VIDA Select Reviews 

Although my initial experience with VIDA was less than desirable, I want to share how impressed I’ve been with how the company handled it. When I voiced my concerns, Rosalia reached out to me immediately. She explained that my original matchmaker was new in her role and that there were very limited suitable matches available at that time. Most importantly, she took full ownership of the situation and went above and beyond to make things right.

Rosalia’s professionalism, compassion, and genuine commitment completely restored my trust in VIDA. She exemplifies what excellent customer service should look like. I now feel confident recommending VIDA to anyone seeking a professional matchmaking company with a truly customer-focused culture.
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I signed up for Vida Matchmaking 2 weeks ago. While my matchmaker didn’t make any recommendations to enhance my profile—which I was fine with—my first match was quite surprising and disappointing. He was 23 years older than me, even though I clearly indicated a preferred age range of seven years above or below my age. He also follows a religious belief system very different from mine, which made me question whether my preferences were fully considered.

I reached out to my matchmaker to share these concerns, and although she promised to call me back, I haven’t heard back yet. This lack of follow-up has been frustrating, as I expected a more personalized and attentive experience.

I’m currently considering canceling the service, but I may give it one more chance given some of the positive reviews I’ve read. I’m still hopeful that Vida can provide a more thoughtful and tailored approach moving forward.

VIDA was able to create a flexible work plan with me. We agreed on the objectives and the amount of work. They build me a great profile and assisted in monitoring my accounts. They produced the 3 really great dates for me. My account rep, Francesca, was particularly easy to work with. I was skeptical of On Line dating, but now I am seeing a wonderful woman.

Francesca is awesome, and she gets me and the discussions we've had were very informative and helped my dating journey

Francesca was great at onboarding me to the platform. She patiently asked me a bunch of questions about my partner and made me comfortable. Overall, the service at VIDA was great.

-one star as net experience was troubling, at times felt unethical, poor communication between customer and "writing team". But let's start w/ the positive first:
- profile development - 5 stars - well written and I thought really captured the range of my personality
-pix selection - very helpful to have their g-lines, but esp to have access to their editing services and gen feedback about pix
-dating app - 5 stars for having the Vida team set-up my profile for each app. Lovely process, they helped me craft my answers to the many questions and then posted them.
> -managing dating apps - zero stars - and after all of the above it went down hill pretty quickly. I'm very introverted and a "later dater", so having Vida screen for possible candidates and send soft ball questions to get the ball rolling sounded like a dream...and it was for about 2 days and then the "writing team" started making up info about me. My acct manager tried to assure me that the misinformation wouldn't matter as the potential date wouldn't care. I'm old school about a few things and the true and correct info about yourself is the basis of any relationship, so this felt like lying to me. I didn't appreciate the brush off by the account manager and was way out of my comfort zone when the bad info was repeated at least one more time to the same person...and new misinformation was created. Unfortunately, all of this could have been avoided by just asking me what my answer was to things like what city did you grow up in? The writing team decided to punt and say I grew up on the west side of my state, when in reality I grew up in a big city on the east side of the state(try explaining that on a coffee date). Why did I move to my current location? The writing team decided it was to be near family, unfortunately all my family lives at least 500 miles from my current location - this info was repeated twice to one possible candidate. The correct answer is I moved for work and friends in the area. Within the first wk I asked the Vida team to stop working w/ my account as I was very uncomfortable w/ the lack of communication w/ me and the delay in the writing team correcting the misinformation. For the money, correction to these issues should have been a no brainer. You may be comfortable w/ these kinds of miscommunications, I'm not, when I meet someone new at a party, church, etc I'm listening deeply to who they are, what is important to them and will circle back to the info they have given about themselves. I'm not going to continue a relationship w/ someone who has given me bad info about the city they were raised in, why they have moved to my town, etc.
> -in tiny print in the Vida contract it lists the opportunity for mediation if you have an issue w/ their services. I've requested mediation at least twice and have gotten no where.
>Oct 2025 Update - I was contacted by the Client Manager very soon after this review posted. I appreciated the quick response and her commitment to remedy what was a difficult situation for me. She offered a very reasonable solution to the situation, to which I am most appreciative.

Francesca at VIDA was absolutely fantastic. She understood who I was and what I was looking for and supported me through every step of the process with great results. I've received many more and much better quality matches as a result. Francesca is very astute, empathetic, responsive, and collaborative. Great partnership and I'm very grateful.

After having an issue go unaddressed via email, I was frustrated with the customer service. I posted a review, and Rosalia called me almost immediately. She was wonderful, resolved my concern. I really appreciate the personal service!!

I was really impressed with Vida Select’s service. My matchmaker (Nordika Hawkens) really understood which apps to target and knew how to curate a strong profile gave me a lot of confidence. Nordika was professional, highly engaged, and incredibly insightful throughout the process. Thanks to her diligent efforts, I was very satisfied with the results and actually ended my search earlier than I expected.

I signed up with VIDA Select in Feb 2025, paying for their premium matchmaking package, expecting professional and personalized service based on their marketing. Unfortunately, my experience was deeply disappointing. After three months, I was not introduced to a single match, despite assurances of curated, compatible profiles.

The process started with a lengthy intake call, which felt thorough, and of course they make big promises. My assigned matchmakers sent me matches that did not meet my criteria even after long conversations detailing what I was looking for, and follow-up emails and calls were frustrating and unhelpful. I was told matches were being considered but no profiles were ever presented. For the high cost, I expected proactive updates and at least a few introductions, but I received neither.

Even their Client Services Manager was unable to help after I voiced my concerns.

When I raised concerns, the team offered vague explanations about "market challenges" and suggested upgrading to a more expensive package for better results, which felt like an upsell tactic. They should offer a refund for not delivering anything except frustration.

Overall, the service failed to deliver on its promises. I caution others to carefully research before investing such a significant sum with VIDA Select, as my experience yielded zero results and poor customer service.

If VIDA wants to dispute any of the claims I'm making I have all the receipts and communication records. I'm happy to share them with anything that wants to see them.

Simmy Sanchez at Vida make the process easy and care free. It takes a while to get the momentum going.
Eventually things just took off. I have way more dates planned than I can keep up with!
Excellent experience.

Excellent service from Francesca and the team. Helping me to stay in front of the game through skillful attention to detail. Lots of great suggestions and advice to make my profile as attractive as possible. Always easy to reach when needed. Continually coming up with great ideas about apps I should be using. Francesca, in particular, is fabulous. She's incredibly helpful.

VIDA was excellent such a better experience than trying to do the apps on my own. Nordika is probably the number one reason for this she explained the unusual way the matchmaking works. She was very wise in all my communication with her and always gave me great advice. She was always available to reach.

The staff at Vida were so wonderful—especially my matchmaker Nordika, who was helpful, thoughtful, empathetic, and super responsive. They helped me reshape my profile, put a lot of work into conversing with the various matches, and helped me set up some nice dates. And Although I did not meet a match this time around, would definitely try again in the future.

I never considered going on dating sites as I was only interested in a long term relationship. Thanks to Vida and Nordika, I met Linda who I am hoping will be a long term relationship.

VIDA Select made dating effortless. My matchmaker, Shyne, handled all the logistics regarding constructing narratives and my pictures for my dating profiles. All I had to do was show up to dates.
After the first month, I had already gone on a few dates.
The process was smooth, and the matches were carefully selected. If you’re looking for a hands-off approach to dating with quality matches, I’d recommend giving them a shot!

I had a great experience with VIDA. Nordika, the matchmaker I worked with was great. Would definitely recommend their service.

Nordika Hawken is absolutely amazing!!!she is uplifting and always in a good mood. 😄she instantly makes you feel comfortable with the idea of meeting your perfect match. I’ve been married for 17 years and starting to date was mentally draining. She made this experience pleasant, enjoyable and fun! I absolutely adore her!!

I had a great experience with Vida Selects. The matchmaker, Nordika Hawken, was very nice, responsive and attentive. She understood my personality and what I was looking for. Nordika gave lots of helpful tips and advice. With Vida’s help, I’ve been able to better optimize my online profiles, engage in a more dynamic way and meet very interesting individuals. I have made useful connections with a lot of potential. I quite hopeful that these connections lead to an actual relationship very soon.

I've worked with Francesca from Vida since one month. She helped me by setting up dating profiles on a selected services in the UK and calibrating the search to my preferences.

She was very knowledgeable about the best quality dating sites, she listened to my preferences and recorded everything diligently to share with the scout and the writer who are active on the sites on my behalf.

We are in regular contact and I can monitor the conversations as much or as little as I want to, without the risk of losing the conversation momentum.

I feel like the team represents me well in a consistent manner by engaging with the potential matches and going through predictable yet necessary questions to filter through the potential candidates for meeting up in real life. They are graceful and act as gatekeepers for me which allows me to keep a peace of mind and save my energy for the real life dates while they work their magic on the apps.

I have so far been on one good date with high quality match, and there are a number planned for the following weeks.

If this doesn’t work, I don’t know what will. Thanks and let’s keep up the good work!

I’d highly recommend Vida, Francesca has been amazing.