Vertu Motors - BMW Exeter Reviews 

359
TrustScore 5 uit 5

4,9

Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB


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Beoordeeld met 5 van de 5 sterren

The sales executive was very welcoming, helpful and thorough. He gave us the choice of additional options without any pressure to accept them. During the test drive he explained the reason for the s m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Everyone, especially Celi, at Vertu Honda Exeter was very polite, friendly and helpful and made sure we understood everything involved in the purchase of our new car. We were kept well informed of pro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was in contact with Sean at BMW Exeter who gave me expert advice and guidance when I came in looking for an M4. I bought the car and the service was fantastic from start to finish. Couldn’t have ask... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autodealer
  2. Automaterialenwinkel
  3. Autoreparatie en -onderhoud
  4. Motorvoertuighandelaar
  5. Verkoper van tweedehands auto's

Over Vertu Motors - BMW Exeter

Geschreven door het bedrijf

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contactgegevens

  • Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, Verenigd Koninkrijk

  • 0330 012 2325

4,9

Uitstekend

TrustScore 5 uit 5

359 reviews

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4,9

Alle reviews

(359)

12.745 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Hyundai Exeter, cannot recommend high enough

Andy Hallums made my Hyundai part exchange quick, simple and easy. Very efficient and friendly service. Andy made sure my new car was in excellent condition, took me through the controls, set up the Hyundai app for me, I cannot recommend Hyundai Exeter or Andy high enough. It felt a very personal experience.

23 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Good afternoon Phil. Thankyou for your taking the time to leave a review regarding our Hyundai Exeter dealership. You have left this against BMW Exeter. We would kindly request that you leave it for the Hyundai dealership so that Andy in their sales team can receive the recognition and praise. Kind regards, Dean

Beoordeeld met 4 van de 5 sterren

My sales rep Eliot went above and…

My sales rep Eliot went above and beyond in helping the deal but I did find the turmoil of the paperwork jungle less than amusing

24 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Thank you for sharing your feedback. We're delighted to hear that Eliot went above and beyond to support you throughout the deal — his dedication to customer care really does shine through.
We’re sorry to hear that the paperwork side of things felt overwhelming. We know it can sometimes be a bit of a jungle, and we appreciate your patience while working through it. Your comments will certainly help us continue improving the experience for our customers.
Thank you again for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service

23 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Great customer service Thank you for your review. We're pleased to hear you received great customer service, and we appreciate you taking the time to share your experience with us.
Kind regards,
Matthew

Beoordeeld met 5 van de 5 sterren

Excellent Sales Service From Exeter Vertu

The Sales person at Exeter, from our first visit in Jan 26, was very helpful, knowledgeable, professional and friendly. We were not necessarily going to purchase a Landrover and had other makes in mind.
Kai instantly understood our requirements and directed us to models which were compatible and took us for 2 test drives. His knowledge of the vehicles and understanding of our requirements were the deciding factor in going on to purchasing not 1 but 2 Land rovers!
In Kai's absence we were very well looked after by other members of the Sales team in Exeter who were all very helpful and professional.
Exeter is not our closest Landrover dealer, but we had the best possible advice and help from them and I would recommend anyone considering a Landrover to make the visit to Exeter. The extra miles were worth the excellent service we have received.

12 januari 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Thank you for taking the time to share such positive feedback. I’m delighted to hear that your experience with the team in Exeter was so supportive from your very first visit. It’s wonderful to know that Kai’s knowledge, professionalism, and understanding of your requirements played such a key role in helping you choose not just one, but two Land Rovers.
It’s also great to hear that other members of the team looked after you so well in Kai’s absence. Your comments about travelling the extra distance for the level of service you received mean a great deal, and we truly appreciate your recommendation.
Kind regards,
Matthew

Beoordeeld met 5 van de 5 sterren

Very helpful from start to finish…

Very helpful from start to finish especially Lucy she made it very easy

20 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Thank you for your lovely feedback. I’m so pleased to hear everything was helpful from start to finish, and it’s wonderful to know that Lucy made the whole process so easy for you. We really appreciate your kind words.
Many thanks,
Chloe

Beoordeeld met 5 van de 5 sterren

Helen and Ryan were so helpful and…

Helen and Ryan were so helpful and handled everything with professionalism and humour

19 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Good afternoon Suzanne,

Thank you for sharing your feedback. I’m really pleased to hear Helen and Ryan made the experience both professional and enjoyable. It’s great when a team can balance expertise with a bit of humour — it makes the whole process feel that much more comfortable.

I’m glad they looked after everything so well for you.

Kind regards,
Dean

Beoordeeld met 5 van de 5 sterren

Ben Fantastic

Ben our sales advisor was great from start to finish any questions i had he made sure they were answered always
making sure i was happy and understood
what was happening so yes very happy with Ben,the only disappointing thing was the cleaning of the car we noticed a few things that were not quite up to standard

19 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Hi Mr Landen,
Thank you for taking the time to leave us a 5‑star review. We’re delighted to hear that you had such a positive experience with Ben at Vertu BMW Exeter.
It’s wonderful to know that he supported you so well throughout the process — answering all your questions, keeping you informed, and ensuring you were comfortable and happy at every stage. We’ll be sure to pass on your kind words to him.
We’re sorry to hear, however, that the cleaning of your car did not meet the high standards we aim to deliver. Your feedback is really important, and we appreciate you highlighting this so we can address it with the team and improve moving forward.
If there’s anything more we can do to support you or put this right, please don’t hesitate to get in touch. We hope you enjoy your new BMW, and thank you again for your honest feedback.
Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

I’m trusted ,confident and comfortable

I’m trusted ,confident and comfortable

17 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Hi Mark,
Thank you for taking the time to leave us a 5‑star review. We're really pleased to hear that you felt trusted, confident, and comfortable during your experience at Vertu BMW Exeter.
Your feedback means a lot to the team, and we’re delighted that your visit left such a positive impression. If there’s anything you ever need, we’re always here to help.
Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

Professional and engaging staff

Professional and engaging staff , made the whole process easy and efficient

18 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Thank you, Lisa, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that the team at BMW Exeter provided professional and engaging service, making the entire process easy and efficient for you. Your feedback is greatly appreciated and will certainly be shared with the team.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Beoordeeld met 5 van de 5 sterren

SMOOTH TRANSACTION

SMOOTH TRANSACTION, BEN WAS VERY CLEAR AND EFFICIENT AT ALL TIMES.

17 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Good afternoon,

Thank you for your review — I’m really pleased to hear everything went smoothly for you. It’s great to know Ben was clear, efficient, and supportive throughout the process, helping make the whole experience straightforward.

I appreciate you taking the time to share your feedback.

Kind regards,
Dean

Beoordeeld met 5 van de 5 sterren

Excellent service

From start to finish the service was excellent. I felt listened to and valued as a customer. There was no hard sell, just practical advice and support from Charlotte. Lots of communication again from Charlotte who also made collecting my beautiful new Mini an exciting day - complete with practical support for getting to know the car before we drove off!

17 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Good afternoon Gail,

Thank you so much for taking the time to share such a wonderful review. I’m delighted to hear your experience was excellent from start to finish, and that you felt listened to and valued throughout the process.

It’s fantastic to know Charlotte made everything smooth, supportive, and exciting — from offering practical advice with no pressure, to keeping you well‑updated, and finally making collection day special. It sounds like she went above and beyond to make sure you were completely comfortable with your beautiful new MINI before you set off, which is exactly the experience we aim to deliver.

Thank you again for your kind feedback — it really means a lot.

Kind regards,
Dean

Beoordeeld met 5 van de 5 sterren

My new car from Vertu Landrover Exeter.

The process of buying my new car from Vertu Landrover Exeter was seamless. The team are great and they make the whole experience worthwhile. Helen, Pete and Stuart are all very knowledgeable and that adds to doing business with them. Highly recommended.

17 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Thank you, Terry, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that your experience purchasing your new car from Vertu Land Rover Exeter was seamless from start to finish. It’s wonderful to know that Helen, Pete, and Stuart all contributed to making the process smooth, enjoyable, and worthwhile. Their knowledge and expertise clearly made a positive impression, and your high recommendation means a great deal to the whole team.
If there’s anything more we can help you with as you enjoy your new car, please don’t hesitate to get in touch.
Kind regards,
Liza

Beoordeeld met 5 van de 5 sterren

Just wanted to Vertu in Exeter for a…

Just wanted to thank Vertu BMW in Exeter for our lovely new 1 series bmw I would like to say a special thanks to Richard Perrett who goes above and beyond to look after the customer and makes each one feel special, many thanks also to the team Jenny and Stuart Edgecombe

13 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Hi Jennifer,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that you’re enjoying your new BMW 1 Series, and it’s fantastic to know that your experience at BMW Exeter was such a positive one.
A special thank you for your kind words about Richard — he takes great pride in looking after his customers, and it’s lovely to hear that he made you both feel valued throughout the process. We’ll make sure your feedback is shared with him and the rest of the team.
Thank you again, Jenny and Stuart, for choosing us. We hope you enjoy every moment in your new BMW.
Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

Scott was so helpful all the way…

Scott was so helpful all the way through the process. 10/10 would recommend Scott Hillier from Vertu Renault Exeter

14 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Hi Amber
Thank you for your fantastic feedback. We're delighted to hear that Scott was so helpful throughout the entire process. Your 10/10 recommendation for Scott Hillier at Vertu Renault Exeter means a great deal to us.
Kind regards
Dawn

Beoordeeld met 5 van de 5 sterren

My new Mini Countryman

My journey started back in 2025, when I visited BMW Mini in Exeter. After a successful Mini Countryman test drive with Charlotte Barlow, I placed my order. The support during the process was first class. Charlotte was always speedy with her replies to my many emails. Along came the day to collect my new car and the appointment was orchestrated down to the last detail when I was made to feel very special and I have never had an unveiling before- I even drove it straight out of the showroom!

12 maart 2026
Review zonder uitnodiging
Logo Vertu Motors  - BMW Exeter

Antwoord van Vertu Motors - BMW Exeter

Thank you for sharing such a lovely review. It’s wonderful to hear that your experience from test drive to collection was so smooth and enjoyable. Charlotte will be delighted to know her support, quick communication and attention to detail made the process feel special — including the unveiling and driving your new Mini straight out of the showroom. We’re thrilled you had such a memorable handover.
Many thanks,
Chloe

Beoordeeld met 5 van de 5 sterren

Very nice experience

Very nice experience buying the Velar i have just purchased . Kai and the team were more than helpful without being pushy. Can't fault the service I received.

7 maart 2026
Review zonder uitnodiging
Logo Vertu Motors  - BMW Exeter

Antwoord van Vertu Motors - BMW Exeter

Thank you for your great feedback. We’re delighted to hear you had such a positive experience purchasing your Velar, and it’s wonderful to know Kai and the team were so helpful without ever being pushy. We really appreciate your kind comments and are glad the service couldn’t be faulted.
Kind regards, Keith

Beoordeeld met 5 van de 5 sterren

Great experience all round.

The staff are professional, knowledgeable, friendly and super enthusiastic.
Everything was completed without delay and the whole process was very smooth

7 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

Good afternoon Jo,

Thank you for your lovely review. I’m really pleased to hear the team were professional, knowledgeable, friendly and enthusiastic — that’s exactly the experience we aim to deliver. It’s great to know everything was handled promptly and that the whole process felt smooth from start to finish.

Kind regards,
Dean

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service by Ian. Made buying a car nice, simple and quick.

18 februari 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - BMW Exeter

CopilotHere’s a warm and professional reply for George’s review:

Hi George,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Ian provided great customer service and made the process of buying your car nice, simple and quick. He’ll be really pleased with your feedback.
We truly appreciate you taking the time to share your experience with Vertu BMW Exeter.
Kind regards,
Liza

Beoordeeld met 5 van de 5 sterren

Volvo Ventu Exeter

Great service from receptionist arrival - welcoming ? Valerie and service from Harrison -salesperson - fitted me in - and sorted with a new car very quickly

15 februari 2026
Review zonder uitnodiging
Logo Vertu Motors  - BMW Exeter

Antwoord van Vertu Motors - BMW Exeter

Hi there,
Thank you for your wonderful 5‑star review! We’re delighted to hear that you received great service from the moment you arrived, and it’s lovely that Valerie made you feel so welcome. It’s also fantastic to know that Harrison was able to fit you in and help you secure your new car so quickly.
Your feedback is truly appreciated by the team at Vertu BMW Exeter.
Kind regards,
Liza

Beoordeeld met 5 van de 5 sterren

Happy Customer

Very happy with the service we received from Harrison Dibble of Vertu Volvo Exeter He was welcoming, helpful and informative throughout the whole purchase.
On the collection day we were warmly welcomed by a manager, again helping to make the whole process enjoyable.

1 maart 2026
Review zonder uitnodiging
Logo Vertu Motors  - BMW Exeter

Antwoord van Vertu Motors - BMW Exeter

Hi Peter,
Thank you for your excellent 5‑star review. We’re delighted to hear that Harrison provided such welcoming, helpful and informative service throughout your purchase. It’s also wonderful to know that the warm welcome from the manager on collection day made the experience even more enjoyable for you.
Your feedback is greatly appreciated, and we’re thrilled you had such a positive experience at BMW Exeter.
Kind regards,
Liza

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