Excellent sales service from Lawrence Ibbotsen. All sorted and car delivered within 48 hours from first 'click'. 1 star knocked off as car was serviced 2 months ago, but service history has not been u... Toon meer
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I purchased a used car from Vertu Motors Crewe. It was a smooth process start to finish. Jason explained everything clear. We wasn’t rushed and every question we had was answered. Jason kept in touch... Toon meer
Bedrijf heeft geantwoord
I honestly couldn’t rate the customer service from Ben Keen enough. He stayed in touch throughout. Such a personable guy who made our experience effortless. No issue or question was too small. Thank... Toon meer
Bedrijf heeft geantwoord
Due to current health issues I had dropped the car off at Vertu Motors Ford (University Way, Crewe) 2 days early. Currently my car is vital re hospital visits for scans and treatment. Despite droppi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - Ford Crewe
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
University Way, CW1 5HW, Crewe, Cheshire, Verenigd Koninkrijk
- 0330 108 8962
4,6
Uitstekend
98 reviews
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Excellent Customer Service team
Excellent Customer Service team , especially William Crawley who led me through all steps to buying my daughter a 'nearly-new' Dacia Sandero Stepway.
She was absolutely delighted with the newer model car.
20 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Thank you for taking the time to share your experience. We’re delighted to hear that our Customer Service team looked after you so well, and it’s wonderful to know William guided you smoothly through each step of purchasing your daughter’s nearly‑new Dacia Sandero Stepway. We’re thrilled she’s delighted with her newer model — moments like that make our work truly rewarding. Your kind feedback means a great deal to us.
Kind regards,
Chloe
Great service from a very friendly and…
Great service from a very friendly and knowledgeable Alexa and the team
18 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Hi David,
Thank you for the brilliant 5‑star review. It’s great to hear you received such friendly, knowledgeable service from Alexa and the team at Ford Crewe. They’ll be really pleased with your feedback.
Kind regards,
Kerry
The staff were extremely helpful and…
The staff were extremely helpful and reassuring throughout our engagement.
Modern technology is very difficult for our age group but they guided us through to the light at the end of the tunnel.
12 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Thank you for leaving this wonderful 5‑star review.
We’re delighted to hear that the team at Ford Crewe were extremely helpful and reassuring throughout your visit. It’s great to know they supported you so well with the modern technology involved — we understand it can feel challenging at times, and the team always aim to make things as clear and comfortable as possible. We’re so pleased they were able to guide you “to the light at the end of the tunnel.”
If there’s ever anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Scandalous post inspection valuation
Would be a one star rating based on my experience alone but the staff were all very nice thus they dragged the rating up to 2 stars.
Received a car valuation online which felt reasonable and £200 more than my Autotrader auction price. Post inspection, the offer dropped not by a few hundred pound but instead, over £2,000.
Thanks and goodbye, I will not return
6 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1T0603 Kind regards, Liza.
Antwoord van Vertu Motors - Ford Crewe
Hi Mylene,
Thank you for taking the time to leave your review. We're really pleased to hear that you found our staff helpful and kind — providing friendly, supportive service is something we’re passionate about.
We truly appreciate your feedback.
Kind regards,
Liza
Honest review
Gabbie was really friendly and we received great service, very accommodating. Would definitely choose Vertu again when purchasing a car.
14 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Thank you for your great feedback. We're really pleased to hear that Gabbie was friendly, accommodating, and provided you with excellent service. It’s wonderful to know you’d choose Vertu again for your next car.
Kind regards, Keith
Professional courteous staff
Professional courteous staff, made the process of buying a car simple
23 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Thank you for your review. We're pleased to hear that our team were professional, courteous and made the car‑buying process simple for you. We really appreciate your feedback.
Kind regards,
Keith
Buying a new car is very worrying your…but Vertu made it so easy
Buying a new car is very worrying your spending a lot of money and don’t know what you are buying but Vertu made it a very comfortable as Dan Kidd who took us through the sale of the car was a lovely guy who explained everything from all the paperwork and online procedures brilliantly which made the buying process a more relaxed experience as I was very nervous as this was my first time buying a brand new vehicle. A big thank you to him and the Vertu team.Just one more thing to say which made me feel happy was the fact that Dan said if there’s anything I can help you with regarding the workings of my new car please call and I will help you out which is a great again thank you very much.
19 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Hi John. Thank you so much for sharing your experience with us. We understand that buying a brand‑new car can feel daunting, especially when it’s your first time, so it’s wonderful to hear that Dan was able to make the whole process comfortable and stress‑free for you. His clear explanations of the paperwork and online steps, along with his friendly approach, are exactly what we aim to deliver for every customer.
We’ll make sure Dan and the rest of the Vertu team see your kind words, they’ll be delighted to know their support made such a positive difference. It’s also great to hear that Dan’s offer of ongoing help with your new car’s features gave you that extra peace of mind.
Thank you again for choosing us and for taking the time to leave such thoughtful feedback. We hope you enjoy every moment with your new vehicle.
Kind regards,
Selina
Friendly experience from all the staff
Friendly experience from all the staff
16 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Good afternoon,
Thank you for leaving your review. I’m really pleased to hear you had a friendly experience with all the staff during your visit — that’s exactly the atmosphere we aim to create.
If there’s anything more we can help with, I’m always here to support.
Kind regards,
Dean
Thank you Vertu motors
Thank you Vertu motors. I love my car. Gabby Harvey your sales adviser was so helpful. She seen to everything. I'm a happy lady.
7 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Hi Sharon
Thank you for your wonderful feedback. We're delighted to hear that you love your car and that Gabby Harvey took such great care of you throughout the process. It’s fantastic to know she was so helpful and handled everything for you — we’re thrilled you’re such a happy lady!
Your comments are truly appreciated.
Kind regards
Dawn
Just collected my new car from Vertu…
Just collected my new car from Vertu Crewe. From viewing the car a week ago to collection the customer service and communication has been excellent. Michael the sales advisor made the whole experience enjoyable and stress free. Thank you so much. Would not hesitate to use again. A very happy and satisfied customer.
12 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Hi Angela
Thank you for your wonderful feedback. We're delighted to hear that your experience with Vertu Crewe was excellent from viewing the car to collecting it just a week later. It’s great to know that Michael made the whole process enjoyable, smooth, and stress‑free.
We truly appreciate your kind words and are so pleased to hear you're a very happy and satisfied customer. We’d be thrilled to welcome you back again in the future.
Kind regards
Dawn
Helpful & Knowledgeable
Sales advisor was helpful and knowledgeable
6 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Good afternoon Suzanne,
Thank you for taking the time to leave your review. I'm really pleased to hear that our sales advisor was both helpful and knowledgeable during your visit.
If there's anything more we can support you with, please don't hesitate to let me know.
Kind regards,
Dean
Fantastic experience...😁
Fantastic experience...😁
I was put at ease,as I was very anxious,changing from a manual car to a automatic!
Greg had patience and understanding,very friendly and gave me confidence on my test drives.
Greg answered my question s about the car, explained about the warranty covers you can take out after the 3 months warranty is up.,if you wish too.
Car was dropped off at my house, taking away more stress,even had insurance cover for a few days before I found my own.
Will be recommending to friends and family.
I am very happy with my new car .
Manager Geoff was helpful friendly too all a great team!!
31 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Amazing service I was really nervous…
Amazing service I was really nervous after my car was written off and I needed a replacement quickly, I had such a supportive experience from Darren who explained everything and got the car I wanted ready as quickly as possible, he made sure I didn’t rush through the important things and I was so pleased we went back to find a car for our son too!
7 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Good morning.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Excellent Service…
We had an excellent experience from start to finish with Ben at Vertu. He was very professional and efficient and kept us up to date with everything.
He explained the new car to us when we drove off and even followed it up with a call when we arrived home to check we were happy. Lovely car. Great service.
23 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Very poor service from Ford Vertu Crewe
Had a car from the Crewe branch, Where the car has gone back to the workshop on 4 Separate occasions for the same fault only on the 4th occasion to find an issue with the something else to cause the issue, but the dealership seems to think that they wouldn't do this type of investigation on the 2nd 3rd time!!
Also they feel is a good practice to take a customer into a office with Two dealership colleagues to discuss something with no warning or notice. Not to mention the poor manner of the team.
To add the firm ask for more detail as seen in there response.
But fail to actually do anything
As promised . Not a very good customer based business.
5 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C2301 Kind regards, Dean
Excellent sales service from start to…
Excellent sales service from start to finish. Darren was knowledgeable, attentive, and genuinely focused on finding the best solution rather than just making a sale. Communication was clear and timely, and the whole process was smooth and stress-free. Highly recommended.
17 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Darren was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Lawrence at the crewe ford dealership…
Lawrence at the crewe ford dealership was amazing and made it so smooth for me! Excellent customer service
22 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Good morning Amy-Yasemin. Thank you so much for your kind words! We are so happy to hear that Lawrence was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great experience
Salesman helped find the right car for me and explained everything thoroughly.
21 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Good morning, Thank you for sharing your feedback. We’re really pleased to hear that the salesperson helped you find the right car and took the time to explain everything clearly. Providing a supportive and thorough experience is something we take great pride in.
We truly appreciate your comments and hope you enjoy your new car. Kind regards, Kerry
New car deal
My deal had come to an end so I called Vertu Crewe. Josh who I spoke to was very helpful and on visiting the showroom talked through my options.
I decided on a new Puma. Same spec as my old car and the deal was great and easily sorted. I only waited 2 weeks for my new car to arrive and be ready for collection. Ben who sorted out my new car on arrival to collection was great kept me up to date throughout and sorted everything out on collection with my phone set up and Ford Pass and the additions to my new Puma ST line demonstrated and explained.
I have been going to the Crewe site Since 2011 and all of my cars and partners cars have been from them ever since. Great service and don’t think I would go anywhere else now.
16 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Ford Crewe
Hi Ruth. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Josh, Ben and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
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