Attention to detail! Listening to the customers requirements and working to meet them! Could not have been happier! William Gilbert in the sales department was patient and attentive! He also did ev... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Just brought a nissan qashqai from vertu Northampton And could recommend them more.Paid a £99 deposit to reserve my car which was refunded. I live 68 miles away so could not get to see car for... Toon meer
Bedrijf heeft geantwoord
Could not be happier with my dealings with Vertu. Friendly and easy to talk to, and took time ( not that a lot was needed ) to go through what I was looking for and also my trade in. Great deal stru... Toon meer
Bedrijf heeft geantwoord
My journey with Nissan in securing my new car was relaxed, uncomplicated and I felt in safe hands with an experienced member of staff. Very happy with my purchase and now looking forward to enjoying m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - Nissan Northampton
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
Carousel Way, NN3 9HG, Northampton, Northamptonshire, Verenigd Koninkrijk
- 0344 659 3945
4,8
Uitstekend
96 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Finlay at Nissan was so so helpful
Finlay at Nissan was so so helpful, very friendly and approachable and really knowledgable about all of the vehicles at the dealership. Due to a horrible experience at another dealership I do think we really tested Finlay with our questions and he was nothing short of patient and understanding, as well as giving us all of the information and genuinely wanting to be supportive of the purchase and vehicle going forward. Would absolutely recommend speaking to Finlay if you’re looking to purchase a new or used vehicle from the Nissan dealership at Riverside Northampton!
1 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Good afternoon Lois,
Thank you for taking the time to share such a thoughtful review. It’s great to hear that Finlay was so friendly, approachable, and knowledgeable, and that he took the time to answer all your questions with patience and understanding. We’re really pleased he was able to support you properly and help rebuild confidence after a difficult experience elsewhere.
Your recommendation means a lot, and it’s lovely to know you felt genuinely supported throughout the process and beyond.
Kind regards,
Dean
Service department poor customer service
Arrived with my car on 20/4/26 to chaotic queues due to staff shortage. Booking had been made through a third party garage but I arrived to be told the booking had been cancelled. The receptionist (Sian) said she didn’t know who had cancelled it or when, but it was cancelled, there was nothing she could do about it and ‘she didn’t have any courtesy cars left anyway’ in a very rude tone of voice. I drove to the garage who had booked it for me (a large company) who stated the booking had not been cancelled and, when rebooked with Nissan Kettering (I refused to return to Northampton) they too confirmed the booking had not been cancelled until the day AFTER my appointment. Massive inconvenience and appalling customer service.
RESPONSE TO THEIR REPLY: They did call, once. Whilst I was working. Didn’t leave a message or try again. Says it all.
19 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Good afternoon. Unfortunately, your vehicles booking had indeed been cancelled. Ryan Green the Service Manager will call you later today to discuss and explain your experience in more detail. Kind regards, Dean
The entire purchase and part exchange…
The entire purchase and part exchange process was a pleasure.
Will Gilbert was professional, friendly and incredibly knowledgeable about the vehicle.
29 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Good afternoon Tess,
Thank you for your review. It’s great to hear that the purchase and part exchange process was such a pleasure, and that Will was professional, friendly, and knowledgeable throughout. We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Six cars and counting…
As a family we have bought at least half a dozen cars from Vertu Nissan Northampton (and previously Bristol Street). I have just taken ownership of my latest, an E-Micra. We have always found the staff to be polite, courteous and helpful. There has been a couple of hiccups along the way but both service and sales are always keen to get problems rectified quickly.
A special shout out must also go to Will Gilbert, our favorite salesman.
24 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Thank you for taking the time to share such a thoughtful review. We truly appreciate your family’s continued trust over the years, and it’s wonderful to hear that your new E‑Micra has joined the collection. Our team will be delighted to know their politeness, courtesy and willingness to resolve any hiccups quickly have made a lasting impression.
A special thank you as well for recognising Will — he’ll be thrilled to know he remains your favourite salesman.
Many thanks,
Chloe
Will and Jordan made moving from our…
Will and Jordan made moving from our regular Nissan Juke into our Hybrid Nissan Juke very easy and pain free.
3 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Hi there,
Thank you so much for taking the time to share this wonderful review. We're delighted to hear that Will and Jordan made the transition from your regular Nissan Juke to the Hybrid model easy and stress‑free. The team always aims to provide a smooth, enjoyable experience, and it’s great to know they delivered that for you.
If you have any questions about your new Hybrid Juke or need further assistance, we’re always here to help.
Kind regards,
Keith
The team were very helpful
The team were very helpful and professional. Will who deals with the notability cars was very good and made sure we understood what was going on with our order
18 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Good morning Gill,
Thank you for taking the time to leave a review. I’m really pleased to hear how helpful and professional the team were during your visit. It’s great to know that Will, who handles Motability vehicles, took the time to make everything clear and ensured you always understood what was happening with your order.
We really appreciate your feedback.
Kind regards,
Dean
Sales
I was looking to upgrade my Nissan Juke a few weeks ago and met with Will Gilbert again who I had original purchased the Juke from (4 years ago). I was pleased to see he is now a Senior Sales Consultant at Vertu Northampton and made the whole experience enjoyable and straightforward. He was professional & friendly and I felt I could ask as many questions as I needed without being rushed through the process. I picked my new car up on Saturday and again Will talked me through all the gadgets/dashboard info etc and assured me to give him a call if there was anything I couldn't remember or needed help with when I got home.
Will made this an enjoyable experience without me ever feeling pressured.
Thanks again for all your help.
21 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Thank you so much for taking the time to share your experience. It’s fantastic to hear that returning to work with Will after your first purchase was just as positive as before. We’re delighted that his professionalism, friendliness, and willingness to answer all your questions helped make the upgrade process smooth and enjoyable.
It’s great to know that collecting your new car on Saturday was equally stress‑free, and that Will was able to walk you through all the features and ensure you felt supported even after driving away. We’re proud to have him as part of the team here at Vertu Northampton.
Thank you again for your kind words and for choosing us once more. We hope you enjoy every moment in your new car!
Kind regards,
Keith
A great experience
I found that every stage of changing our car very pleasant although professional. The car was available earlier than expected was a bonus.
21 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Thank you for taking the time to leave your feedback. We're pleased to hear that you found every stage of changing your car both pleasant and professional. It’s also great to know that the earlier-than-expected availability of your new car was a welcome bonus. We truly appreciate your comments.
Kind regards,
Matthew
Unprofessional very poor service I had to give 1 star, but that was too high
I had pre arranged a test drive, and even got a call from the sales team while I was on my way,only to be told that the car had been sold on my arrival, absolutely furious and disgusting service. I wouldn't even buy a box of matches from these people.
21 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Sorry for your disappointment with your experience, however you were offered to leave a reservation fee which is fully refundable until you were able to view/test drive the vehicle you enquired on, to which you declined. You were called by the sales advisor whom you had your appointment with after your appointed time to see if you were still attending the dealership. When you arrived unfortunately another customer had also made an enquiry on the same vehicle with another sales advisor, with this customer then purchasing the vehicle.
This was explained to you by the used car sales manager whilst you were at the dealership, who also offered for you to have a test drive in alternative vehicle with a view of sourcing you another vehicle.
Kind regards,
Matt Green
General Manager
Superb service throughout
Was a painless experience thanks to the expertise of Will the sales guy at Vertu Nissan Northampton. Answered all our questions with his great knowledge. Would not hesitate in returning to Vertu Nissan for our next new car. Superb service throughout.
21 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Thank you for your wonderful review. I’m delighted to hear that Will at Vertu Nissan Northampton made the whole experience so smooth and stress‑free for you. His knowledge and clear answers clearly helped make the process effortless. It’s fantastic to know you’d happily return for your next new car — superb service throughout is exactly what we aim for.
Many thanks,
Chloe
Excellent service from knowledgeable…
Excellent service from knowledgeable staff.
20 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Hi Julie,
Thank you for the brilliant 5‑star review. It’s great to hear you received excellent service from such knowledgeable staff — the team at Nissan Northampton will be delighted with your feedback.
Kind regards,
Kerry
Finlay Delivers on all levels !
What an experience visiting Vertu Motors ! We were made so comfortable and got to meet Finlay a young salesman. Finlay is an absolute credit to Vertu and was able to giving us all the information we required and more, so polite ! He made the whole process amazing ! Really please with our experience thank you !
16 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Good afternoon Paul,
Thank you for taking the time to share such a lovely review. I’m really pleased to hear your visit to Vertu Motors was such a great experience. It’s wonderful that you felt comfortable from the moment you arrived, and that Finlay made such a strong impression.
He sounds like he did an outstanding job — polite, knowledgeable, and going above and beyond to give you all the information you needed. It’s great to hear he made the whole process feel so smooth and enjoyable.
We really appreciate your kind words.
Kind regards,
Dean
Steven gave us Excellent service from…
Steven gave us Excellent service from start to finish definitely use Vertu Peugeot Northampton again even though we have 2 dealers nearer to where I live.
16 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Hi there,
Thank you for taking the time to leave this excellent 5‑star review. We’re delighted to hear that Steven provided you with outstanding service from start to finish. It’s wonderful to know that your experience was so positive that you would choose Vertu Peugeot Northampton again, even with other dealerships closer to home — that really means a lot.
We truly appreciate your feedback and your trust in us.
Kind regards,
Liza.
Great service from Vertu
Great service from Vertu!
My first meeting was with Sam Bull and subsequent discussions with Will Gilbert and Jordan Harris. All members of staff I dealt with were very friendly, professional and made themselves available for any questions I had. I am really pleased I chose to visit Vertu Nissan and look forward to dealing with them for the foreseeable future
13 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Good afternoon Marian,
Thank you for your fantastic review. I’m really pleased to hear that your experience at Vertu Nissan Northampton was so positive. It’s great to know that Sam, Will, and Jordan all made such a strong impression — being friendly, professional and always available to support you through the process.
It’s wonderful that you’re happy you chose to visit the dealership, and even better that you’re looking forward to dealing with the team in the future. That ongoing trust really means a lot.
Kind regards,
Dean
Buying my new car
Elisa,Jordan and Bruno were extremely helpful throughout the whole process of buying my new car, transferring my personal plate from my old car, etc.
13 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Hi Carter,
Thank you for your fantastic 5‑star review. We’re delighted to hear that Elisa and Jordan were extremely helpful throughout the entire process — from purchasing your new car to transferring your personal plate. Ensuring everything runs smoothly for our customers is a top priority, so it’s wonderful to know they delivered such great support.
We truly appreciate you taking the time to share your experience and hope you enjoy every moment with your new vehicle.
Kind regards,
Liza
Easy to deal with.
Easy to deal with.
Friendly helpful staff.
Everything explained simply
11 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Good morning Ms Hager,
Thank you for sharing your feedback. I’m really pleased to hear everything was easy to deal with and that the team made your visit straightforward. Friendly, helpful service and clear, simple explanations can make such a difference, so it’s great to know that stood out to you.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
Excellent customer service at Vertu Nissan
We had a fantastic experience with Vertu Nissan Northampton. Finley was knowledgeable, polite and helpful and we didn't feel staff were pushy like they can sometimes be in car showrooms. He communicated clearly between appointments and accommodated any changes to appointments with ease. He also took time to show us the controls in the car and made sure we were happy / confident before driving away. We're really happy with the service - thank you
10 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Good afternoon Donna,
Thank you for your review. I’m really pleased to hear you had such a fantastic experience with Vertu Nissan Northampton. It’s great to know Finley was knowledgeable, polite, and helpful throughout, and that you never felt any pressure — just clear communication and genuine support.
I’m also glad he took the time to go through the controls and made sure you felt confident before driving away. We really appreciate your kind feedback.
Kind regards,
Dean
Great experience
Will was friendly and didn't pressure us at all. I felt the team had time for us and were open in the way they answered our questions. I absolutely love my new car and enjoyed the whole experience.
28 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Good afternoon Mrs Stewart,
Thank you for your review. I’m really pleased to hear Will was friendly and made the experience relaxed with no pressure. It’s great to know the team took the time to support you and answered your questions openly.
I’m delighted you love your new car and enjoyed the whole experience with us.
Kind regards,
Dean
Excellent service from Finlay
Excellent service from Finlay. He was helpful, informative and efficient from our first meeting to the hand over of our new car, without any pressure at all.
Jordan the sales manager introduced himself and thanked us for our custom.
Wouldn't hesitate to purchase a new car from them again in the future.
2 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Thank you for your excellent feedback. We're delighted to hear that Finlay provided such helpful, informative, and efficient service throughout your experience, and that everything felt clear and pressure‑free. It’s also great to know that Jordan took the time to introduce himself and thank you personally.
We truly appreciate your kind words and wouldn’t hesitate to welcome you back when you’re ready for your next car.
Kind regards,
Matthew
Bruno was very helpful made it an…
Bruno was very helpful made it an enjoyable experience
6 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Nissan Northampton
Thank you for your feedback. We’re pleased to hear that Bruno was so helpful and made your experience an enjoyable one. We’ll be sure to pass on your kind words.
Kind regards,
Matthew
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.