Vertu Motors - Volkswagen Nottingham South Reviews 

Saw the perfect used car online at Vertu Nottingham South and called them. From that moment on I received a superb level of service, particularly it was not possible for me to come and see the car in person. Steve Morgan could not do enough to assist me and provided excellent personalised videos of the car and took the time on the phone to furnish me with all the information I required and answer all my questions. He organised delivery of the car to my home and I was delighted. A first-class service all round from Vertu. I can highly recommend these guys.

We purchased our new car recently from Vertu Volkswagen Nottingham South. Their sales advisor Evie Hendry and her manager Chris did an excellent job on helping us to find the best suitable new vehicle for our family. The process was very smooth and pleasant. Evie has been very professional and patient. Thank you Evie and Chris :) . A++++++ experience.

I had a great car-buying experience. Ryan, the salesperson, was extremely helpful and passionate about his work. He provided clear, detailed explanations, was very well organized, and demonstrated a high level of professionalism and preparation throughout the entire process.

The manager, Chris, was also very helpful and genuinely tried to provide as much benefit to the customer as possible. He took the time to make sure everything worked out in the best way for me.

Overall, it was a smooth and positive experience, and I highly recommend working with Ryan and Chris.

A completely faultless experience. The team were amazing from start to finish. Paul Boyd was so professional and friendly - he made the whole process so simple. Ryan, who was there to handover my car (Paul had fully briefed him) was fantastic too. He explained everything I needed to know and could not have been more helpful when I asked the daft questions. I cannot thank them enough and would loved to have rated 20 out of 5. Everyone we spoke with at Vertu West Bridgford whether on the phone or in person were so lovely and helpful. I highly recommend them. Thank you so much . I love my new ID3 🥰

"I am very pleased with my new VW Touareg! A big thank you to Steve and Mat—they were fantastic to deal with and delivered everything that was promised. I highly recommended Virtu Nottingham South."

Evie and her manager went above and beyond to make the experience easy.

I had a fantastic experience at VW Vertu Nottingham South, thanks to Matt. From start to finish he was professional, friendly, and extremely knowledgeable. He took the time to explain everything clearly, answered all my questions honestly, and made the whole process smooth and stress-free. You can tell he genuinely cares about providing great customer service. I wouldn’t hesitate to recommend Matt and the team at VW Vertu Nottingham South to anyone looking for a great car-buying experience.

From the first contact to enquire about used car and trade in options to driving away in my new (used) car the experience was positive. Great communication, information and advice given but never pushy.
Full marks from a satisfied customer.

I recently bought a new VW ID7 from Vertu in West Bridgford. From my first contact with them they were helpful and informative. Evie, Chris and Ryan were all excellent and made the whole process easy and a pleasure. I would recommend them.

Helpful knowledgeable friendly sales staff

From start to finish our experience was terrible - they left us waiting for a response because someone went on holiday and didn't hand our case over. When the car service was complete, the person contacting us "called the wrong number all day" and we weren't able to make it before they closed, which cost us £30 in pointless taxis. I was on the phone with them to request someone to wait 7 minutes to allow us to pick up the car, as it was their mistake, and was hung up on and unable to get back through. We arrived 7 minutes late, thanks to their error, to find no one there.

Cost us money, cost us time, and now we don't have a car because of their incompetence. Please avoid at all costs, we will be filing an official complaint.

Megan was absolutely fab from start to finish, she kept me well informed during the whole ordering time frames of my car being delivered, made sure everything was set up for me on collection and went above and beyond to make sure I was fully sorted before I left with the car. She took time to explain everything and made me feel so at ease.

Brilliant service and experience.
2 new tyres on my ID5.
Very friendly welcoming staff.
Would highly recommend.

The experience from start to finish was really smooth. I’m really happy with the car & Laurence was really helpful and went above and beyond. I would definitely recommend a friend or family member to come here.

I’m really pleased with my experience at VW Nottingham South. Laurence made the buying experience completely smooth and stress-free.
From the moment I contacted him, he was professional, knowledgeable, and genuinely helpful. He guided me through all the paperwork, explained financing options clearly, and made sure I understood every step of the process.

Even though I came in with a car already picked out, Laurence treated me like a valued customer and went above and beyond to make sure the purchase was seamless. His patience, attention to detail, and friendly approach really stood out.

Thanks to Laurence, I walked away confident, happy, and completely satisfied with my purchase. I would highly recommend him to anyone looking to buy a car, whether you’ve found your vehicle or need guidance finding on, he makes the entire experience smooth and enjoyable. Cheers to happy motoring!⭐️

This is the second car we have bought from VW Nottingham South within a year. The service we received from Matt at the branch last year was so good, we asked for him specifically this time, and he was just as informative and thorough this time around. We received an offer on our part exchange that felt fair, and secured a car that’s perfect for our needs.

Terrible very slow to respond and not very customer friendly

Great dealership, really good sales person made the buying experience very easy and successful.

The whole experience was very relaxed and enjoyable. There were no pressure sales tactics and the team were very friendly and helpful.

I took my car to this garage on Friday 31st October to have my car diagnosed after it had developed a fault with the electric windows. After waiting over 4hrs I was told my car required a new window control panel that they would have to order in. I was told they would contact me in a few days to book my car in to have the work done.
After 6 days of waiting for a call I decided to contact them, I spoke to Sarah in the service department and she told me the part would no be in until Monday November 10th. I didn’t believe her so after several minutes of her arguing with me she said she would call me back with a time to bring my car in the next day. After waiting over 4hrs for her to call I decided to call her. After calling the garage 23 times with no response I decided to drive 30 minutes to the dealership to speak to Sarah person , when I arrived she didn’t seem at all bothered that I had driven in to sort it out because she couldn’t be bothered to do her job.
I asked to speak to the service manager ( Tom) who said it was unexceptionable that I’d been treated like this and when I bring my car in he’d come and see me.
I took my car in on the Friday morning and Tom was nowhere to be seen and when my car was fixed they couldn’t even tell me it was ready.
This is the worst garage I’ve ever been to and Tom and Sarah need retraining or moved to an other position where they don’t deal with the public.
And before someone from the Vertu VW respond with a empty apology please don’t waste your time
You’ve had lots of negative feedback but you don’t do anything to change the way your service staff treat your customers.