Vernal Reviews 109

This is a long review, think very carefully before purchasing from Vernal UK. I have informed them that I will leave a poor review and I would not recommend them to anyone.

I purchased an executive desk, 3 large storage cabinets and a filing cabinet along with a desk shelf and under desk organiser at the cost of a small fortune.

DELIVERY - this was shocking and do not underestimate how bad this was. I got 17 packages, delivered by 4 couriers over 4 days!!!! The dates and times when your packages arriv changes all the time, one day I think 11 should have arrived but only 3 came. You are expected to be in the house from 7am to 7pm. They do provide you with a link to a tracking site which is completely inaccurate, so then you have to copy 17 individual tracking numbers, go to 4 different sites and check them manually. What an absolute debacle and who can stay at home for 4 days at 14 hours per day??

QUALITY - The standing desk is good quality for sure, well made, easy to put together and I like it. The operation is super quiet and the desk is massive, no problems at all with the desk - cannot fault.

The storage cabinets on the other hand are very poor quality indeed. They are like Ikea units, except the quality is not as good and they are triple the price. I got 3 cabinets costing nearly £900 with a variety of problems such as physical damage, poor workmanship, bad manufacture and faulty rails. I have Ikea wardrobes that are finished to a very high standard, these Vernal cabinets are nowhere near that standard. I challenge Vernal to check and I will show you pictures of Ikea wardrobes, then pictures of the Vernal cabinets and you will not be happy!! Oh and the drawer rails are cheap and budget, and considering each unit has a massive drawer they are undersized with very limited adjust for fit and finish.

Something to mention is putting the desk together was pretty quick, again, I cannot find fault with the desk. The storage units are hours each, there are so many parts and when it's finished there are these ugly silver connectors everywhere that just look shocking. There is nothing premium about them in anyway.

CUSTOMER SERVICE - this ranged from great to useless. I complained about the delivery and one person told me to go to work and leave the packages outside. Apart from theft, I said you want me to leave wooden products in cardboard boxes outside in the UK rain? They quickly retracted that comment.

Another customer service rep told me to contact one of the four delivery companies and ask them to delivery everything together. There is no option for that, they also retracted that comment.

In a nutshell, the executive desk is great, looks awesome and easy to put together, however the delivery is just ridiculous. The storage units are terrible quality, cheap and not up to Ikea standards and the worst purchase I have made in the last 20 years - I feel like an idiot.

Oh, and the shelf I got for the desk was terrible quality so customer service are sending a new one along with new rails for the faulty ones I received.

I ordered a standing desk and a storage cabinet from Vernal. The desk is great. Very happy with it.
The quality of the cabinet is poor. It's sub Ikea standard, which was not at all what I expected from this brand.

When I contacted them to disucss returning it under the 30 day return promise on their website they refused and said that it is normal for the main draw to sag and the entire item to lean on said draw when opened. Opening the draw with just modest contents in it literally tips the cabinet over, though I was told this is by design. There are notices not to even place a TV or similar items on top of the cabinet, which sums up the quality of what I was expecting to be a robust office product.
They issued a £45 refund.

I unfortunately did have an issue with my desk - after setting it up, one of the legs wasn't working properly which was a little bit frustrating. However, I have to say that Vernals customer service through Michael John was absolutely exceptional - very quick issue of a replacement, extremely responsive, very considerate and willing to make it right. Because of him even despite the issue I wouldn't hesitate to order from vernal again.

Sent you an email and you have not replied as there is a fault on first day of using it error 26 and 25 can you please reply

The desk came all on time, mine did have a crack which I had informed customer support. After sending pics, a replacement came to my door within days. The support is top notch, matching the exceptional quality of the desk. Would recommend to anyone wanting a standing desk

Prompt delivery, clear instructions, great product

Good stuff from Vernal

Easy to order. My standing desk is exquisite! Instructions are clear and easy to follow and the furniture is of very high quality! Would definitely recommend!

This purchase has been a roller coaster.

The product is great, well made and it is what it says in the description.

I ordered the "L-shaped executive desk", the desk riser, and the drawer unit. The purchase was easy, but the delivery was where the problem came.

I contacted customer service UK, and all I can say is that the team have been great, they have supported me through the issue, and they have gone out of their way to sort the issue out! To the point of exceeding my satisfaction, I can only praise the team that looked after this case. If you have an issue, IT WILL BE SORTED trust these guys they will sort it for you.

Just purchased the white+oak L-shaped adjustable-height desk from Vernal and put it together today. I did it myself (it's doable alone) and it took me about a cautious 2 hours. I upturned the 2 completed sections and slotted them together, then did the final 8 screws from underneath the desk. Looks lovely, excellent quality. It came in 2 separate boxes delivered within 2 weeks. It may have come quicker if it wasn't December, who knows, but I wasn't in a mad rush.
I would definitely recommend both the desk and Vernal who were quick to respond to a question I asked them about delivery by email. Thank you.

The table is great quality and very solid. After some logistical issues with delivery, the Vernal Customer Services team resolved everything promptly and professionally, leaving me with a positive experience. Very rare these days to see companies that go out of their way to leave the customer happy.

Very good and attentive customer service

The desk is great. Really solid and smooth action. Straightforward to build with clear instructions.

The delivery was awful...left the items outside.
Some screws were missing and the filing cabinet was damaged.

Beautiful desk, very well made - packed incredibly well, which is good because the courier did knock the boxes about in transit.

Everything is very well made, heavy and sturdy - I'm really impressed with the quality.

Customer service has been very positive as well, Aj, in particular was great.

Had some major delivery issues with the courier (DHL), but the guys at Vernal did their best to help.

The table did not reach yet. One of the parcel is struck. The team at Vernal is not acting on it. Totally frustrated.

Excellent communication, tracking information and very happy with the height adjustable standing desk. So pleased with it we ordered another one.

The V-Series Desk Shelf is horribly designed - 60 bucks for a shelf with a defective drawer design. When you try to open the drawer, it falls out and spills everything inside. There is no stop mechanism to keep the drawer from falling out.

There are plenty of reviews about this issue but when I reached out to complain they just asked for a video of the problem. Come on...you know this is an issue with the product as you have had quite a few recent reviews about it. The product is too expensive for me to have to worry about workaround solutions - that is something I would have expected more from a cheap Amazon knock-off.

I will be returning the product to buy the one from Flexispot instead - their drawer design is much more stable.