virginplus.ca Reviews 

À éviter absolument
Ne vous fiez pas aux belles paroles des représentants. Les rabais servent uniquement d’appât. Dans mon cas, un rabais de 5 $ a été repris après 8 mois par une augmentation de 6,15 $.
Service à la clientèle inutile : ils se cachent derrière des clauses de contrat que personne ne remarque. Les plaintes ne servent à rien non plus — le Bureau exécutif se contente de dire que c’est « normal » et qu’ils ont le droit d’augmenter les tarifs comme ils veulent (moi c'est 24 %).
Expérience très décevante. Je ne recommande pas.

Why didn't I read these ratings before I signed up for Virgin Plus. It is a complete disaster. I signed up for the Canada US Mexico plan and the phone would not work at all in the United States. I spent hours trying to register and change the settings. The virtual assistant is completely useless and then I got to the live bodies and they were completely useless also. So many hours wasted!

Terrible. Terrible customer service ever. I still can't believe who I called with was from the service centre. That staff attitude was not proper AT ALL. I still CAN'T believe it. Vergin plus was the Terrible customer service EVER.

I wish I read this before signing up, they randomly suspend my service. I would not recommend this company for anything.

Despite the wiring from their mother company Bell Canada being already installed and functional, it took 5 attempts - read 5 days of my life, 5 visits, to have a simple connection work. The service is 95% of the time terrible, a non-formal tone is being used on purpose, that's nothing to the litteral fraudulent ways their sales people (at Best Buy in my case, owned by Bell too) to sell you a service with hidden fees and false saving promises. Nothing is worth switching to this terrible corporate entity. Notwithstanding that I was promised a fibre connection - which is available to them a few meter from my gallery I know for a fact having had a tech speaking on speaker with the central but no. Copper wired connection with terrible ping. It gets worse. But my smartwatch is letting me know that my level of stress (read anger) strongly suggest that I leave my testimony at that which I believe is enough. I should have stayed with Bell Canada. Same company. But with respect. And professionals most of the time.

Des augmentations de prix de 10 % / année . Des bandits

Absolute shit experience from beginning to end. Got virgin cell service and internet in the burlington area and the service was so shit. I couldn't take my work calls, couldn't listen to music at the gym - eventhough they show they have coverage on their online map - IT IS A BOLD FACED LIE. Their recommendation to help me was to use WIFI Assist . When I finally called to cancel a year later, they couldn't send me a shipping label that was accurate to return the modem and sent me to collections for refusing to pay up. I don't want to keep your shit modem. Do NOT go with Virgin for anything no matter how good the offer. Their cell coverage is shit, their customer service is shit - you're better of spending your money elsewhere. I switched back to Rogers and got OXIO for internet. No complaints so far.

Customer service was excellent. I would recommend working with Kajal Sharma and Sid Malvasia. They are lovely people.

This is a horrible place to deal with. Forgot my password to retrieve my phone messages. Sure can't get anyone to help reset the password

They just keep increasing prices and taking away open-ended discounts for no reason. We use less than 3 GB per month and yet we have to take plans offering much more than that. You try speaking with their executive office and they do nothing for you and then ghost you when you ask further questions.

Virgin Plus is now a garbage. Zero network on my phone for almost 2 months but I pay 63.85 dollars monthly. I have been trying to reach customer service but to no avail, not even through chat. Nothing about Virgin Plus is working. The fact that I pay 63.85 dollars and still can't use GPS when driving is a complete rip off. Rubbish! I wil be looking out for another network because I can't continue to let so called Virgin interrupt my work all the time, making me go late to client's visit because the useless network cannot even pick up GPS. Short the trash down. Its not worth it.

No problems for years until I ended their service and had a credit on my account. I also put in change of address with them on line but my account was never updated. They finally updated the address in September, I closed the account in July,still waiting for a refund cheque this is November 28. CCTS took my complaint on it gives Virgin a limited time 20 or so days to pay.
Never in all my years on this earth have I experienced such terrible customer service .
Received the cheque December 2 with the help of CCTS

On November 17th, one of your technicians disconnected my internet cable from the junction box. I was without internet and TV for 4 days and on the fifth day I took day off from work so your technician could come and find your fault. Why should I pay for your irrelevant technician who disconnected my cable?

I’ve had my cellphone with Virgin for several years and what I like best is their consistency and great personal customer service. Most importantly when I have to speak to someone it’s not complicated and I’ve never experienced pushy markers like other providers. Thanks

Virgin est la pire compagnie de cellulaire que j'ai eu de ma vie à part Bell qui est le même chose
Bravo gang de crosseur c'est des années de ma vie que vous avez pris en otage pourtant je suis une bonne cliente et bonne payeuse à partir du mois prochain je ne veux plus jamais entendre parler de vous

Liers. That is my opinion of this company. When I setup my account with them (years ago) over the phone, the 20-something sales person lied three times to me. She said 'there will be no hard credit check' (oh really?). She also promised an extra 2gb per month and a 5$ discount on my monthly bill. All lies... You really must get everything in writing before agreeing to any contract. That applies to all companies. Never would have done business with them if I had known how disrespectful they are.

The worst phone service ever and the worst costomer service ever. If you want to experience the worst internet connection and loosing money, get cervice from this Swindler company.

It’s a scam. They get you to call them to “verify information” then demand a security deposit that cost literally as much as the phone itself.