Vertu Motors - Land Rover Bolton Reviews 

Shocking service. At 20,000 miles my car had a fault which rendered it undriveable. At just over 30,000 miles I had yet another fault which again rendered the car undriveable. I was left in a situation whereby it could not be looked at for 6 weeks. No alternate cars available because they were too busy. Interestingly a member of the service team told me that they were busy due to the number of cars with quality issues. I was also told that I should expect to have a fault with my car every 10,000 miles…. Never experienced that with any other brand I have driven! I went straight to the Audi garage and bought a Q3. Luckily I managed to sell my evoque to a dealer (broken). Never again would I consider buying a JLR car.

Additional update following the response below. I provided the details as requested by email and have never heard anything back. Guess their online response is just for show!

Despicable service. Ignored calls, not replying to emails, cancelled appointments and absolutely no information on when the part might be available. They originally said that the car was not safe to drive but that quickly changed to "ok to drive" when they were unable to provide a courtesy vehicle.
The car is my only way of getting my disabled 4 year old son to medical appointments and they have no compassion or understanding. Avoid at all costs!

Utter scam artists. Been trying to get things sorted for nearly 1 year.

The power steering rack went in my 6 year old F Pace. Took 7 weeks to fix (not even the issue). It was recovery into Vertu from my normal car garage - they charged me £70 to tell me its needs a steering rack installed by an approved dealer.

I would call them to check on progress and each time they would explain that someone went on holiday and forgot to hand over the vehicle on the system. Mean while im paying hundreds of pounds in taxi's ferrying two kids to school and nursery.

The invoice breakdown in no way reflects the conversations we had on the work that needed doing. The final bill did mind just not the work.

The cost of the electrical strip back was massively reduced and the diagnostic charge increased. Apparently Vertu needed £500 to confirm i needed a new steering rack. I didnt notice because the total value was the same as the overall quote which included fixing some electrical fault errors. I had the car back a matter of hours and the engine light comes on. I took it back to vertu who said it needed a new valve (electrical in nature) and then more investigatory work that would likely see another £1000+ bill. (Just paid £4500 on the steering Rack)

I took it for a second opinion. So back to my local garage who, informed me a filter was the issue not a valve and there were lots of new electrical faults. Vertu told me the cost of the filter was c. £16. But their quote was over £1000 for a different part!!!!!

Spoke to Vertu again. Took time off work to meet them with my new electri al faults. They told me they would sort for a discounted rate of c£200 - £16 for the filter and labour discounted. Then they ghosted me like indidnt exist. Until they wanted to offer me a service... or a personal invite to buy a new car.

Worst experience ever. Avoid at all costs

Utter disaster of a place.

****** FAIR UPDATE FOLLOWING VERTU'S RESPONSE.... NEVER DID CONTACT ME LIKE JAMES SUGGESTED THEY WOULD IN HIS REPLY. NOT A SURPRISE HE IS THE 5TH PERSON I HAVE SPOKEN TOO IN REGARDS TO THIS THAT PROMISES TO GET SOMEONE TO CALL ME BACK. BUY ANYTHING FROM ANYWHERE AS LONG AS IT ISNT THESE PEOPLE*****

Vertu Jaguar Bolton has to be one of the worst dealership experiences I've ever had. I made a service appointment well in advance as my vehicle is managed by Leaseplan, who had made the arrangements. On the day of my appointment, I was unexpectedly asked to pay a £60 fee for collection and drop off - something that was never mentioned when booking.

The lady I spoke with, Kate, was terrible and adamantly insisted this random charge existed despite my vehicle being booked in weeks earlier. After pushing back, they eventually removed the fee, but the issues kept coming. When my vehicle was returned the same day, they had failed to complete half of the requested work including a critical software update.

I rebooked for a few weeks out when their software update machine was down. On that rescheduled day, they simply left a voicemail canceling my pickup without any explanation. Absolutely unacceptable service.

Vertu Jaguar Bolton is rude, unreliable, and utterly useless. Based on other reviews, this is a common theme with this arrogant dealership. Don't waste your time here - go to a competent dealer like Sytner Stockport instead. I won't bother responding to the obligatory "manager" reply looking for more details - they've had their chance.

Took my 2017 xe in for a vss update for Sat nav was told it would be about 3 1/2 hours.
They kept the car for 8 days for which they loaned me a courtesy car.
They could not get the update to work and once i got the car back there were more issues than it went in with. incontrol live ie weather news ect would not connect now have error code 012. If you are looking to update your incontrol be wary.
Update, Since writing this review I still not been contacted by vertu motors so when they say that they would like to discuss the issue take it with a pinch of salt.I would never recommend or use this company again.

I have dealt with Vertu for over 10 years, last year I bought a brand new Evoque and a used discovery sport. Today I booked the discovery sport into this branch for an MOT. Explained I live 48 miles away and work locally so need the car to get home. 15 mins before I collected it they called to say it needed two new tyres and some drop links. Said it can’t be done today and you can’t have the car back. Then abandoned me in Bolton with no offer of a temp. Vehicle or any help at all with getting home tonight and back tomorrow. What happened to a luxury brand and customer care? I have never ever been treated so badly in my life. So all my business (servicing, MOTs, warranty work and replacement of the cars in 2 years time) will go to another dealership outside the Vertu group.

Please go elsewhere! The experience of being abandoned on your wife’s birthday 48 miles from home with no idea how to get home. The having to call the person you care about most in the world and having to tell them we have to cancel our evening plans, which they are getting ready for and had booked for 6 months is absolutely gut wrenching.

Thanks Vertu I won’t forget this in a hurry. Anyone know any good landrover dealerships in the North west of England that are not Vertu?

Vertu Jaguar Bolton - Why wont it allow ZERO stars as that is the only rating the Management team there should receive. Also backed up by reading their reviews on this and other forums.

My dealings with them started at end of January when my vehicle was towed in broken down, they booked it into the workshop for the 7th February but then delayed that date due to a large amount of breakdowns within their unit, fair enough things happen but their contact became non existent and was only on my chasing and prompting I was told anything, unfortunately what I was told I feel was simply to get me off the phone and wasn't the reality as became apparent by the follow up phone calls from myself. Repeated requests to speak with the Service Manager were ignored (bar a single call he attempted after I Emailed the Vertu Director but I was unable to take call). After further requests to speak with him and further Emails to a director he eventually responded by E-Mail BLAMING a member of HIS staff, surely he understands the concept of 'Manager' and the role of that to the colleagues he works with.
This was then further compounded by eventual contact from the Customer Experience Manager who gave assurances on a number of occasions but failed on every single one. Why give assurances if not willing or able to follow them through?

Eventually was informed on Tuesday 27th Feb my car was finally ready by the Service Manager on E-Mail (after I chased again) but he requested to keep over night to do a cold start Wednesday morning as final check that repairs complete, fair enough! However must have been my own naivety thinking the car would be looked at first thing on Wednesday as once again after I had to contact them at 10:45 am to ask for an update I was informed the car was 'currently' being road tested at 11:24 am, unfortunately I’m guessing this was a misunderstanding of information as the car shows it didn't move until 11:55am!!

Everything culminated in my collecting of the vehicle yesterday and all it would have taken when I arrived was a short conversation by any of the management team and an apology for the service level given, however once again my expectations of a minimum level of customer service here was not met.

All in all took 21 days from when originally booked into the workshop and in this time the Service level received from them could only be classed as abysmal, the attitude of the management team being shocking and their communication skills being non existent, Service Manager could not even be bothered to call me to discuss but simply used email to divert attention away.

My suggestion to any potential client of the Vertu dealership in Bolton is save yourselves the issues that will inevitably come and take your business to a dealership that understands and values customer satisfaction.

UPDATE - Thank you James for your reply once again, however your statement of team being available is factually incorrect. Only after I have continually chased, harassed and Emailed yourselves culminating in my messages to you has anything been forthcoming and even then when contact initiated from yourselves the assurances gave resulted in no change and myself having to continue to chase and request. This is all quite easily verified by going back through the Email chains which once again I will happily forward over if needed. Not a single assurance that was given has been followed through and that wasn't just from your Service Manager.

Further updated.
To anyone who reads this and owns a JLR, I strongly suggest you look to move your business to Inchcape at Preston, had dealings with them last week in regards the car and can only say they put Vertu to shame in every single department and way, their understanding of customer service is light years ahead of Vertu Bolton.

There is bad service then there is vertu jaguar Bolton which is a complete other level. I have finally getting most of my money back for a so called Jaguar approved F pace after over 11 months of issues. I purchased an approved used F pace with full service history and extended warranty and it ended up being the worst decision of my life. Firstly it took six weeks from taking my deposit to delivery because of so called preparation issues and the issues continued month in, month out with my vehicle being back onsite for about 5 month of my ownership. Roof re painted, Gearbox problems, faulty cat, faulty diff, severe water leak and finally an MOT failure as the rear door would not open are just some of the issues faced. The worst issue was the customer service especially at management level, I was constantly chasing repair updates and was constantly ignored both by phone and email and despite Trading standards involvement nothing changed. In managements opinion they are just there for guidance and have no power whatso ever. Don't think the Jaguar approved status will guaranteed a quality vehicle and certainly don't expect the Jaguar brand to offer a premium service as this is simply not the case.

Terrible service.
When you are purchasing a car the staff are all over you.
But request a call back after you have purchased and nothing !!!

the after care is hurrendous.. ((once they have your money)

When you are ready to take your car away the manager comes to see you and asks if you can leave a good feed back. I did think that was very unprofessional but as we had been treated very well when purchasing ..we left a review.
Sadly as I said aftercare is diabolical... Sorry Vetu Motors you need to invest in a costumer care course...for staff and Managers.

My NEW car went in for some work (took a month to book in, despite safety issue with a seatbelt) Kept my car for 6 days, left without a replacement car, despite asking for one. Was left day to day not knowing if it would be ready to collect. Very poor communication from service staff, never return calls and don’t keep you updated. My car stayed in for one extra night so it could be valeted, collected and wasn’t washed or cleaned. Would not recommend at all.

Absolutely shocking service. Dropped my car off yesterday for two faults, was told that both fixed. Neither have been. The standard vehicle health check not done, video lasted 8 seconds and didn't include my car in it. Was told an email would be sent detailing work done with vehicle health check, never received. Even ticked the complementary car wash, not done either. Gutted this outfit are my local dealer, gone downhill since my first Jaguar - would not recommend to anyone.

Gave a one star rating on Jan 2. Received a reply from Vertu. See below. Nothing since. This highlights the complete lack of customer care, and further emphasises not to use this dealership

Hi, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We will be in touch to discuss your concerns further. Kind regards, Lee Burns - Head of Business.

So glad I have read the reviews on this dealership. Shocking after service.Thank you Trustpilot you have saved me thousands. Taking my custom to a different dealer.

I have purchased 3 cars from Vertu Bolton and i have had problems with each of the cars as in actually getting the car from them on the due delivery date. This i understand is not all down to Vertu Bolton and is due to a lack of parts in some instances. I ordered my latest car in March 2023 and knew that it would take a while to arrive due to parts and covid but i thought fine i can wait. I was told it was going into build in early November and that i should get it first week of December. Guess what the build date moved so did the delivery date move to the 10th of December. I was then informed that they did not have some of the parts that Vertu needed to fit on the car and they needed to be ordered. ( i ordered the car in March so plenty of time to get the parts beforehand ) The parts went on order with an ETA of the 20th December and then to be fitted so i should have still got my dream car pre Christmas or so i thought. On the 18th of December i was sent a email stating that a further delay on the parts to the 22nd of December to Jaguar and then 2 days to Vertu Bolton so pre Christmas was out of the question. I was into melt down as this is exactly what happened with the previous cars i had bought from them so in 2.5 years the service or customer experience has not improved at all. I was very annoyed and frustrated by the whole experience and after some heated discussions they managed to find the parts and fit them. My frustrations and stress could have been avoided if they actually cared about how their actions caused stress to other people. This is a global brand yet they act like they are selling you a loaf of bread not a 100k car. They do not live up to the values they have on the web site. I have asked if i can escalate this matter to point out how they make customers feel. I will never ever buy a car from them again. VERY POOR CUSTOMER EXPERIENCE !!!!! from a global brand.

Vertu Jaguar Land Rover - BOLTON
Utterly useless service department. Our car has been with them for 2 days now for a simple service and wing mirror replacement. They didn't even have the courtesy to tell us that they hadn't worked on the car for the first day.
I've given them 1 star because there isn't an option for 0 stars. Their service department is an absolute shambles. It is IMPOSSIBLE to speak to anyone in the service department. Promise of a call back from the call centre in the north east never materialises. Avoid at all cost, which is huge by the way!
Terrible dealership

Rang up to look at booking car in for a warranty issue. Was told there was no one available from servicing and they ring back. They didn't. Looking at the majority of the servicing reviews below though I'll take it elsewhere.

EDIT:
Well, they have replied, saying like they do with all the poor reviews, let's see if I ever hear anything back. I'll let you all know. Seems there's a common thread, bend over backwards to sell you a car, then you are on your own.

EDIT 2: "Good afternoon, Edward. Thank you for taking the time to write this review, I am sorry to hear that your experience has left you feeling this way. I apologize for any inconvenience caused, and that one of the relevant management team will be in touch with you to resolve the concerns that you have. Kind regards, Lee Burns. Head of Business"

Be a bit difficult wouldn't you say as you don't have my details or have any clue as to who I am. No matter.

If I could give no stars I would have! My car has gone in for 1 day for a recall and they have now damaged it and are saying they can’t guarantee it will be ready for tomorrow, shower of charlatans! They are about to cost me a days wages or maybe more!! Promised a call back from a manager 30 minutes ago but nothing. Stay away from these people they are rubbish!!!

We wanted to say a big thank you to Lloyd Stevens, for your patience, help and knowledge when purchasing our car. Not a pushy salesman but really efficient with his work, approachable and friendly. We highly recommend Vertu Bolton, great friendly service from all. Well done team 👏

Extremely poor service at Vertu Jaguar Bolton. They have damaged my car inside and out and did not inform me when I collected the vehicle. They were terrible at keeping me updated on the progress of my vehicle and did not complete all the work it was booked in for but told me it was done.

Vertu let me down yet again took it in for a service and mot, got a call to say it has had a recall so can’t have it back until the part arrives this has took weeks to arrive.
I have had to ring for updates rang again this morning only to be told the part has arrived and can pick the car up at the end of the day, rushed it through because I am away after today, rang to see if it ready twice said I’d get a call back no one rang told it’s not had the mot so that has to be done, rushed the vehicle through not the first time either the service lady took me to my car she gave me the keys and walked away I walked to the car drivers side and noticed an acid like streak all the way down the side of the door would not come off looked like the paint was all damaged, I shouted her back she said I don’t know what this is I will get it cleaned this should have been checked and valeted before they gave me the keys.
I was asked to take a seat and wait they would try and clean it off unfortunately would not come off was then told by a guy from service he had seen it when the car was in the garage and asked it to be cleaned after they had finished, obviously they hadn’t tried or bothered as they was rushing to get it back to me.
I was told that it was kept on the roof top under something that was leaking and looks like this has caused the damage but don’t know what .
It now has to go back in and try to get it sorted another day in the garage.
Poor customer service.
I am still waiting for a call back.
I am still waiting for a receipt of payment as requested and mot and if needed any advisories was advised all would be emailed to me but still waiting.