I had an excellent customer service experience with Hamza. He was incredibly friendly and knowledgeable. He allowed the whole experience to be as stress free and enjoyable as possible. He gave me the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatiePenistone Road 260, Wickersley, S6 2FQ Sheffield, South Yorkshire, GB
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Lees wat reviewers zeggen
I had an excellent experience at Vertu Hillsborough Sheffield. From the very beginning, James was fantastic. He was friendly, professional, knowledgeable and genuinely cared about making sure i found... Toon meer
Bedrijf heeft geantwoord
I was greeted initially by the lady on reception who checked me in and offered myself and my partner drinks which she served us. She was very pleasant and friendly. My appointment was with Emmanuel.... Toon meer
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Excellent service and knowledge from Jordan Tidy at Vertu Sheffield. Extremely friendly and helpful without any pressure. He guided me through the process and made me feel confident in my purchase.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - Toyota Sheffield
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
Penistone Road 260, Wickersley, S6 2FQ, Sheffield, South Yorkshire, Verenigd Koninkrijk
- 0330 012 3605
4,7
Uitstekend
102 reviews
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Excellent Customer Service (Hamza Shah)
I had an excellent customer service experience with Hamza. He was incredibly friendly and knowledgeable. He allowed the whole experience to be as stress free and enjoyable as possible. He gave me the space to think about the purchase and didn’t pressure the sale at all. Thank you so much Hamza. I’m looking forward to collecting my new car soon.
18 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Thank you for sharing your experience. It’s wonderful to hear that Hamza made everything so friendly, knowledgeable and completely stress‑free. His approach of giving you space and never pressuring the sale clearly made a big difference, and I’m delighted you’re looking forward to collecting your new car soon.
Many thanks,
Chloe
Purchase of Toyota Aygo
I had an excellent experience at Vertu Hillsborough Sheffield. From the very beginning, James was fantastic. He was friendly, professional, knowledgeable and genuinely cared about making sure i found the right car. Nothing was too much trouble, and he kept me informed throughout the whole process. There was absolutely no pressure, just honest advice and exceptional customer service. I would also like to thank Ryan, the Sales Manager, who was equally welcoming and supportive. Together, James and Ryan made the whole experience smooth, stress -free and enjoyable.
25 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Thank you for your fantastic feedback. We’re delighted to hear that you had such an excellent experience at Vertu Hillsborough Sheffield.
It’s wonderful to know that James provided friendly, professional and knowledgeable support throughout, keeping you informed every step of the way and ensuring you found the right car without any pressure. We’re also pleased to hear that Ryan’s welcoming and supportive approach helped make the whole process smooth, stress-free and enjoyable.
We truly appreciate your kind words and will be sure to pass them on to James and Ryan.
Kind regards,
Matthew
All the sales staff tried their best
All the sales staff tried their best. Totally happy with Ross, James and Ryan
1 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Hi Martin,
Thank you for your fantastic 5-star review!
We’re delighted to hear you were so happy with the service you received from Ross, James and Ryan. It’s great to know the team worked hard to make your experience a positive one.
We’ll be sure to pass on your kind feedback to them all. Thank you for choosing Vertu Toyota Sheffield.
Kind regards,
Kerry
Highly recommend
I was greeted initially by the lady on reception who checked me in and offered myself and my partner drinks which she served us. She was very pleasant and friendly. My appointment was with Emmanuel. He was very polite , friendly and welcoming. At no point was he pushy and I felt at ease throughout. He fully explained everything and checked to make sure I was happy with the proposal made. Upon completion of purchasing my Yaris the manager came to see me personally to introduce himself and thank me for the purchase. He was also very nice and friendly. The dealership had a lovely layout and was nice, clean and welcoming.
9 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Hi Emma,
Thank you for your wonderful review. We're delighted to hear that you and your partner received such a warm welcome from the moment you arrived. It's great to know our receptionist made you feel comfortable and that Emmanuel provided a friendly, professional, and pressure free experience throughout your appointment.
We're especially pleased that everything was explained clearly, that you felt at ease during the process, and that the manager took the time to personally thank you for your purchase. Your comments about the dealership being clean, welcoming, and well presented are also greatly appreciated.
Congratulations on your new Yaris, and thank you for choosing Toyota Sheffield. We hope you enjoy every mile.
Kind regards,
Danielle
Excellent experience for a car purchase
I recently purchased a 2020 Toyota RAV4 Hybrid Excel AWD from Vertu Toyota Sheffield, and I would like to say a huge thank you to Ethan Cooper for his excellent service throughout the whole process.
From my very first enquiry, Ethan was always patient, professional and never put me under any pressure. He took the time to understand exactly what I was looking for, as I had been searching for quite a while for a low-mileage RAV4 Hybrid Excel AWD with the right specification.
After my test drive, I was very happy with the car overall. The only concern I had was the condition of the four tyres. Although they met the Toyota Approved Used standard, I felt they were already quite worn and would likely need replacing in the near future. Initially, I was told that the tyres would not be replaced because they passed the dealership’s inspection, and at that point I decided not to proceed with the purchase.
Unfortunately, Ethan was on annual leave at the time and wasn’t aware of my decision. As soon as he returned and found out that my only concern was the tyres, he immediately spoke with his Sales Manager on my behalf. He understood that I genuinely loved the car and simply wanted peace of mind before making such an important purchase.
Thanks to Ethan’s efforts, the dealership agreed to replace all four tyres with brand new Bridgestone tyres, which completely addressed my concern. He contacted me straight away, kept me updated throughout the process, and made everything as smooth as possible until collection.
Because of Ethan’s dedication and willingness to go the extra mile, I was able to complete the purchase with confidence. I’m absolutely delighted with my RAV4 and couldn’t be happier with the outcome.
Thank you again, Ethan, for your outstanding customer service, professionalism and persistence. You truly made the difference, and I wouldn’t hesitate to recommend both Ethan Cooper and Vertu Toyota Sheffield to anyone looking for a new or used Toyota.
Buying a car is a big decision, and Ethan made me feel listened to throughout the entire process. That level of customer care is hard to find nowadays.
13 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Hi Kenny,
Thank you for taking the time to leave such a detailed review and for sharing your experience with Vertu Toyota Sheffield.
We're delighted to hear how well Ethan looked after you throughout your search for the right Toyota RAV4 Hybrid Excel AWD. Your comments perfectly highlight the qualities we value most: patience, professionalism, clear communication, and putting the customer first. It's fantastic to know that Ethan took the time to understand your requirements, never pressured you, and remained committed to helping you find the right vehicle with complete confidence.
We're especially pleased that, after listening to your concerns regarding the tyres, Ethan worked with the Sales Manager to find a solution that gave you the peace of mind you needed. Buying a car is an important decision, and it's wonderful to hear that his dedication, persistence, and proactive approach ultimately made the difference. Keeping you informed throughout the process and ensuring a smooth handover is exactly the level of service we strive to deliver.
Thank you also for your recommendation of both Ethan and Vertu Toyota Sheffield. We know your kind words will mean a great deal to Ethan and the wider team. Most importantly, we're thrilled that you're now enjoying your RAV4 and couldn't be happier with the outcome.
We wish you many miles of happy motoring in your new vehicle and thank you once again for choosing Vertu Toyota Sheffield.
Kind regards,
Danielle
Had to chase body shop up again today…
Had to chase body shop up again today left 2 messages for them to contact me no call back!!!I'm still surprised that no senior managers at Vertu employ people like those working at Sheffield Toyota carry on if it was my company they would be unemployed absolutely no idea about customer service!!!
14 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Hi Stephen,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration at having to repeatedly chase for an update and not receive a call back after leaving messages. This is not the level of communication or customer service we aim to provide.
We appreciate you bringing these concerns to our attention. Your comments regarding the lack of response and the service you have received at Toyota Sheffield have been noted and will be shared with the dealership management team for review. We understand how disappointing this experience has been and are sorry that we have let you down.
Kind regards,
Danielle
TOYOTA AND US
Montys/Burrows/Vertu Toyota have satisfied all of mine and my family's motoring needs since 1986, when I purchased my first ever new vehicle from David Williamson. The vehicle I ordered in April this year was the fourteenth I have bought from David, but I have also purchased five for my wife, and one for my daughter, twenty in total. Not once in those forty years has any of us been disappointed in any aspect of our involvement with this dealership. Shortly after I placed my order in April this year, David announced his retirement, and I was understandably concerned. Typically, he invited me to the showroom, where he introduced me to James Templeton who, he assured me, would take care of us in the future, as he had done for the last forty years. David did not exaggerate. James and I bonded at our first meeting, and every aspect of the acquisition of my new vehicle, has been perfect, thanks to James. My family and I will continue to rely on this dealership for all of our motoring needs, secure in the knowledge that our best interests are at the forefront of their thinking.
9 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Hi Steven,
Thank you for taking the time to share such an incredible review and for your loyalty over the past 40 years. Purchasing 20 vehicles from our dealership is a remarkable testament to the trust you and your family have placed in us.
We're delighted to hear that David Williamson provided such outstanding service throughout the years and that James Templeton has continued that tradition so seamlessly. Knowing that James made the transition effortless and delivered a perfect experience with your latest vehicle means a great deal to us.
Your kind words about our team always putting your family's best interests first are truly appreciated. We look forward to continuing to support all your motoring needs for many years to come.
Kind regards,
Danielle
Most friendly and knowledgeable
Most friendly, knowledgeable and experienced salesman. Jordan was very helpful and answered all my questions, he even helped me to connect my phone. Overall a really good experience.
8 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Hi Revitt,
Thank you for your feedback.
It's great to hear that Jordan was so friendly, knowledgeable and helpful throughout your experience. We're pleased he took the time to answer all your questions and even helped you connect your phone.
We're delighted you had such a positive experience.
Kind regards,
Danielle
Buying a Toyota? Visit Vertu Sheffield !
Excellent service and knowledge from Jordan Tidy at Vertu Sheffield. Extremely friendly and helpful without any pressure.
He guided me through the process and made me feel confident in my purchase.
All the staff at the showroom were extremely friendly and helpful.
7 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Hi Janet,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that Jordan provided excellent service and shared his knowledge to help you feel confident in your purchase. It’s wonderful to know that his friendly and helpful approach, combined with a no-pressure experience, made the process so positive for you.
We’re also pleased to hear that the rest of the team at Toyota Sheffield were welcoming and supportive throughout your visit. We’ll be sure to pass on your kind words to Jordan and the team.
Kind regards,
Liza.
I found the customer service at Toyota…
I found the customer service at Toyota Sheffield to be excellent, on all occasions, firstly with the Motability car for my daughter and then with the purchase, a week later of a car for myself to replace the 10 year old Toyota that I had done a very high mileage in but had been incredibly reliable nonetheless.
Jordan was particularly helpful in giving advice that I felt genuinely focused on what we needed, not on the best Sale.
30 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Good morning Steph,
Thank you for your fantastic feedback, it’s great to hear you received excellent service throughout both your daughter's Motability journey and your own car purchase. We're especially pleased Jordan provided helpful advice focused on finding the right option for your needs and made the experience such a positive one.
Kind regards,
Dean
Great service
Friendly, informative and professional salesman Hamza took me through the whole buying process.
I am completely happy with the service provided and with my new car.
30 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Thank you so much for your kind words! We are so happy to hear that Hamza was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Communication was good
Communication was good. Did what they said they would.
30 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Thank you for your feedback. We’re pleased to hear that communication was good and that everything was delivered as promised.
Kind regards,
Matthew
The staff were all very friendly…
The staff were all very friendly especially
Owen who sold me the vehicle explained everything to me in detail and wasn’t pushy
I felt very comfortable buying a car from the company
26 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Thank you for your wonderful feedback. We’re delighted to hear that the team made you feel comfortable throughout your experience and that Owen provided clear, detailed and pressure-free support.
It’s great to know you felt confident purchasing your car with us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Vertu toyota sheffield
Vertu toyota sheffield are very welcoming and helpful team from the greeter ,salesmen up to the manager.
Our salesman James is a very patient friendly man.
Both myself and my husband are in our 70s and suffer from anxiety.
James did not rush us, he put us both at ease. He spent time explaining everything to us from the paperwork down to how the car operates.It is our first hybrid car so we needed extra help.
His knowledge and patience is outstanding and I would recommend vertu toyota sheffoeld to anyone considering buying their next car from them.
30 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Thank you for your wonderful feedback. We’re delighted to hear that you felt so well supported by the team at Vertu Toyota Sheffield and that everyone, from the greeter through to the manager, made you feel welcome.
It’s especially great to know that James provided such a patient, friendly and understanding experience, taking the time to explain everything clearly and helping you feel at ease throughout—particularly with your first hybrid. We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind regards,
Matthew
Collected my new car this weekend and…
Collected my new car this weekend and all the service I received was great! James is a very professional and lovely member of the team, with excellent customer service. I received good communication up till the day I collected my new car.
27 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Thank you for sharing your experience. I’m so pleased to hear everything went smoothly when collecting your new car, and that James looked after you so professionally. It’s great to know his communication and customer service made the whole process feel easy and enjoyable.
Many thanks,
Chloe
James and frank at Sheffield vertu went…
James and frank at Sheffield vertu went above and beyond to make my experience enjoyable and stress free I can not thank them enough .
22 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Hi Shaun,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that James and Frank at Vertu Toyota Sheffield went above and beyond to make your experience enjoyable and stress‑free.
It’s wonderful to know that their support made such a positive impact — that’s exactly the level of service we strive to deliver. Your kind feedback means a great deal to the team, and we’ll be sure to pass on your thanks to both James and Frank.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Great team from start to finish
22 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Good afternoon Helen,
Thank you for your lovely feedback. It’s great to hear our team supported you so well from start to finish.
Kind regards,
Dean
I dealt with Jordan very easy to deal…
I dealt with Jordan very easy to deal with from start to finish not pushy at all I’d highly recommend speaking to him if your interested in buying a car from this company
18 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Hi Jon,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you found Jordan so easy to deal with from start to finish.
It’s great to know that his friendly, no‑pressure approach made such a positive impression — that’s exactly the experience we aim to provide for all our customers. Your recommendation means a great deal to both Jordan and the wider team.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
An amazing experience with vertu…
An amazing experience with vertu sheffield.
Special mention@ Emmanuel kanteh, His customer service is excellent.
15 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Thank you for sharing your experience. We’re delighted to hear you had such an amazing visit at Vertu Sheffield. Emmanuel will be thrilled to know his excellent customer service made such a positive impression.
Many thanks,
Chloe
Toyota Yaris hybrid
Hamza was extremely helpful as we had very little experience in driving an automatic car.
23 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Toyota Sheffield
Thank you for your kind feedback.
We’re delighted to hear that Hamza was extremely helpful, especially as you were getting used to driving an automatic car. It’s great to know he was able to support you and make the experience more comfortable and reassuring.
We really appreciate you taking the time to share your experience and hope you continue to enjoy your driving.
Kind regards,
Keith
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