Virgin Gifts  Reviews 6.705

easy to navigate website and find what i wanted.

My sister said she never received minies? 50.00
What happened or am I missing something?

It doesn’t say it takes three days to get in touch after you try and make a reservation anywhere in their fine print.

There were no details before purchasing that the voucher would have to be registered further, and an additional booking request would need to be made. Now I'm getting an error message even trying to book, although it is 48hrs in advance AND the location has availability listed on their website.

It was easy to buy user friendly and looks like so much fun. It’s a gilt so hope they have fun.
Thx

Easy to find, great activities. Great resource for maximizing fun with limited time in an area.

I purchased a gift card for a friend's birthday and I did not receive the instant email as the website stated I would. I checked both my Inbox and Spam folder multiple times with no such luck. This left me annoyed but Lufti, from customer service saved the day. He responded to each email in a timely manner and continued communicating with me until the issue was resolved. Thank you for all of your help and for turning an annoyed customer into a happy one.

Great customer service experience. Lufti was polite, helpful and resolved my issue efficiently. I really appreciated their clear communication and professionalism.

While I had an issue with booking being sent as one instead of 2, customer service handled it quickly and resolved the issue expediently. I am so thankful and happy. Thank you.

I do not know what happened to be charged but the coupon was not received, it seems that it was a scam, I do not know if I have already lost the money.

Lufti was great and really very helpful with my query! Thank you ☺️

Virgin Voyages gift cards, you cannot use them toward your cruise booking or onboard add-ons. In fact, none of the representatives I spoke with could clearly explain what the gift cards can actually be used for. That leaves me wondering—why sell a gift card if customers can’t easily use it for the main services offered?
The purchasing process also isn’t easy. You can only buy one gift card per day, which really slows down the process of purchasing vouchers.It isn’t easy—you can only purchase one gift card per day, which really slows down the process of purchasing a gift card. Don't do it

I purchased a voucher for Napa Valley hot air balloon ride and it was a simple procedure. Purchased for 20 percent off retail price and it actually worked without a hitch!

I tried to use my voucher and started getting error messages! Couldn't book and now need to battle with Virgin Customer Service.

Similar complaints in previous posts, Virgin please fix this!

It’s quick and easy with a wide variety of experiences!

Awful experience. You can't use any coupon code with a gift card, and that's not clear anywhere. In addition, when you go to redeem the experience, there's not even a search option like there is on the pay-with-cash side. You have to scroll and scroll to try to find what you want, and the inventory is different than what appears on the pay-with-cash site.

In other words, you are paying 15-20% more than someone buying directly. You are forced to consider the vendors they want you to see first AND see limited or non-existent inventory. SO SCAMMY!!! AVOID AT ALL COSTS.

EDIT:
I also want to add that the inventory changes if you are using a voucher vs. cash. I was about to buy an experience with cash, and many dates appeared. When I got a voucher and tried to use it minutes later on the same experience, it said all dates were sold out. After getting me on the hook for hundreds of dollars with the voucher!

Fluz and US Virgin Experiences, please add the following information to your purchase pages:
1. Coupons cannot be used with the US Virgin Experience Vouchers.
2. Inventory displayed on the main US Virgin Experience may be different when redeeming a voucher than when using cash.

One other note. Virgin Gifts is actively taking down negative reviews by requiring you to verify the info within 2 days. Luckily, I saw the Trustpilot email and verified, but I'm sure lots of people miss that. This falsely inflates their score. They "challenge" any review that is negative and require "verification" within 2 days, hoping that 80% of reviewers will miss that email. Then, they get Trustpilot to take down the review.

Bulelwa X is by far the best customer service representative that I’ve ever worked with. Bulelwa Made it so easy to switch out a 3-year old gift experience from one family member to another—seamless! Thank you!

The ease of texting to accomplish my switch of vouchers and getting the experience we wanted was fantastic. The representative was fast and didn't make it difficult at all.

At first, I did not receive a response. However, after reaching out on a different platform, it got resolved quickly by Lufti and I am overall really happy with my experience.