Vidyard Reviews 5

The don't send any emails that remind you about renewals or even after it's being renewed that it was renewed.

I agree with the bad reviews below. This has been one of the worst experiences with a company either in a long time or maybe ever. If you get a sales rep named Mike run for the hills. Once you sign up, you can never get help from him or anyone again.

google will not allow me to review. awful customer service from Philippines and nothing ever gets resolved. no Canadian help at all,

Awful system and so over complicated to delete your account…. Am awaiting response but will go to ombudsmen if needed. You can’t download from a free account, so honestly what’s the point of the software…

The salesperson, Nely, was nice. After that, this company is all disappointment. Technology didn't work when I upgraded from free to Pro. Customer support was neither concerned about me as a customer nor supportive. They have no chat feature for free/Pro plan users. Their support is supposed to email you a response to your support issue, but it has been several hours since I submitted my inquiry, and I still haven't received a response. When I expressed my frustration with customer support on their chat, their rep told me I didn't have access because I was only on the Pro plan. I told him that was disappointing, and he sent me the URL to the Pro Plan stating that I didn't have access to the chat. I certainly didn't need to read it after he had told me. When I told him that I was very frustrated and dissatisfied with their product and their so-called support, and that I planned to leave a negative review, representative Steve Gagnon told me rather sarcastically to have a nice day and ended the chat immediately. This technology and this company are not ready for primetime. Save your time and your money. Vidyard is a waste of both.