The inside part of the cover has visible scratches as it collided on the tumbler
17 april 2026
The time of shipping was awful
The time of shipping was awful. The overall quality of the cup feels cheap and the lid does not feel secure. It also locks right where the handle is.
23 februari 2026
Antwoord van VelarisCity
First of all, we would like to let you know that we have not received any email from you regarding an issue with your cup or a request for assistance
We are reaching out now to confirm the situation with your order and to better understand the problem you are experiencing. Please reply to us with more details so we can handle this matter for you as soon as possible.
Terrible company customer service is a…
Terrible company customer service is a joke the lid to the cup i ordered came broken and refuse to answer my emails
23 februari 2026
Antwoord van VelarisCity
Hello, we have already responded to your previous emails requesting a picture of the broken cup lid, but you did not send it.
We have now contacted you again to confirm the issue. Once confirmed, we will process the request and send you a replacement cup lid.
I placed a order
I placed a order. Never got a confirmation or the item. They took my money. They won't answer my questions. Id like a refund
8 december 2025
Review zonder uitnodiging
Antwoord van VelarisCity
Hello, I couldn't find your order or the message you sent us.
Please send your order number so we can check again.
It was a gift for my granddaughter and…
It was a gift for my granddaughter and she loved it
27 december 2025
Ordered a month ago and still haven’t…
Ordered a month ago and still haven’t received the product. They’re quick to reply but slow to take action.
26 december 2025
Replacement on the way
The company remade the cup. I am hopeful it will be the one I ordered. Customer service has been great.
2 december 2025
Antwoord van VelarisCity
Hmm, I've resent it. I've been working too much lately, and my child keeps waking up in the middle of the night, so my eyes are aching.
Hopefully the new one is exactly what you wanted and there are no more errors. Thank you for your understanding.
I love the way the cup looks
I love the way the cup looks, I ordered 2. The one I ordered as a gift is perfect! Liquid stays cold and it insulates very well. That one was a black tumbler. Mine was a colored cup and it doesn't insulate at all. Nothing stays cold which is the reason for the ratings I wish it was more insulated and not just really pretty
28 november 2025
Antwoord van VelarisCity
Is the lid loose? If it is, just message me and I'll exchange it for another one. This tumbler is made of the same type of stainless steel with multiple layers.
Product showed up on time as advertised.
2 november 2025
Quality of the product was amazing
Quality of the product was amazing! Girlfriend loved it and we will definitely be buying from this store again!
8 november 2025
The hoodies i ordered were awesome
The hoodies i ordered were awesome. They were delivered in a timely manner. I will definitely order from here again
29 oktober 2025
Unfortunately, things didn't go perfectly this time
I'll start with the good. When placing the order, I made a mistake in the delivery address, but it was quickly corrected by contacting support.
Unfortunately, that's where the advantages end.
The order was processed with a huge delay (24 days before delivery starts) and only after several additinal requests to support.
And after receiving it, it turned out that the size was wrong... I ordered sizes S and L, but received 2 with sizes S... Very upset.
UPDATE:
The store offered to exchange the sweatshirt for the correct size, which is a professional step on their part. Unfortunately, the item had already been forwarded to another country, making the exchange impossible. The rating in my review has been improved to reflect their effort to resolve the issue.
28 oktober 2025
Antwoord van VelarisCity
That's what I said, but the reason it takes so long to process orders is because there are so many of them. And you know what? I was holding my baby in one arm while designing that custom embroidered shirt for you with the other!
Loved the communication but quality disappointing
Loved the communication! I was informed every step of the way. Wish other companies/services were up to your standards. The reason I didn’t give you a 5-star rating was because of the quality of the sweater. The sweater seemed like it was a medium/large instead of a 2XL. I also didn’t like the color combo. The sweater was a pretty marroon but the color of the thread was a canary yellow. I was bummed!
20 oktober 2025
Antwoord van VelarisCity
Hi, thank you for your understanding. We have clearly listed the size specifications in the product description on our website. Regarding the shirt color, we are unable to make changes without a specific request from you, as we want to ensure that every customer receives exactly what they expect.
Very happy with my purchase
Very happy with my purchase! Looks great and exactly as expected
13 oktober 2025
Great communication and resolve
Great communication and resolve, got the wrong item in my order and they emailed me back the next morning saying the right item would be shipped out and it was here within the week!
3 oktober 2025
Antwoord van VelarisCity
Thank you so much
Poor service
I ordered my items on the 28th September and they have still not arrived so for very poor service
6 oktober 2025
Antwoord van VelarisCity
hi we have described on our website that this is handmade so it takes about 3-5 days to produce and check quality. Then about 15-20 days for international shipping. Your order is currently within that timeframe. We have emailed you the tracking number for you to check once it has been handed over to the carrier, your order is currently on its way and you should receive your package soon
Still not arrived
I order as a gift on September and it still has not arrived (it’s October 12) currently. Super disappointed with the time it has taken. Will probably not be getting anything from here anymore.
6 oktober 2025
Antwoord van VelarisCity
Hi, as described on our website, since this is a handmade product, it takes about 3-5 days to produce and check the quality. Then it takes about 15-20 days for international shipping. You placed your order on September 25th and it is still within the time we described. We sent the tracking code to your email when the order was handed over to the carrier, and your order is currently on its way. You can check it.
Antwoord van VelarisCity
Thank you so much
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