Vela Survey Reviews 

It's our second time engaging the superb service of Smart Home Surveys. This company retains very capable and highly professional surveyors to serve their customers.

We are so pleased to have the opportunity to work with Joe this time who has done a highly detailed and thorough survey for us. Not only his attention to detail was so impressive, but also Joe showed tremendous patience in answering many of our follow-up questions.

Thanks to Joe and Adam once again for your quality service and we are 200% satisfied.

Look no further for a surveyor! Really impressed with the customer service, responsiveness and professionalism of Adam and Joe, our surveyor. They talked us through the process, wrote an excellent, detailed report and spent the time after to talk it through with us afterwards. Very highly recommended!

Documentation was clear and turnaround was speedy but most important of all to me was the human touch -- every communication we've had with Smart Home Surveys has been brilliant, clear, and kind. Having one place fall through and going through the buying process all over again isn't an experience I'd recommend to everyone, but Joe made this part as painless as possible. Ideally we won't have to come back soon for attempt #3 but if we do we'll use SHS again without hesitation.

I spoke with Adam who was very helpful and quick to respond to an email I sent, he then very quickly helped to set up a meeting for someone called Alex to come over to help with a survey and give advice on a section 20 notice I received. Both team members were who friendly and approachable and I will definitely be back in touch in the future.

Alex was very professional, quick and efficient in dealing with my query. He clarified all concerns and I will no doubt use his services again,

The team and Alex in particular were really helpful in making certain they were able to attend in good time and in making the resulting survey easy for me to understand. Would highly recommend.

Great experience working with Smart Home Surveys. Professional and timely. A special thank you to the surveyor Joe Aldus who provided follow-up explanation and advice. Overall, highly recommended.

I cannot recommend this Surveyors enough, they were so quick, professional and efficient at dealing with my enquires and after I got the report I had some questions and Joe assisted me so well on this. There are no words that can describe well enough this amazing company. Thank you so much Joe & Adam

We had a great experience with Smart Home Surveys. The communication in setting up the survey was prompt and clear. We received a detailed report which was easy to read (and we thought that the small extra fee for including photos was worth it). The follow up was great - a thorough call with Joe who was able to explain some points in more detail and offer tailored, practical advice on next steps. It felt like genuine recommendations based on the particularities of the house, rather than a standard script of identikit warnings and caveats.

I did two surveys via Smart Home Surveys and am delighted with the experience. They were great in communication and arranging everything was really easy - sadly my first survey resulted in a no-buy but that's not their fault.

At this point I want to especially mention Joe Allen-Aldus who did both surveys for me. They were thorough, the photos were very helpful and I appreciated the time he took to walk me through the findings and explain everything. As a first-time buyer it was very helpful to not just read the report but have it explained and get a bit of an assessment what the key-issues were.

If I have to do a survey again, I'd definitely come back and am referring all my friends.

Excellent, very fast service, really helpful follow up call and advice/recommendations. Thank you! Would definitely use again for my next house purchase.

Really happy with the experience of Smart Home Surveys - the report was thorough and detailed. They were a pleasure to deal with, and very efficient!

They were very efficient and really easy to deal with. Extremely professional, on time and will 100% use them for any future surveys.

10/10 service. We had a RICS valuation on our shared ownership flat and it was 100% worth the price. We'll save money down the line and Joe was friendly, knowledgeable and just a great guy when he came round. Adam in the office was v helpful too.

Thanks guys, will be recommending you in future

Very efficient, very professional and very very helpful.

Because I have a dissabled daughter, they actually went way overboard, great service and I am very thankful. Thanks Adam

HJ

Very efficient and professional service. Took lots of photos of features of the property which were really helpful. Reasonable price and would recommend.

Very thorough report, with helpful points flagged. Joe was also very helpful in a follow-up call - giving me as much time as I needed to ask questions and clarify points. Joe also followed up on another couple of points via email.

Helpful and very supportive in otherwise stressful flat buying process(!).

Fantastic service from start to finish. We had a homebuyers survey done which was thorough and identified issues that potentially saved us thousands of pounds. Adam and our surveyor Alex were very helpful. Alex talked us through the report, and even followed up on some particular areas. We can highly recommend.

A very quick turnaround and in depth survey gave us the confidence we needed to proceed with our purchase. Would recommend.

Smart Home Surveys were really amazing. The survey was thorough, helpful and very insightful and the extras of the colored photos and 3D virtual tour were fantastic. The main differentiator was their outstanding customer service. Not only were they very responsive and timely, but I felt like I had a trusted advisor to ask questions. As a first time home buyer, this was key for me and why I would recommend Smart Home Surveys to friends and family. Hopefully I won't need to be buying another home any time soon, but if I do, I will be using Smart Home Surveys as my surveyors.