Great service I have been a customer of Vertu motors Chingford for many years The service I received from Sonia magnifico was excellent she covered every detail , while being friendly and efficien... Toon meer
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Lees wat reviewers zeggen
I’m very please with the help Sonia provided with my Motability application. She kept me updated throughout the whole process. Sonia did a good job and I’m overall very happy with the customer receive... Toon meer
Bedrijf heeft geantwoord
Had the pleasure of being served by Nick today. Charming, polite and professional and a super smooth experience. Had an airbag fitted that was completed swiftly with a comfortable waiting area with co... Toon meer
Bedrijf heeft geantwoord
Sonia was honestly amazing! A true credit to the Vauxhall Vertu Chingford Team. She is very professional, helped me find the right car to suit me and my needs, kept me updated every step of the way ri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - Vauxhall Chingford
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
Shadbolt Avenue 3, E4 8PZ, Chingford, Essex, Verenigd Koninkrijk
- 0344 659 6687
4,4
Uitstekend
89 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
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great experience actually found the…
great experience actually found the issue that no one could with my car, have to big up Chris who helped me every step of the way from the beginning to the end much appreciated.
24 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Thank you for your great review.
We are delighted to hear that the team was able to identify and resolve an issue with your car that others had been unable to find. Providing expert support and keeping our customers informed throughout the process is something we take great pride in.
A special thank you for recognising Chris. It's fantastic to know that he supported you every step of the way and made the experience as smooth and stress-free as possible.
We truly appreciate your feedback and thank you for choosing Vertu Motors.
Kind regards,
Keith
Great service
Great service
I have been a customer of Vertu motors Chingford for many years
The service I received from Sonia magnifico was excellent she covered every detail , while being friendly and efficient she made the experience of choosing a mobility car very easy
If your looking for a mobility car I would definitely recommend Vertu motors Chingford where Sonia can guide you you through the process
23 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Hi Mary,
Thank you for your fantastic 5-star review!
We’re delighted to hear you continue to receive great service from the team at Vertu Vauxhall Chingford. It’s wonderful to know Sonia made the process of choosing your Motability vehicle so easy, taking the time to explain everything and provide such friendly and efficient support throughout.
We’ll be sure to pass on your kind feedback to Sonia. Thank you for your recommendation and continued loyalty.
Kind regards,
Kerry
Airbag recall
Had the pleasure of being served by Nick today. Charming, polite and professional and a super smooth experience. Had an airbag fitted that was completed swiftly with a comfortable waiting area with complimentary tea and coffee to enjoy whilst it was done. Very satisfied!
20 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Hi Phil,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Nick provided such a charming, polite, and professional service during your visit to Vauxhall Chingford.
It’s great to know that the airbag fitting was completed quickly and efficiently, and that you were able to relax in our comfortable waiting area with complimentary refreshments while the work was carried out. We’re thrilled that everything went smoothly and that you left feeling very satisfied with your experience.
We’ll be sure to pass your kind feedback on to Nick and the team.
Kind regards,
Liza.
I’m very please with the help Sonia…
I’m very please with the help Sonia provided with my Motability application. She kept me updated throughout the whole process. Sonia did a good job and I’m overall very happy with the customer received provided by her. Thank you!
20 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Hi Chris,
Thank you for taking the time to leave us a wonderful 5-star review. We’re delighted to hear that Sonia provided such great support with your Motability application and kept you updated throughout the entire process.
It’s fantastic to know that her communication and dedication helped make the experience a positive one for you. We’ll be sure to pass on your kind words to Sonia, who will be thrilled to receive your feedback.
Thank you again for choosing Vauxhall Chingford.
Kind regards,
Liza.
Antwoord van Vertu Motors - Vauxhall Chingford
Thank you for your kind review.
We are delighted to hear that Nick was so helpful throughout your experience. Delivering excellent customer service and providing support every step of the way is what we strive for, so it's wonderful to know that Nick made such a positive impression.
We truly appreciate you taking the time to share your feedback, and we will be sure to pass your comments on to Nick. I'm sure he will be delighted to hear them.
Thank you for choosing us, and we look forward to welcoming you again in the future.
Kind regards,
Keith
Nick has been very helpful and provided…
Nick has been very helpful and provided great customer service
17 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Hi Graham,
Thank you for your fantastic 5-star review!
We’re delighted to hear Nick was so helpful and provided great customer service throughout your experience. We’ll be sure to pass on your kind feedback to him.
We really appreciate your support and hope to welcome you back to Vertu Vauxhall Chingford again soon.
Kind regards,
Kerry
Thanks Nick for your support today
Thanks Nick for your support today. You were truly amazing and very professional.
16 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Nick provided a very fast and efficient…
Nick provided a very fast and efficient service, fantastic customer service skills to, thank you Nick
16 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Hi Karen,
Thank you for your review. We're delighted to hear that Nick provided a fast and efficient service and demonstrated fantastic customer service skills throughout. We'll be sure to pass on your kind thanks to Nick and the team at Vauxhall Chingford.
Kind regards,
Danielle
Excellent service from Nick
15 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Hi Robert,
Thank you for your review. We're delighted to hear you received excellent service from Nick.
Kind regards,
Danielle
Nick was very helpful on my visit
Nick was very helpful on my visit. Great customer service
14 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Hi HA,
Thank you for your review. We're pleased to hear that Nick was very helpful during your visit and that you received great customer service.
Kind regards,
Danielle
Sonia was honestly amazing
Sonia was honestly amazing! A true credit to the Vauxhall Vertu Chingford Team. She is very professional, helped me find the right car to suit me and my needs, kept me updated every step of the way right up until i received my car. Couldn’t be happier with my car and the service. THANK YOU SONIA!!
13 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Hi Bailey,
Thank you for your fantastic review. We're delighted to hear that Sonia provided such an amazing experience and helped you find the right car for your needs. It's great to know she kept you updated throughout the process and made everything as smooth as possible.
We'll be sure to pass on your kind words to Sonia. Congratulations on your new car, and thank you for choosing Vauxhall Chingford.
Kind regards,
Danielle
I was contacted in late June 2026…
I was contacted in late June 2026 regarding a manufacturer safety recall for my Vauxhall Grandland due to the potential premature wear of the camshaft drive chain. The recall letter states that, in the worst case, the chain could break, and advises that the inspection should take around one hour, or up to six hours if the chain requires replacement. Reading this was understandably concerning.
After receiving the recall notice, I telephoned the Vertu dealership previously Bristol Street Motors and also sent an email to the Service Manager to arrange the repair. I explained that I did not feel comfortable driving a vehicle that was subject to a manufacturer safety recall and asked whether the vehicle could be collected.
I was disappointed to be told that I would need to pay a £60 collection and return charge, despite living only a few miles from the dealership. As this relates to an official safety recall, I had expected the process to be carried out without any additional cost to the customer.
What disappointed me most was the response I received when I explained my concerns. Rather than recognising why a customer might be reluctant to drive a vehicle that has been recalled for a potentially serious defect, the impression I was left with was that the choice was simply to pay the collection fee or not have the work carried out.
Having leased Vauxhall vehicles for around 20 years, I expected a more customer-focused approach. Safety recalls are issued to protect customers, and I do not believe owners should feel they have to choose between paying extra to have a recalled vehicle collected or driving a vehicle they no longer feel is safe.
I hope Vauxhall and its dealerships review their approach to collection charges for manufacturer safety recalls, as this would provide greater reassurance and encourage customers to have important safety work completed promptly.
UPDATE 14th July 2026
Dear Nick Vertu Dealership
You wrote:
We don't pay for collection of car.
Based on this, it appears that I am expected to cover the cost of collection due to a Vauxhall safety fault and recall.
This is not a minor issue or inconvenience; it is a serious safety concern.
A potentially defective camshaft drive chain presents a significant risk. Failure while driving could result in a sudden loss of engine power, potentially leaving the driver stranded in live traffic. In such circumstances, steering and braking assistance may also be compromised, making the vehicle considerably more difficult to control and stop.
A sudden loss of power at motorway speeds or in fast-moving traffic could endanger not only my safety but also that of other road users.
There is also the risk of severe engine damage if the camshaft drive system fails, potentially requiring extensive repairs or complete engine replacement.
Despite these concerns, your response was that its okay to drive.
I am a registered disabled Motability customer and have clearly stated that I do not feel safe driving a vehicle subject to this safety recall to your dealership.
I requested a safe and reasonable method for the vehicle to be transported to you so that Vauxhall’s safety recall can be addressed.
I find your response dismissive and distressing. It gives the impression that my safety, as well as that of other road users, is not being taken seriously.
You have suggested that I drive the vehicle despite the potential risks involved. I do not believe it is reasonable to expect me to pay £60 for collection because I am unwilling to drive a vehicle affected by a serious manufacturer safety recall.
Despite raising this issue with the Nick dealership manager, Manager Gary in the service department, the Motability department, DVSA and the Vauxhall safety recall support line, all have maintained that it is my responsibility to get the car to the dealership. I am now booked in and will have to drive the vehicle, as I cannot afford the £60 collection fee.
This is a Vauxhall safety issue. It is not the result of any damage I have caused, nor is it a routine repair I have requested.
Please confirm in writing whether Vertu Vauxhall’s position is that a disabled Motability customer who does not feel safe driving a recalled vehicle is required to personally pay for its collection and transport for a manufacturer-issued safety recall.
9 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Dear Jacqueline,
Thank you for your further comments.
We fully understand that a safety recall can be concerning, particularly when it relates to a potential engine component issue. We do not wish to downplay the seriousness of the recall; however, it is important to clarify that the manufacturer’s guidance does not state that affected vehicles should not be driven prior to inspection. The recall process is in place to identify any vehicles requiring action and ensure the necessary repairs are completed.
At no point have we disregarded your safety or the safety of others. We have followed Vauxhall’s guidance, offered to complete the recall work free of charge, and provided advice on the options available should you not feel comfortable driving the vehicle, including contacting your RAC breakdown provider for an assessment and possible recovery if required.
We appreciate that you remain unhappy with the outcome, but the suggestion that we do not value your safety is not an accurate reflection of the support and advice we have provided.
We have now responded fully to the concerns raised and clarified our position. In the interests of keeping communication constructive, we will not be entering into any further discussion regarding this matter via Trustpilot. Should you wish to discuss the recall appointment or any further assistance required, we remain available to support you directly through the dealership.
Kind regards,
Nick Locke
General Manager
Vertu Vauxhall Chingford
Visited Vertu Vauxhall Chingford for…
Visited Vertu Vauxhall Chingford for the second time and received outstanding service again. Nick was very welcoming, explained everything clearly, and made the whole process easy and stress-free. Really pleased with the support I received and would definitely recommend him to anyone visiting the dealership.
13 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Nick was great
Very quick, efficient service, friendly and polite thank you Nick for your time
30 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
I had a great experience purchasing a…
I had a great experience purchasing a used car through Sammy. He looked after my friend and me from start to finish, making the whole process easy and stress-free. He was friendly, honest, and took the time to answer all our questions without any pressure. The car was exactly as described, and we were really happy with the service we received. I would definitely recommend him to anyone looking for a reliable used car and excellent customer service. Thanks again for making it such a positive experience!
27 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Thank you for such a fantastic review. It’s wonderful to hear that Sammy made the whole process easy and stress‑free for both you and your friend. His friendly, honest approach and willingness to answer every question really do make a difference, and he’ll be delighted to know you felt so well looked after. We’re also pleased the car was exactly as described and that the experience left such a positive impression.
Many thanks,
Chloe
Great service from Nick
Great service from Nick. Very polite and helpful.
23 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Hi Paul,
Thank you for your feedback.
We’re pleased to hear Nick provided such polite and helpful service during your visit.
Kind regards,
Danielle
Nick’s customer service is impeccable!
Nick’s customer service is impeccable!! He was kind, welcoming and reassured me that my car would be looked after carefully and efficiently. He is a treasure to your company!
24 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Hi Andryzoe,
Thank you for your fantastic 5-star review!
We’re delighted to hear Nick provided such impeccable service and made you feel so welcomed and reassured throughout. It’s great to know you felt confident your car was in safe hands.
We’ll be sure to share your lovely feedback with him.
Kind regards,
Kerry
Im happy with my experience however one…
Im happy with my experience however one worker in particular, Sonya made my experience better as she made me feel comfortable, was very kind, helpful and i enjoyed giggling with her :)
19 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Thank you for sharing this lovely review. I’m so pleased to hear you had a good experience, and it’s wonderful that Sonya made it even better. Her kindness, helpfulness and ability to make you feel comfortable — plus the giggles — really shine through.
Many thanks,
Chloe
Friendly team in the showroom and excellent care
Friendly team in the showroom whether maintenance or salespeople. Excellent customer care especially Sammi Arif, who arranged car finance and services.
17 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Vauxhall Chingford
Good afternoon,
Thank you for your kind feedback, it’s great to hear you found the team friendly and supportive throughout, and that everything was handled with excellent care.
Kind regards,
Dean
Antwoord van Vertu Motors - Vauxhall Chingford
Good afternoon Kerrie,
Thank you for your review. It’s great to hear that Sonia was so helpful and that you had such an amazing experience — your feedback is really appreciated.
Kind regards,
Dean
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