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4,3
17 reviews
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What great service! I rang to check stock, my call was answered quickly with a positive answer. I then ordered a pack of spare fixings for an Elbesee Easy Clip frame, at midday on a Friday and they arrived in the post on the next day, on a Saturday morning.
Customer service is fantastic. Have made a couple of orders now which were dispatched promptly. There was a bit of a mix-up with a needle minder I had ordered — from the same brand, just different big cats — but I reached out to the company via email and as soon as they saw it they sent out the correct one and even let me keep the other. It arrived the very next day. Absolute stars, thank you.
I saw a Facebook review about a Lowery stand bundle being purchased from Very Crafty at a great price. I decided to treat myself and ordered on Wednesday evening. Stand arrived on Saturday morning. Very speedy! Will definitely order from them again when I “need” more cross stitch supplies.
I ordered two items, as a gift, and Very crafty gave me the benefit of their expert knowledge to ensure I got the right ones instead of what I wrote down in error, even though the correct one cost less. Thhey then expedited delivery. I don't know what more you could ask for.
east website to order from, wanted some Anchor threads they had them all and posted out quickly and at great prices, brilliant service many thx.
Had to call Very Crafty as I needed a birthday present quickly. They couldn't have been more helpful. Will definitely be buying from them again.
I have recently been contacted by Michelle from Very Crafty who was extremely helpful and the problem has now hopefully been rectified - thank you.
Ordered a nurge embroidery hoop. When it was delivered the locking mechanism was missing. I emailed about a replacement was told it would have been obvious if it was missing when packaged up. Was told a replacement would be sent. When the envelope arrived there was nothing in it apart from a business card and the envelope had a slight tear in it, has become a complete farce. Have given up with getting a replacement as the first email had the tone of not being trusted, lost my money. Ordered a frame from elsewhere.
Yet again, great service from this company. Always well priced, quick to dispatch and well packaged. My go to shop!
Would not recommend this company, poor customer communication regarding its products . Expensive and not customer focused.
Antwoord van Very Crafty
The customer ordered an item from our website without reading the product contents. The contents were also clearly visible on the product packaging on receipt of the item.
Although the customer was aware we were happy to refund the item on return, unopened and as new, it was returned opened and damaged. As agreed, the item was returned to the customer because of this.
The customer seemed to be satisfied with this resolution at the time, therefore we do not understand this review.
I telephoned Very Crafty for help with a particular item which was a gift for a friend that I needed to get to her quickly - they could not have been more friendly, helpful and efficient - and my friend loved her gift, I would not hesitate to use again, thank you so much!
Great service. All the kits I have used were really good quality. Also they were very happy to help when I needed advice.
Such an amazing company overall and the customer service is great - they always respond rapidly to any queries I may have. Their products are so reasonably priced and the special offers they have are always way too tempting to resist! My orders arrive very quickly and are always perfect. I really recommend this company and I wouldn't use anyone else for my cross stitch kits and accessories. Thank you :)
Wonderful customer service and beautiful products - the fabric is really good quality.
A great range of products and always delivered on time. A very helpful team when I have had questions about certain products they responded quickly and with excellent advice. Would recommend!
Purchased a Lowery embroidery stand on 1/6/25. 1 week later the seller emails me stating I owe them additional funds for shipping.
I state my credit card was charged for the item & shipping cost based on time of purchase. Seller refused to honor transaction & offered a refund.
The seller claimed they have shipping details on every large item stating additional shipping costs will be added. Their website is disorganized, this information was not present on the item page when I placed my order. I even provided them a link showing the item page of a similar item that did not have the additional shipping cost details.
Waste of time, don't shop here. They don't deserve our business.
Antwoord van Very Crafty
This review is not correct. This order was for a 'special order' non-stocked item. It was clearly stated on the product page that additional delivery charges would apply outside the United Kingdom. Also stated in delivery and terms & conditions. Unfortunately, the customer would not accept this to be factual & a refund was issued immediately, as requested.
Despite being online only, stock levels on the website was not up to date and the item I want wasn't actually in stock. They then claimed to have sent a substitution, but the parcel got lost by royal mail (the delivery office themselves told me it's been lost when i went to ask), and the website refused to refund or get an insurance claim from royal mail as they should've
Antwoord van Very Crafty
We have no knowledge of this transaction and, If genuine, we would of course have refunded.
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