Vesgantti Reviews 

If I could show you the crater that has formed on this mattress you may think an elephant had slept there.
Well my partner is certainly not heavy as the response came back as to that’s what happens to these mattresses. Offered a topper at a 20% discount. That’s not going to solve the problem and a bad back would be imminent.
10 year warranty is a load of tosh.

I did not want the mattress and the company was responsive to me. I got a full refund no problem.

Thank God I read all reviews before buying . Before buying its better to read customer reviews...

Please do not buy anything from them!

7 days after purchasing the mattress, while I did not receive the item I sent an email to them , some body answered that we do not have the mattress and we will issue a refund. I bought another mattress. After about 2 weeks suddenly I found a mattress in my mailing room. They have sent it without informing me. Now they do not accept to return and refund. They are offering 22% refund!!!

I wish I had read the reviews here.

No contact number!

Disaster customer service

Taking ages to get the matter sorted
Avoid at any cost

I chose wrong size by mistake in my order. Just after submitting my order, I realized it and sent many emails to customer service to change my order. It looks like they keep avoiding me.

After they dispatch the mattress, I know it will be difficult to update. Very bad customer service really, no telephone number and no response from emails.

Ordered a mattress from them but didn’t fit our bed correctly, tried to contact company straight away for an exchange although no contact number only email addresses. Finally spoke with someone who said there is no collection in my area so the best they could do would be to offer me a 30% refund to keep the mattress. I am now left with a mattress I don’t need and waiting on a 30% refund! I am out of pocket, need to now find a way of selling this mattress and buy a new one! Unbelievable really!

DO NOT BUY DIRECT FROM THIS COMPANY UNLESS YOU KNOW FOR SURE YOU ARE NOT GOING TO RETURN YOUR ITEM. I wanted to return and refund the mattress topper within the trial period and the customer service keep delaying. The mattress topper totally provide no support which cause me to sink into the form and caused me backache. It's totally misleading on their website which indicated free collection on the returned item -When I pressed for the free collection, they said they do not have a collection service and only want to refund me 30%! When I refused, they then offer me 50% when I am entitled full refunded. In the end, I suggested to them to I will bring the item to charity for donation and they agreed and finally refund me full amount. It took me more than 3 weeks to get my money back. Unless you are willing to take the risk, please don't buy from this company.

If I could rate as 0 stars I would. We bought the mattress after some great personal recommendations, we were reassured by the 100 day trial, after 4 weeks of lost sleep and discomfort we decided that it wasn’t for us, here is where the problem started, no refund offered despite this being in their T’s and C’s, this was upgraded to 30% and later 50%. A full refund would only be offered if I could return the mattress at my expense. Do not use this company if you plan on the 100 night trial. There is no such thing!

if i could give 0 stars i would !!!
Ordered two mattresses and just received one !
only customer service is via email and they do not even reply to you ..
so very , very disappointed ..

Zero customer service. I ordered a 12" mattress and it only expanded to 10.5" afer nearly a month. I sent an email to SupportVesgantti-home about the discrepancy in mattress thickness and they never responded. Seems they don't care to be bothered by customers who have already paid their good money although the customer is unhappy with their product. would not do business with this company again.
Update 12/21/2023: The 12" mattress I ordered and paid for still has not expanded beyond 10.5" and I have never heard back from Vesgantti support or customer service (if they even have one or care to bother responding). There are better mattress companies and mattresses out there so avoid frustration and disappointment and stay away from this company.

Tracking number: AHUKB1706189
Order Number: 100119970

This is a complaint for the failed delivery and uninformed cancellation of my order. I received a call from your delivery provider informing that he is at my place for delivery. I was at work and couldn't attend to the uninformed delivery. I had no intimation that the order would be delivered today. The delivery personnel pushed me to wither collect now or cancel the order. He carelessly cancelled my order without any effort to attempt redelivery.
It is pissing me off, even after paying the money to buy a product, the people are so careless that they can’t even notify a delivery !
I didn’t even receive any email saying it’s been dispatched!

Such a ridiculous service

I was recommended by a friend who had a very positive experience with Vesganti to purchase one or their mattresses. I 've made the order today but i am now very concerned because i have never received the confirmation email to my order or a reference number, contrary to what it said on the check out page of their website. Only now i am reading so many negative reviews here , I wished I had done before but my friend did vouch for them, and he is now very upset and disappointed. I have sent some emails before and after purchase, no reply was received to any of them...
...then an email confirmation arrived at 3.00 am ( clearly not from the UK) and the mattress followed 3 days later, and it's exactly what I'd expected.
So in spite of the lack of communication from Vessganti i can say that i am satisfied with the product and I did not receive a wrong recommendation......
I might have spoken too soon. The mattress is 4 cm ( 3 inch ) lower than advertised ...hence I am not completely satisfied with this company.

PLEASE DO NOT BUY FROM THIS COMPANY!!!! I ORDERED A MATTRESS BEFORE I READ ANY OF THESE REVIEWS, I WROTE TO THEM AND CANCELLED IT AND WAS TOLD IT HAD BEEN DISPATCHED. I WAS TOLD IF IT TURNED UP TO REFUSE IT. THE MATTRESS DIDNT ARRIVE AND I HAVE SENT NUMEROUS EMAILS ASKING FOR MY REFUND, SO FAR I HAVE NOT RECEIVED ONE AND I HAVE NOW GIVEN THEM 7 DAYS IN WHICH TO SRND ME A FULL REFUND OR I WILL GO TO TRADING STANDARDS. I WISH ID READ THE REVIEWS AS I CANT AFFORD TO LOSE £154 .

I ordered a mattress topper from this company on the 24th of September and I expected it to be delivered within 3-5 days as described in their website but until now 9th of October I'm still waiting. I should have read the reviews for this company. I would never again order from them.

Seriously the worst ever. I read the reviews after I ordered and regretted not doing this before. They sent the wrong mattress. It was one they don't even sell on their website. I didn’t realise until I opened it. I emailed straight away and they said I could send it back for a refund BUT I had to pay the return carriage which they wouldn't refund. It would have cost me over £60 to return it!!! They offered a discount and kept offering more until it got to 80% refund. They don't even have the decency to use your name they just refer to you as ‘customer’. I could have donated to a charity and then they would refund in full but I couldn’t trust them. They lied so much to me saying it was the mattress that I ordered and that it was the right mattress but in the wrong box. My advice is either source somewhere else or check the package at the door before accepting and ALWAYS pay by credit card to get extra protection. Any 3rd party company using these (Amazon etc) should do a test purchase to see how awful they are. DON'T BUY FROM THESE PEOPLE!

Appalling customer service, mattress topper was to arrive in Friday, which it did, just not to me! Called B&Q who said take it up with seller. Contacted Vesgantti via B&Q link. Basically have said it was signed for, when I tried to explain that I nor my neighbours received anything the response more or less implied that I am lying. I then received a message via messenger from a stranger, stating asking if I had recently ordered mattress topper. I confirmed that I had. He explained he got it on Friday, called Amazon (who delivers for this company) he asked for my address so he could drop it off, but Amazon refused(well done Amazon) he said Amazon said not to worry about it and they would refund me. Which is strange as I didn't buy from them. Sent another message to Vesgantti stating what this person said. Now will need to wait until 4am tomorrow for a response, at this point someone has my topper and I am out of pocket. Sham of a company! And shame on B&Q for allowing this company in their site!!

I purchased
Vesgantti Nova Luxe Hybrid Mattress 11 Inch Euro(Box) Top Mattress × 1
3FT Single in January, delivery was extremely fast and I was kept well informed.
The mattress itself is of incredible quality for the low price, and so comfy and deep!
I highly recommend this company and would use again for purchasing mattress!

Ordered a Vesgantti 3 Seater Sofa. Delivered without any parts needed for assembly. (Chair Legs, nuts, bolts) etc

Have contacted them with no reply on whatsapp or email after three weeks now.

Beyond disappointing.

If they could just send us the required missing parts, we would be happy to change our review to a 5 star, as we love the sofa's look...we just have to admire it inside a box packed away currently!!!

Dropshippers of Chinese made mattresses, which isn't an issue, but I wanted to return one of the mattresses I purchased, was then made to wait for 2 weeks to confirm they had received it, then offered me £30 refund for me to keep the mattress.

I had to claim via my credit card company for a refund.

BEWARE if you want to return anything - Also, the customer service responses come via a Gmail account.