virginplus.ca Reviews 

Extra charges all the time . i have been with another company for 4 years i was totaly happy now i got back there .

Your LTE is sucks!!!! Trying to upgrade 5g where you guys use to have it. I upgraded my phone last nov 2024 and now, i only get LTE data for 4 months! Which is so slow to watch reels or even tiktok. This is frustrating. And i cant wait to finish my contract to you guys!!!!!

I just bought a new phone today at the kiosk located at Oakville Place. The staff there were very helpful, informative, respectful, and pleasant to deal with. The staff members Baban and Dwayne were very helpful in helping me to decide on which phone to buy and it helped me in answering all my questions and doing so and a very patient and polite manner. The best part is, they saved me some money today too and I’m very appreciative for that. my experience today was so great that I will certainly go back to them again.

Absolute trash company. Faceless money grabbers who charge roaming fees even when roaming is turned off on your phone. Take months to ship phone. 100% would not recommend.

So many things went wrong.

Don't try and safe money just sign up with rogers.

1. I got my modem, it didnt work. They deemed it defect. I had to go to a store to return it and get a new one
2. I got a replacement modem and it didnt work. They had to send a technician.
3. I was advised to go the Bell instead and I did. But now I cannot even cancel over the phone because they have mistakes in their system. So I will literally have to walk to their store and let them verify me, make them call customer service and cancel my internet plan. Because they have my date of birth wrong in the system (It was not me who set that up it was set up in store).
Customer service that talked to me was very rude when I told them about my frustration.

I have spent countless hours with their customer support. This is the most inconvenient thing ever.
Skip virgin plus and go directly to rogers/bell.

Cannot ever recommend them at all.

Virgin plus added internet to my bill which I not known. I cancelled all my services with them and I’m reporting all this to the better business berau. They are scammers and allows fraud to my account. They made mistake and ate a kk g me pay for their issues they caused. SCAMMERS!!!!!!!

For the most part, Virgin is a good deal. Customer service reps are pleasant to deal with. We get lots of data for what we pay each month.
However, unless you’re a social media fanatic DO NOT subscribe to Roam Sweet Roam. You don’t have to actually use your phone in the foreign country to get dinged for it. The phone just has to be picked up by the foreign cell service for any reason.
For those who have to be constantly connected it is probably a pretty good deal. If you have it only for emergencies it’s not worth having. One call may be the same as the roaming fee but it won’t get applied for every day even though you never used it.

The customer service is disgusting, spent over two hours being transferred from person to person all because of a problem they caused due to their own incompetence, on top of that a rude customer service rep named Justine was extremely disrespectful, rude, and incompetent, hung up the phone on me, would not let me speak and constantly talked over me and mocked me, even had the audacity to say "oh you again" when I was transferred back to her, and transferred me to another line without my consent, as well as refused to transfer me to her manager, lying that they did not have one, on top of that they are trying to charge me a bill of almost 400$ for a charge that should have been taken as a security deposit, but due to their incompetence, they did not take it and are now trying to charge me when I can't afford it. Would not recommend at all, better to use any other line, also is not even cheap as it sounds because they will find any useless reason to over charge you if they can.

I spoke with probably 12 support staff in total, hours after precious hours and days ... it was like entering the Twilight Zone. Each time I get transferred to a new person, I had to restart from zero, all over again and again and again and again ... endlessly. I got conflicting input, that at the end of the day, no one could resolve the error they made from day one. No wonder AI is taking over. I wanted to remain faithful, but I was pushed away by inefficient support staff.

On August 11th a technician came to install our wifi. He made a hole in the wall and did not cover it with a wallplate. He said he didnt have any in his truck but when he does he will come back and finish the job by putting it where the hole is. He has NEVER came back. It is now Sept 1st. There is a hole in my wall and it is not well done. Our previous experience with Virginplus in Quebec has not been good. The customer service is not helpful they dismiss your concerns. At our old place we waiting for the technician for 3+ hours and he did not come, he no showed.

I’ve been with Virgin Plus for more than 2 years and never once had to call them. My service is always up. I have Fiber to home service FTTH. It runs over the Bell network. Bell came to install the service and the router was sent to me through mail. Everything worked and the speed is always consistent. Pings are also very low. I see a lot of negative reviews but the only negative thing I will say about them is they offered me a great deal to join them. However they stipulated in the agreement that the price is subject to change. Well it changed after only 3 months. So much for the deal. I always feel duped when a company does this and it does not seem ethical. Yes they tell you right off the bat that prices may change but you never really expect them to change the price in only a couple of months. I would have given them 5 stars but this caused me to remove a star. Other than that - no issues. Just be aware they may change your sweet deal to something bitter after a short time.

I went to their site to see how much they would charge but I never signed up with them because I can get it cheaper locally. Today I received a bill from them in the regular mail. Included was a credit card which I cut up and am returning to them.

Wait time to contact customer service is terrible! Need to wait for almost an hour to connect with an agent.

calling service clientele ALLWAYS turs into a fight they ask you for your date of birth and loose your nip you reininshate your nip but next time you call same thing date of birth no nip they do not do address change in system they do hard check on your credit that does harm to your credit score instead of,soft check that would tell them your credit score without doing no harm to your score every time you call to get a problème solved you loose your time and get no where and there billing system is totally incomprehensible DON'T DO BUSINESS WITH THEM YOU WILL REGRET

I work from home and rely on the internet. Two days ago(29 July 2024), the internet disconnected, and it took about four hours for both over-the-phone support and a technician to come over and fix it. Today, I woke up and saw the internet was disconnected again. That was too much pressure to start the day, so I unplugged and plugged the modem back in. Fortunately, it worked, but this is too much. The funny part is that to request a call for troubleshooting, you need to access the internet and submit a call request. This is the only internet provider I have used since 2020, and I am considering switching to another company if it disconnects again this month.

I've had such a terrible experience with Virgin Plus that I decided to create an account. This is THE worst company I've ever dealt with, besides basically stealing $72 from me, and I have no sensible recourse to get it back.

I was at Staples when a representative from Virgin Plus approached me and offered what seemed like a really good deal. I accepted it, canceled my plan with Koodo (with whom I've never had any issues; it was just a better price), and went on my merry way. The representative was pleasant and friendly enough. That same afternoon, a representative from Koodo contacted me with a counter-offer that I liked even better. Unfortunately, I couldn't cancel Virgin right away because I had left my SIM card with the Virgin Plus rep, so Koodo shipped the new SIM card to me, which took about four days to arrive. In the meantime, I had not made any calls and had barely left my house, so I hardly used their data. On top of that, by law, we have 15 days to cancel any service without hassle here in BC.

I got my Koodo SIM, canceled the Virgin Plus service, and thought I would get back the $108 I had paid originally. A few days passed, and I called to ask when I would get my money back. Everyone I talked to in their customer service was incredibly rude and dismissive, especially the last person I spoke to once the issue got escalated to the highest supervisor I could reach. Essentially, I was told I had to wait a month to get my money back, even though I didn't have the service for a week. It's been over a month since that whole ordeal, and I finally got my refund. I received $36. So, apparently, four days of Virgin Plus is worth $72, and I had to wait a month after having the service for only a few days to find out how much those four days cost me.

I honestly can't articulate the anger and impotence I feel regarding this situation. I will never deal with Virgin Plus again, and I will trash them at every opportunity. I have seldom been treated so poorly by a company in my life. I really hope that the $72 was worth it to them.

I called them for the problem that i had with my phone and i had to repeat my question too many times
Cause she couldn’t understand what am i saying or it was too hard for her to understand
You guys need to get better specialists
Instead of wasting peoples time
I’m not gonna continue my plan with virgin anymore
Their service is terrible

One of the Virgin Plus employees defrauded me in 2023 with a phone hook up sent to the wrong address despite me saying I did not want the plan.

Then I moved. And I got set up only with Internet. I have a monthly bill and the internet works ok. But setup and install were a nightmare.

I can't, though, log into their awful website. No account numbers are correct. My bill is up to date. They will not give me my account number without being able to log into my account number. They want me to go 38 minutes away on transit to show ID -- this is after 2 years as a customer.

Clearly they are incompetent. Please send suggestions

Lies, I was told by Virgin plus internet marketing reps!
1. It is Cable.
2. It has 100 Mbps download speed.
3. It has 10 Mbps Upload speed.
4. Very reliable, never disconnects.

What a mockery this Virgin Plus company is making of itself!
The download speed is never even 20 Mbps, and in the last few days, it has gone down the ditch and is now just giving a 5 Mbps download speed. This unreliable service is not just a frustration; it disrupts my daily life, making it challenging to meet deadlines and stay connected.
The connection doesn't just disconnect occasionally; it's a constant struggle. Every two to five minutes, I find myself having to reconnect, disrupting any work or leisure activity I'm engaged in.

The salesperson was a lair. He said it was cable, but it turned out it was DSL. Despite me telling them DSL doesn't work like cable, he kept pushing his ill-informed, greedy narrative.

The salesperson lied more about the transfer from my cell phone service provider, Fido, to Virgin, claiming I wouldn't be charged a transfer fee. Virgin Plus has the most expensive transfer fee, and NO, they don't stay true to what they promised you initially.

Virgin Plus is a failed company that has hired liars as its sales reps.

The provider overcharges the plans even though the plan was fixed without telling us. They should stop overcharging the plans.