Venstar Exchange Reviews 35

Very professional. And fast. I've used their services every now and again for US -> EU fund transfer (and conversion) and they deliver every time. Sad that my contact there left, but the new one is great too. Will work with them again whenever I need to conduct a new transaction.

Friendly, easy, uncomplicated. This is not the first transaction with Venstar Exchange, and all of them have gone really well. Customer service is very knowledgeable - when our beneficiary changed their banking details to"new account which needs to be further credited to an account at another bank" Axel from VE knew exactly how and what to do and the transaction was completed smoothly. We usually send payments for a few invoices lumped together, and none of our suppliers has not received a payment on time. When transacting with them, I always feel well taken care of. Communication is sufficient and clear, instructions about transfers are easy to follow. Definitely recommend them.

Venstar (Axel and Andre) were very successful in helping me transfer funds from Berlin to the US. In every step of the way, the service was polite, friendly, personal, expert and transparent. It's hard for me to exaggerate how excellent the service was.

Venstar invites residents of various countries to register.
However, they require certified copies of identification documents, and these are difficult and/or expensive to get outside the US. (In the US, I would go to my bank and get it for free and quickly.)
Just wasted time spent on applying.
Added after Venstar response:
Venstar did not understand my complaint.
I did not complain for Venstar following the laws.
Rather, I complained for having to go thru the application process in vain. (I checked the first page of the application and it did not indicate anything about certification.)
Also, Venstar claimed that I complained that I find this requirement tedious; rather, I found it impractical for me to achieve.
Venstar explained:
"Certification of documents is only required for documents originating from those countries where we are currently not able to electronically verify identities...
Countries and regions where certification is not required are: ... United States."
Venstar required certification of my US passport and of the statement from my US bank, contrary to this explanation.
Venstar indicated: "This requirement and the exempt countries are clearly stated in our registration form which you submitted."
I reviewed the registration form I received from Venstar, which requested the documents, and it did not mention anything about the certification.
I find that Venstar's response can only cause me to downgrade my review, rather than upgrade as they requested.

Swift, efficient in time, and clear and precise as to the means and steps required. Excellent customer support.

I transferred money from the US, the transaction was flawless and as quick as is reasonable. I have used Venstar many times and always found them a pleasure to deal with

I have been working with Venstar for several years now. My account representative, Andre Noce, has provided exceptional service the entire time. It has been great to have the continuity of working with one person. Andre is always extremely responsive and exceptionally helpful.

Both my daughter and I were in touch with you about the transfer of funds. We were truly delighted and grateful for your rapid responses, clear instructions, your thorough due diligence, and safe transfer of the fund to our account.
Thank you and hope we will work with you again. Warm regards, Gowher

Super easy and fast service, rates are pretty good, I recommend

Excellent customer service and communication. Andre Noce is very helpful and patient; and Axel Sturmann at Customer Service is always there to help when Andre being on the east coast is not available.

I have been using Venstar for 5 years. Their prices are competitive and their service is great. We have had the same customer service rep and he is always helpful and patient. We have never had a problem. The trades are always executed promptly.I recommend them.

Venstar has handled all of my transactions with great care and expertise. I recommend their services.

Very nice people to work with. Expedient Service.

I've used Venstar for several years and their service has always been excelle

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Excellent service, great rates, very quick and supportive throughout the entire process! Would recommend

Professionalism & efficiency. Top notch.
A pleasure doing business with Noce.

Had a great experience using Venstar-Exchange for money transfer. The process was streamlined and instructions were spot on.
Special mention to Andre & John for being responsive and helping through the process.
Will definitely choose them for future transfers.