Vertu Motors - Ford Cheltenham Reviews 

Excellent customer service from Zoe who sorted out a technical matter regarding my Hyundai Kona. She made this a stress-free and positive experience for which I am enormously grateful. Thank you Zoe!

Simon was so very helpful when it came to choosing my next car. I’ve driven Fords for a number of years and wanted to continue and the Puma is perfect. No pressure to buy just given advice and the information I required

We choose to use a main dealer for a number reasons: trust, knowledge of their own products, warrenty and lastly more importantly care, attention and honesty. None of these are really present at this dealer.

For last few years since buying a used vehcle from here ive used them for MOT & Service and for the last few years ive been disspointed. Failure to to communicate and keep you upto date on the procsess of your veihcle is really disspointing its always me having to call up and check.

This time around i was specifcially furstraighted becuase less than a month ago i checked my tyre tread depths and admitally they were low but had some life left and should of passed the MOT. The technition failed them but what made it worse was in the walk around "health check" video i was sent, the technition could not find a propper spot with his depth guage where they were below the legal limt. He kept moving it around far too quickly, as he probably knew he was pushing it. Thus I was forced to purchase two new tyres from them to get it back on the road. It just felt like one big charade to overcharge me. Addtionally when collecting my veichle the staff dident have a clue what was going on with my car and there was queriies over pricing and what i had been quoted.

Additionally, my car was kept in for a total of 3 days as a result of slow processing and lack of ability to be able to get hold of parts. Local garages I've used in the past can, most of the time, get parts the same day.

The whole experince feels very unorgnised and staff seem uniformed and unaware which screems to me that the people management in this place is pretty poor.

Very easy to deal with and James made the car buying experience faultless from start to finish. Excellent customer service by all involved. Would recommend them and use again.

This was my 6th car purchase from neil Richardson , wouldn’t go anywhere else he knows what I like although a can be a bit difficult at times but always comes up trumps .very friendly and helpful and very professional, we now class neil as a dear friend also the BM Jim a wonderful helpful and very professional man absolutely wonderful team , 10 ⭐️ see you in 2 years 😀🚗

From start to finish, the service we received from the new car sales team at Vertu Cheltenham was fantastic. From arranging the initial test drive to helping us choose the right model and trim level, everything was handled professionally and efficiently. Nothing was ever too much trouble.

This is now the third new car we have purchased from Vertu Cheltenham, which speaks volumes about the consistently high level of service they provide. The team are always friendly, knowledgeable and professional, with none of the high-pressure sales tactics you often experience at other dealerships.

We are once again absolutely delighted with our purchase. Neil, Simon and the General Manager, Andy, always go above and beyond to ensure we receive the very best customer service.

It’s also worth mentioning that their aftersales support and every interaction we’ve had with the service department have been equally excellent.

We wouldn’t hesitate to recommend Vertu Cheltenham to anyone looking for a new car and first-class customer service.

From start to finish Simon Bill & Neil Richardson was really understanding what we wanted and they did more than we expected! Absolutely the best service I got buying my second new Ford thank you to both of you! I am very happy with my new car 🚗

I took delivery of my Ford kuga, and I have to say I found the experience of buying a car without viewing the vehicle quite daunting, but James and Chris were really good they sent a video of the car which was great, very satisfied with the outcome I would definitely deal with this company again.

Really great experience. Christopher Bryan was so helpful and patient with explain things and answering questions, I felt safe to ask anything and enjoyed my experience.

Really good staff, went through everything n explained each step of process . Phone calls too ..to keep us updated along the way .. lovely and polite.. very good service couldnt have been more helpful

Unfortunately I can only give 5 stars when they deserve 10! Incredible customer service that was off the scale, I was greeted by the wonderful Nicole who took me out to the car I had come to see, she answered all my questions with confidence she took me out on a test drive, she listened intensively to the situation I was in and really did go above and beyond to deliver to my needs. Needless to say I brought the car after being given a superb deal and it was prepared ready for a same day pick up. I was absolutely blown away with the service I received so if you want a new car go and see Nicole and she will do her very best to help you find the car you need. Thank you Nicole

Harry at Glos Ford was excellent, really polite, cheerful knowledgeable & extremely helpful

Excellent professional friendly service. Neil made our purchase of a new car a pleasurable experience with his knowledge of the vehicle and kindly responses to our many questions. We Have used Vertu Bristol Street for many years and will continue to do so in the future.

It was great

Couldn’t have asked for a better Vertu representative, Jack Essery was so helpful and had really good knowledge of what was on the forecourt that would suit our needs. Jack had a good knowledge of specification on all models of cars he suggested to look at. He gave my husband and I a real personal touch, we never felt that any question was too much trouble. Jack really is an asset to Vertu sales department, we never felt there was an hard sell. Great job Jack, hopefully you are still there when we buy another car in the coming months.

Excellent support from Jamie in the sales team who took me through the whole process seamlessly from start to finish. From enquiry to purchase of my Kia Sportage from Ford Cheltenham. Thank you.

Our salesman was Jack Essary. He listened to what we wanted/needed in a vehicle, gave good advice and tips. Absolutely no pressure to buy or rush into a decision. Very knowledgeable about the cars on the forecourt. Could not have been a better experience.

Christopher made it super simple for us as first time finance buyers. He explained everything and made sure we understood it. He made us feel welcome and kept us updated ASAP with anything. He made the whole process a lot easier for us as the customers who were completely new to finance.
We are loving the car upgrade.

Thank you Chris!
@VertuMotors

James our sales man was excellent,no pressure and he explained everything and took us through every step of the way

I am writing this to log a severe and documented breakdown in customer care across the regional network. My vehicle suffered recurring battery charging issues, an inherent manufacturer defect that was initially logged nearly a year ago.This week, after executive intervention authorized a fully covered repair, the local workshop floor sat on the vehicle due to internal funding arguments. On Monday afternoon, I was verbally informed that a replacement battery was on-site and allocated to my vehicle, including a specific price quote. Despite this, the dealership later claimed the part had to be reordered, leaving the vehicle at a standstill for days.Furthermore, the service desk did not contact me to state the vehicle was ready until very late in the afternoon, completely ignoring a formal email request for delivery logistics sent well in advance that same day. Expecting a consumer to drop immediate commitments to collect a vehicle right before closing time under peak traffic conditions is logistically unfeasible.This matter represents a flagrant breach of the statutory standard under the Consumer Rights Act 2015 to execute remedies without causing significant inconvenience. A formal dispute has been logged under an active Motor Ombudsman Case. Given the cyclical nature of this fault over the last year, I have absolutely no confidence that this quick patch-up has fixed the actual underlying issue, and only time will tell if the vehicle is truly safe and reliable.