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Beoordeeld met 1 van de 5 sterren

SCAM! SCAM! SCAM! There is no communication, the email address does not exist even tho they send you an email saying they have posted your item, there is no phone number, the company says your item ha... Toon meer

Beoordeeld met 1 van de 5 sterren

DO NOT place an order with Viralaluna as the Korean Centella Asiatica Cream is a scam. I never even received my order and unfortunately there isn’t anyone who responded to my e-mails regarding my con... Toon meer

Beoordeeld met 1 van de 5 sterren

This is VERY BAD CUSTOMER SERVICE! I ordered a (one time) order. They put my acct in automatic monthly subscription. I've tryed sending emails, 6 times now, to CANCEL. They keep charging my card. I'... Toon meer

Beoordeeld met 1 van de 5 sterren

Its not possible to cancel - we just get mail back not being able to respond or cancel - its criminality

Bedrijfsgegevens


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TrustScore 1.5 uit 5

49 reviews

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Alle reviews

(49)

24 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Viral lush is a Scam

Viral lush is a Scam. They send you knock off Peter Roth eye tightner with Peter Roth Chicago return address. However in order to return it you have to pay to return to China. They advertise money back guarantee...Do not order from.Viral Lush.

5 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Classic bait and switch

Classic bait and switch! Advertisement showed Peter Thomas Roth product...after three weeks the ordered arrived with some cheap knock-off that did NOTHING!
Actually got customer service to respond but would only offer back $8. Full refund only if sent back to China at my expense which is obviously cost prohibitive.

I've filed a complaint with econsumer.gov

SAVE YOUR MONEY AND TIME!

24 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT USE THIS COMPANY they see…

DO NOT BUY FRIM THIS COMPANY they sell FAKE unauthentic PRODUCTS.

If I could give them a ZERO star I would!!

They sent me eye cream, it simply does not work. It looks like the product but when you open it you can see the packaging is cheaply made and cream is awful look alike. They give a 90 day money back guarantee they do not honour. I am reporting this company to Apple Pay, my Australian bank. IG and Face Book.

10 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

SCAM!!!! I would give it 0 star's if that was an option.

SCAM!!!!! I ordered what was supposed to be Tarte primer and mascara, the bundle I ordered was buy 2 ( a set) get one free (set). I received 3 cheap mascara's that were empty!!!! I can't get customer service to reach back out to me so I can return them and get a refund. DO NOT WASTE YOUR MONEY!!!!

4 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

It’s a SCAM!!

It’s a SCAM!!! Be ware!!!
I would give it zero if I could! The product description was totally different. It was not an authentic Peter Thomas Roth product. It was a dupe that did not work. I could not send it back as the shipping cost was too costly.
They promised to give me back $10.00 but I haven’t seen it as yet!! Extremely disappointed!!

8 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company ripped me off too

This company ripped me off too. They took my money for a product I ordered (eye cream) and sent some completely different product (body cream). And refuse to answer my emails or contact me about this situation. I’ve contacted my credit card company and filing complaints. Do NOT order from them. They are baiting and switching customers! With no customer support

2 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Complete Scam!

Complete Scam!! Stay away from this site. I ordered a Peter Roth eye cream and got a copycat from China. Most importantly, it does not work and they said full refund if I send it back to china.
Save your $$$!

25 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

********SCAM ALERT!*******

********SCAM ALERT!*******
I received an advertisement on Facebook about these so-called amazing products on ViralLush. One was an Instant Eye Tightener-Ultimate Lift and Smooth Finish.

The videos were so convincing that I decided to purchase it with a promise that if I did purchase this product that, for free, their Colored Clay Undereye Corrector with a Free Brush.

The amount was $35.99, discounted from $56.79. I placed the order, and with shipping of $6.99 the total cost was $42.98. That was on August 9th and I still have not received the order!

I used Shop Pay to pay in 2 installments and fortunately for me my card was blocked by my credit card company because of unknown charges related to another charge. But my credit card was shut down by my credit card company and they issued me another credit card. Thank god because I read this on the Internet today:

"Virallush.com operates a fraudulent e-commerce platform designed to extract customer payments and sensitive personal information through deceptive shopping schemes.

Threat actors promote the platform through spam campaigns and social media manipulation on Facebook, Instagram, and TikTok, utilizing artificially low prices and stolen product imagery to attract victims to the fraudulent marketplace.

After payment processing, victims typically experience one of the following outcomes:

Order abandonment: Payments are processed but no products are delivered
Counterfeit merchandise: Low-quality replicas that do not match product descriptions
Used or damaged goods: Previously owned, broken, or tampered items
Incorrect products: Completely different items from those ordered

Beyond fraudulent merchandise, Virallush.com harvests customer data during checkout including full names, addresses, phone numbers, and payment card details. This information is likely utilized for identity theft, financial fraud, or sale on dark web marketplaces.

Today I sent this email (the only way to contact anyone at this company, but Trustpilot.com wont allow me to post email addresses):

Hello,

My credit card ending in 5549 was compromised and my bank card company shut it down and is sending me a new card.

At this time, I'd like to cancel my order and not pay for any products due to the fact that I ordered them on August 9th and I still have not received them!

I have read reviews on your company and they have reported that ViralLush is a Chinese SCAM COMPANY!

Here, I'll let you read for yourself what's been reported about ViralLush:

"Virallush.com operates a fraudulent e-commerce platform designed to extract customer payments and sensitive personal information through deceptive shopping schemes.

Threat actors promote the platform through spam campaigns and social media manipulation on Facebook, Instagram, and TikTok, utilizing artificially low prices and stolen product imagery to attract victims to the fraudulent marketplace.

After payment processing, victims typically experience one of the following outcomes:

Order abandonment: Payments are processed but no products are delivered
Counterfeit merchandise: Low-quality replicas that do not match product descriptions
Used or damaged goods: Previously owned, broken, or tampered items
Incorrect products: Completely different items from those ordered
Beyond fraudulent merchandise, Virallush.com harvests customer data during checkout including full names, addresses, phone numbers, and payment card details. This information is likely utilized for identity theft, financial fraud, or sale on dark web marketplaces."

After sending most of the above to ViralLush's email this is how I ended it to ViralLush today:

Due to the above, I DO NOT WANT YOUR PRODUCTS, NOR WILL I PAY FOR THEM!

Please confirm that you will not try to ship the products and you will CANCEL THIS ORDER IMMEDIATELY!

Not your customer,

Stacey Upton

Anyone who's looking at Virallush.com for ANYTHING, needs to be aware of the above and stay as far away from them as you can!

27 augustus 2025
Review zonder uitnodiging

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