Vertu Motors - Volvo Yeovil Reviews 

Nick Handley was very helpful and made the handover of my new car easy. He explained everything well and clearly.

Guy was the perfect guide through the car purchasing process. We never felt under any pressure to buy but he gave us all the support we needed to make the eight decisions.

Jodie was fantastic from start to finish. She made me feel at ease from the start and not only went out of her way to deliver my car locally but spent over an hour with me making sure I was happy with everything. I can’t recommend her enough. Thanks Jodie.

The experience was very good stress free, Guy made the process super easy for us by phoning and emailing us every step of the way, he also took time to show us every control and set up the car up perfectly for us highly recommend.

Fantastic service from Adam and Jack at Vertu Mini Yeovil - best new car day ever!

Very sad day for me at the new showrooms and work shops at Vertu Yeovil . I have been buying Volvo for over 20 years mostly from Yeovil motor company who used to be in Reckleford. Always had the most wonderful treatment and service . My wife and I entered the Showroom at approximately 11:00am this morning, we did not have an appointment. We looked at the two models on display for approximately 15 minutes, hoping that a salesman would at least ask us if we needed any help. Sadly this did not happen, there were at least two people at the desk looking at there computer screens, obviously not interested in a possible customer looking to change his car.
What a sad day for Volvo in Yeovil.

Took my car to an independent after I had work done at Volvo. Found missing bolts, cambelt housing not on properly. Volvo lost my locking wheel nuts and denied any wrong doing even tho try were last ones to have them. I had warranty but not a single person on phone or in the shop asked if I had this resulting in my paying nearly 2k but I said at the last minute and it dropped to 1k. Not the service you expect from Volvo.

Was looked after by Linden. Polite and efficient. Unhappily we couldn't figure out a few things on the car so wasn't able to experience those. EX30 is lovely to drive but not the car for me as only has one big screen in the middle and nothing in front of the driver and very very few physical buttons. Also I like the fact that you just then buy the car from the Volvo website no haggling with the sales person.

Received our XC40 in November, absolutely love it. Stuart’s customer service was brilliant, from booking a test drive to receiving our vehicle. It was the first car we looked at and we looked no further, Stuart was very informative and sold it to us there & then!
Thanks again.

I ordered my new Motability vehicle and Stuart was absolutely brilliant, he was very professional and very helpful which made for a first class experience.

I have a 2014 V60 plug in hybrid, so an early model with the technology. Following some work done in April, I was given 2 quotes for work that needed to be carried out - one for c 800 and one for c 1400. I couldn't afford it at the time so postponed until the MoT was due ie now. Still can't fully afford it, but decided to get it all done at once and make use of the promised savings from only disconnecting the hybrid system once. After having the car for 2 days, I paid the bill, just shy of 2000 so as I was expecting, so thought no more of it, but upon getting in the car the error message related to the second message still appeared. On querying inside, claimed absolutely no knowledge of the second job, but I would not know of the parts required without it previously being discussed, I am no mechanic. I left, drove the 30 miles home and sent through photos of the quotes from April, but have not had any response. I have effectively paid 2.5 times the quote for the first job. There are many things on the itemised bill that do not appear on either quote so I have been charged for a lot of unauthorised work. I will give the dealership a little longer to respond before I take up with whatever ombudsman covers mechanics.

It's also worth noting that if you do use this dealership, be prepared for a long wait and a lot of time wasted. They are never in a hurry to get you on your way - I was waiting c 1hr while they tried to locate my courtesy car. Deal with them on your day off if you have to at all. If they don't remedy my situation I certainly won't be dealing with them again!

Staff very helpful and knowledgeable: dealt with Guy who went out of his way to find us what we had asked for.
Many thanks Guy!

Been coming to JLR Yeovil 10 years (formerly Helston) Bought my RRS new in March 2023 from Vertu Yeovil, host of unresolved problems, host of emails/phone calls unanswered. Returned the car January 2024 for the last fault and 5 visits later (sometimes the car languishing with them for weeks) not resolved, and then weirdly advised there was no fault (despite Landrover assistance and JLR technical insisting there is). Just took it to Hendy who confirmed the fault in 10 seconds and now booked in for repair. Tried leaving review on Vertu website, but tellingly they will only allow positive reviews.... Make your own judgement.

Just received delivery of a used Volvo XC60. 42,000 miles @ £20k (so no small change!) Issues reported:

1. The tyre sensor is on
2, The passenger seat has a large indentation, not referenced in our email correspondence
3. The numbers plates are showing Halford. This concerns me have you even done any preparation to the car?
4. OSR wheel is corroded (aka crabbing/white spiders). Why did your dealership fix one wheel (NSF) but not do the other (OSR)?
5. NSF have wheel arch trim missing to protect front electrics
6. front bumper is not aligning up as I can see gaps in the headlight
7. Undertray has a massive crack in it
8. Had to go top up the car with Diesel upon delivery, so no FOC fuel.
9. Not received any touch up paint as discussed
10. No personalised number plate as discussed.

The dealership did not service the car before it came to me either.

This is shocking, there is no pride in car dealers all they want is your money.

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Alan Woodland listened to my issues and asked me what i wanted as a resolution. The car will be picked up and repaired.

Buy with confidence no need to worry whilst Alan is around. A true gentlemen and brilliant GM. One dealership you can trust even make a mistake happens (no one is 100% perfect) they will put it right.

I took out a Service Plan on a Range Rover with Vertu Yeovil which cost £1279. In the event I sold the car before using the Service Plan so tried to cancel and get a refund of the money paid.

It took weeks of running around before the plan was finally cancelled - it is now another 2 weeks and they still have not refunded any money.

I contacted the Dealer who gave me a number to call and was then told by the company that issues the service plans that they had no record of any plan.

I'm getting nowhere with the dealer and now it's looking like my only option is the Small Claims Court.

It's scams like this that give Car Dealers a bad name - I'm sure they would get more custom if they just treated people honestly.