Good : - easy booking - easy payment - email recap new bookings - email 24h hours prior to each lesson, as reminder VERY DISSATISFYING : - No REFUND any more of cancelled lessons, even far... Toon meer
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Lees wat reviewers zeggen
It’s the tutors they use! Take my French tutor Nicolas Jean. I have been having French conversation classes with him for a number of years now. He has a really good sense of humour, corrects my error... Toon meer
I learned about Verbal Planet through two of my friends who wanted to learn Arabic. It is an excellent program, easy to access, practical, and helpful. I thoroughly enjoy my classes with my Italian te... Toon meer
Bedrijf heeft geantwoord
My teacher is kind and personable. She is always there on time. She is encouraging and although we use a workbook, she goes off script to help me understand things I struggle with and she helps me p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Taalcursusaanbieder
- ook in
- Frans taleninstituut
- Taalopleiding Chinees
- Taalopleiding Duits
- Taalopleiding Engels
- Taleninstituut
Informatie afkomstig van verschillende externe bronnen
Learn to speak a foreign language; online language courses and language training. Live one to one lessons and classes with a personal language tutor on Skype. Learn French, Spanish, Italian, German, Chinese and more with Verbalplanet.com. Take a free trial lesson today!
Contactgegevens
Verenigde Staten
- verbalplanet.com
4,5
Uitstekend
684 reviews
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Antwoord van Verbalplanet
Thank you for your feedback. It's great to hear that you are happy with our service and your language teacher.
Kind regards
The Verbalplanet Team.
inconvenient pay system
I have been using this site for a long time. However, it is very inconvenient to have to authenticate every time I make a payment from a certain moment. If you don't go back to the old payment system, I think I'll use another site someday.
9 juli 2022
Antwoord van Verbalplanet
Thank you for your feedback.
We'd like to help make the checkout experience as smooth as possible for you. On the checkout page you will have the option to save your preferred payment method, for example PayPal or a Debit Card. This will make the checkout processs quicker.
Please note that as more online payments are required to pass through 3D Secure 2 checks, you will find that wherever you shop online there may be occassional additional security measures to help prevent fraud.
If you are having any other issues when completing checkout please do get in touch through your account.
Kind regards
The Verbalplanet Team.
Verbalplanet is an easy platform to get…
Verbalplanet is an easy platform to get in touch of a good teacher. No problems, no explanations.
7 juli 2022
Antwoord van Verbalplanet
Thank you for your feedback. It's great to hear that you are happy with our service and your language teacher.
Kind regards
The Verbalplanet Team.
I love my sessions with Eleonore
I love my sessions with Eleonore. They are perfect for my needs, especially as I work on oral French for the workplace. Eleonore is very knowledgeable and flexible. She makes it easy to stick with the lessons!
5 juli 2022
Antwoord van Verbalplanet
Hi and thank you for your feedback.
It's great to hear that you are enjoying your classes and have found your online language tutor with us.
Kind regards
The Verbalplanet Team.
Really impressed.
Really impressed.
Both my children are enjoying their classes with Mona and picking up the arabic.
Definitely Recommend.
3 juli 2022
Antwoord van Verbalplanet
Thank you for your feedback. It's great to hear that you are happy with our service and your language teacher.
Kind regards
The Verbalplanet Team.
Native speakers!
It’s so important to practice with a native speaker. Verbal Planet is an easy and affordable way to be matched with a tutor. Shout out to Aurélie Simon-Chautemps, whose lessons are terrific and whose humor I can’t do without.
30 juni 2022
Antwoord van Verbalplanet
Hi and thank you for your feedback.
It's great to hear that you are enjoying your classes and have found your online language tutor with us.
Kind regards
The Verbalplanet Team.
I’ve been a member with verbalplanet…
I’ve been a member with verbalplanet for over a year now. I’m exceptionally happy with my French tutor and constantly see my progress. The platform is very easy to navigate, with plenty of reminders and support available. I’ve never had any issues with them and HIGHLY recommend the French tutor Jean-Pierre!
29 juni 2022
Antwoord van Verbalplanet
Thank you for your feedback. It's great to hear that you are happy with our service and your language teacher.
Kind regards
The Verbalplanet Team.
I’ve been waiting for 30 euros for 3 months
I’ve been teaching on this website for a while. They pay teachers through paypal but paypal isn’t available in my country. Before they used to send the money via western union and there was no problem. Since the time they stopped using western union i’ve always had problem to receive my money. Now i requested my money which was only 30 euros they didn’t send it for almost 3 months. They said they sent it with Wise but i use it for some years and never had a single problem. I will take -hopefully- my money and close my account there. That’s the respect they give to their teachers.
27 juni 2022
Review zonder uitnodiging
Antwoord van Verbalplanet
Thank you for your feedback.
Our support team has reached out to you on several occassions regarding this issue to explain that you will need to contact Wise directly as the payment was completed successfully from our side.
Payment was issued to you and transferred to your nominated bank account using the details you provided to us. Our support team has also provided you with a copy of the transfer confirming the transfer and the associated reference number.
As the transfer has completed you will need to contact Wise directly on this issue as the problem is not under our control. Please contact Wise using the transaction reference number which we have provided to you.
Kind regards
The Verbalplanet Team.
I took a chance and I’m glad I did.
After 9 months with another company that was disappointing, I found Verbal Planet and took a chance with a free lesson. I am so glad I did. Excellent professional service with no hassle. Quick and efficient when rescheduling meeting times if needed. Just enough gentle reminders to aid the clients. And professor choices are impressive!
6 juni 2022
Antwoord van Verbalplanet
Thank you for your feedback. It's great to hear that you are happy with our service and your language teacher.
Kind regards
The Verbalplanet Team.
Antwoord van Verbalplanet
Hi and thank you for your feedback.
It's great to hear that you are enjoying your classes and have found your online language tutor with us.
Kind regards
The Verbalplanet Team.
Antwoord van Verbalplanet
Thank you for your feedback. It's great to hear that you are happy with our service and your language teacher.
Kind regards
The Verbalplanet Team.
Very good training to improve English…
Very good training to improve English language in few times!
28 april 2022
Antwoord van Verbalplanet
Hi and thank you for your feedback.
It's great to hear that you are enjoying your classes and have found your online language tutor with us.
Kind regards
The Verbalplanet Team.
Excellent in all ways
Excellent. The combination of excellent teacher and the online tools they use that help grammar and vocabulary has truly amazed me.
24 april 2022
Antwoord van Verbalplanet
Hi and thank you for your feedback.
It's great to hear that you are enjoying your classes and have found your online language tutor with us.
Kind regards
The Verbalplanet Team.
User-friendly platform, always find what I'm looking for
I have been using VerbalPlanet for many years now. I find it to be a user-friendly service that takes into account not only the tutor preferences but also your time zone. The rescheduling and cancellation policies are clear and just. I always recommend the service to everyone looking to improve their knowledge of foreign languages.
22 april 2022
Antwoord van Verbalplanet
Thank you for your feedback. It's great to hear that you are happy with our service and your language teacher.
Kind regards
The Verbalplanet Team.
Problems with payments
I recently had some trouble with payments on verbalplanet. Thanks to the kind and helpful staff, I was able to sort things out.
20 april 2022
Review zonder uitnodiging
Antwoord van Verbalplanet
Hi James and thank you for your feedback
From your comments it looks like something has clearly gone wrong so please be assured that we will look into this immediately and resolve the situation for you.
Kind regards
The Verbalplanet Team.
Smooth experience so far
Smooth experience so far. I had good luck with teachers. Can't speak to how the company would handle negative experiences or conflict. Will continue using.
10 april 2022
Antwoord van Verbalplanet
Hi and thank you for your feedback.
We're glad to hear that you are enjoying learning a new language online with us.
If there is anything you feel we can improve on, please do get in touch
Kind regards
The Verbalplanet Team.
Payment takes too long
Overall the company is not terrible if you are a teacher and if you have an issue with a student not paying (when they pay directly to you) they take care of the situation and you will usually get the situation solved.
My main issue is when students pay through the website (majority of them do) because the payment takes forever to arrive. I feel like it's getting worst besides getting better. I had to wait three weeks to get the payment of only two lessons which was about 35$. Imagine you use this a primary income, you would have to stop eating and everything for two or three weeks until you get paid. You should definitely use it as a additional extra income and don't count on that money.
I have requested about 4 payments of different lessons and none of them arrive. I just got one after waiting for almost three weeks. This situation is a little frustrating as you have already taught the lesson and even the same student books more lesson and while you are on your fourth lesson with them, you haven't even received the payment of the first lesson.
I would understand this if you had a fixed payment every month as you do when you teach at a school, but we are talking about one to one lesson. Most of the websites pay you instantly or put everything on hold for one week; more than that seems outrageous. You don't cook a big dinner for an event and get paid three weeks after.
I think they need to fix that issue and even hire more people or figure out something regarding the payment situation. COVID can't be an excuse forever to delay things.
Other than that big issue, it is a good company.
5 april 2022
Review zonder uitnodiging
Antwoord van Verbalplanet
Hello Gabriela and thank you for your review. We're sorry to hear you are not happy with the payment processing system but want to ensure that there is no misunderstanding regarding how the system works.
Our terms and conditions are that following a request for payment by a tutor of their credit balance, payment will be issued to them within 30 working days. Normally payments are processed well within this time and completed within approximately 7 working days. Please be aware that this time frame only begins after the payment has been requested by a tutor and not after a lesson has been completed.
Students are given a period of 24 hours grace to report any problems with a class but following this cooling off period you are free to request payment at any time.
We hope this helps and please do get in touch through your account if you have any questions.
Kind regards
The Verbalplanet Team.
The website is very easy to use
The website is very easy to use. Good way to learn new language
31 maart 2022
Review zonder uitnodiging
Antwoord van Verbalplanet
Hi and thank you for your feedback.
It's great to hear that you are enjoying your classes and have found your online language tutor with us.
Kind regards
The Verbalplanet Team.
Ottimo insegnante in grado di mettere a…
Ottimo insegnante in grado di mettere a proprio agio e tirare fuori il meglio da tutti
20 maart 2022
Antwoord van Verbalplanet
Hi and thank you for your feedback.
We're glad to hear that you are enjoying learning a new language online with us.
If there is anything you feel we can improve on, please do get in touch
Kind regards
The Verbalplanet Team.
Susan is a great teacher
Susan is a great teacher, well prepared for every lesson. Easily she makes fun of learning English ⭐👏🏻
19 maart 2022
Antwoord van Verbalplanet
Thank you for your feedback. It's great to hear that you are happy with our service and your language teacher.
Kind regards
The Verbalplanet Team.
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