Vintagecharm Reviews 

I used Julie at Vintage Charm for a complete renovation of my home which involved changing all furniture, in every room including soft furnishings and wall art. Julie had great options of top-quality furniture. She spent so much time with me to pick out the right styles and colour choices, she couldnt be more helpful from the design choices right through to install.

Bought a beautiful mirror, collected directly from Vintage Charm. Looks lovely in my hallway. Great service.

Excellent customer service, very knowledgeable on furnishing techniques and workmanship
So very helpful for interior and even gift selection. I would well recommend

⭐⭐⭐⭐⭐

Really impressed with Vintage Charm UK. From start to finish, the service was excellent and everything was handled professionally and efficiently.

The item was exactly as described, arrived well packaged and in great condition. Communication was also excellent, which made the whole experience very straightforward and reassuring.

It’s clear that they take pride in what they do and genuinely care about providing a good service. I wouldn’t hesitate to recommend Vintage Charm UK and I’ll definitely be using them again in the future.

Excellent service — highly recommended!

Beautiful items that have really enhanced my home.
The personal service was outstanding and Julie was so helpful with her knowledge of interior design and planning.
Would not hesitate to recommend her to source the right products for your home...Thank you Vintage Charm.

Have previously bought paint and decoupage paper from Vintage charm. Also bought a beautiful ceramic art deco purple and gold tray and a peacock coat hanger. Packaged fabulously well. All intact. Julie is above and beyond helpful and very professional and knowledgeable about her paints and papers and what to use on certain wood types. I will continue to buy from vintage charm as she has lots of what im looking for as I love decoupage and her curiosities are phenominal. Thankyou.

Bought some garden items and they are so beautiful. It was an easy process to buy and delivery was quick and packaged well. I just love the website with so much choice and workshops are great too, many thanks!

Response to reply and our review.

Your response is not honest. You spoke over the top of my wife and denied there were issues. You did not ask for photos, you offered one option only. Collection but without a specific time fram. When my wife told you she could not do that, you again interjected and would not let her finish. Because she was not prepared to just let it go, you put the phone down. You are the owner of the company. You are also the person that packaged the items up, knowing they were all damaged before sending them. You cannot believe surely, that it’s acceptable to do that. Then you expect my wife to wait in for a courier to come without a guarantee of when. She explained she had hospital appointments for her father and couldn’t wait in for days. Your response here shows how you operate your company. You know you sent items out damaged, yet are still making excuses. Your behaviour was not acceptable, do not blame my wife, for the way you are running your company and treating your customers.

1st order which arrived 14th Feb 2026. Order was for 3 vintage t light oil lamps.

We were looking forward to receiving, as they seemed just what we needed.

Upon opening the box, first thing noticed is the packaging was awful. That wasn’t the worst. Every lantern base was faulty. 1 base big dent. All 3 bases at tops buckled right in. 1 base fake wick turner, set in base so tilting down into the base instead of being straight. All base bottoms, caved inside the base.

Husband and I called immediately to complain, as they should never have been shipped like it as not fit for being sold. Julie (owner) answered and confirmed she had packaged them and sent them out like it. When i pointed out she should never have sent them in that condition.

Julie (owner of business) would not accept it and said she didn’t notice the problems and eventually put the phone down on us. There is no way on earth she could not have seen how many faults and problems these lamps had but she chose to send them out like it anyway, leaves us gobsmacked. These are one of the worst items we have ever received.

The only offer we had was to return them, but would mean i would have to wait in for courier to collect. I am unable to do, due to hospital appointments etc and as no printer.

In all my years i have never experienced such an unprofessional attitude by an owner of a business, neither have i had confirmed that the owner packaged the items, but failed to notice all the faults they have. Then to top it all off, she puts the phone down a would not accept she knew how bad they were.

What a great start to Valentine’s Day, as they were my present. I can’t recommend this company, due to our dreadful experience, which has left me feeling quite upset and frankly for me ruined the start of our valentine day morning. WE do not recommend this company, due to the multiple faults on all items received today and then the unprofessional manner in which owner of company behaved towards our complaint. Would be a 0 Star rating if available, which is such a shame.

My order arrived super quickly. Securely packaged and it’s an absolutely gorgeous vintage inspired oil lamp for tea lights.
I’ll most certainly be ordering from this delightful company again. Thank you!