Beware the return policy and terrible customer service!
Beware their return policy and bad customer service… after multiple emails, and no where on my invoice did any item say final sale or exchange only like they claim. They refuse to return the 2 items that didn’t work. This is my third order from them and will be my last because of this issue and their unwillingness to work with me. Any company who doesn’t disclose this on the actual order invoice, I can’t trust. Furthermore, when buying something online you need to have the option to be able to return it if the color or the fit is wrong, which was the case in the 2 items I wanted to return. It doesn’t seem their customers satisfaction means much to them. Now I’m stuck with a shirt which is a terrible color on me and super unflattering, and a store credit for hopefully something that they’ll let me return again if it doesn’t work. I wanted to keep half of my order, but not after they wouldn’t even work with me. There are better options out there…
They will likely respond to this and say I’m so sorry we have a strict return policy (like they did on my email). Seriously, just save the canned responses, I’m so sick of these online clothing brands with great marketing and terrible service. But again, final sale and exchange only were not listed on my invoice where it should have been. Instead of a keeping a repeat customer and somebody who wanted to keep half her order and was fine with the exchange only…because of the final sale issue and their unwillingness to work with me at all, I canceled it all and won’t be back.
Can't seem to attach an actual photo here, will copy/ paste my invoice below... no where does it say final sale or exchange only...
Order summary
Mable Black Top × 1
M / Black
WELCOME15 (-$10.20)
$68.00
$57.80
Kenna Dusty Rose Top × 1
S / Dusty Rose
WELCOME15 (-$6.59)
$43.99
$37.40
Riley Optic White Shirt × 1
S / White
WELCOME15 (-$14.70)
$98.00
$83.30
Edison Optic White Shirt × 1
S / Optic White
WELCOME15 (-$9.89)
$65.99
$56.10
Subtotal
$234.60
Shipping
$0.00
Taxes
$22.87
Total
$257.47 USD