Vistry Reviews 

Vistry make Housing Associations wait because they don't have the manpower to complete snagging in a timely manner. Homes sit empty. Tenants cannot move in. Vistry need a specialist snagging team to enhance the Handover to Housing Associations. Until Vistry implement this, no excuses - absolutely nothing will change. Vistry's behaviour simply causes a domino effect - snagging not completed - Housing Associations do not accept Handover - tenants cannot move in. It's an utter disgrace, affecting people's well-being

VISTRY.. Company took over Countryside.. have been replacing illegal cladding.. taken the area we have and pay to maintain for their use, with a toilet on top! For nearly a year!!

Useful and professional presentation, that met the needs of my students.

Our team had a great experience visiting the Vistry Works factory, thank you for a really interesting tour and for the warm welcome.

Great company to buy from. Professional Sales and Build with great quality homes above industry’s standards.

I bought my home from Vistry at Abbey Farm in Swindon back in 2017. What has followed has been years of misrepresentation, non-completion, and a complete failure of accountability.

Having walked away from our unfinished development, Vistry (in consortium with Redrow) simply reapplied for planning permission to have the development accepted in its incomplete state. Residents were told the development was complete. It was not.
We were told key infrastructure (including vital infrastructure) had been signed off. It had not.

It is now confirmed that vital infrastructure, including flood attenuation and drainage, remains incomplete and requires remedial work.

Even more concerning is the way costs have been pushed onto residents through a managing agent, Gateway Property Management, in contravention of our transfer deeds and despite Vistry, Redrow and Gateway refusing / being unable to provide any evidence whatsoever of a lawful appointment.

Requests for proof of appointment have been refused and the circumstances of Gateway’s appointment have been concealed for years. Requests for contracts have been ignored. Yet invoices continue to be issued.

Vistry has consistently refused to meet residents, refused to provide evidence, and refused to correct the situation. Instead, residents have been forced into complaints, regulators, and court proceedings simply to establish basic facts that should never have been in dispute.

This is not a snagging issue. This is a failure to complete, a failure to be transparent, and a failure to take responsibility.

Vistry’s conduct throughout has been abhorrent. Do not ever buy a house from this company.

I would strongly advise prospective buyers to be very careful when purchasing from Vistry.
In my experience, they have not delivered on commitments that were made during the sales process. Customer service has been consistently slow and ineffective, with issues taking an excessive amount of time to address, if they are addressed at all.
Promises made were later diluted or avoided rather than honoured, which has been extremely frustrating and disappointing as a buyer.
Based on my experience, I would recommend that anyone considering a purchase ensures all assurances are documented in writing and is prepared for ongoing delays and poor communication.

Vistry have a public consultation interactive site on the forthcoming development at Hookwood, which apparently is for Vistry to get the public's open and honest feedback on the detailed design and an opportunity to help shape the design of the new neighbourhood in Hookwood.

Many people have left questions and comments on this interactive site about the development, all valid and without any impertinence. However, Vistry think it is ok to either not publish some of them in the first place or remove them from the interactive site entirely.

Vistry are therefore not being open and honest with the public's feedback.

They currently have a 1.3 star out of 5 star rating (that'equates to 94% of reviews being just 1 star) which by any standards is appalling, but not at all surprising when reading the reviews.

If you are thinking of in any way dealing with this company, whether that be buying a house or working for them, read all of the negatives feedback this company gets on trustpilot and you will get a sense of people's own views of Vistry for yourselves.

Jess Laird from Vistry customer service team, has done a superb service with our home defects. I understand homes are built by people and mistakes do happen. It's how it's put right and I must say 5 star service from Jess and Simon from the beginning. Always in touch to provide updates and always follow through and deliver results.

Thank you again for your support!!

Worked for them for 2 months booked one day off with plenty of notice for a doctors appointment due to a cancer scare. Then got a message saying not to come back to site despite never having any issues or problems on site management are just immoral & heartless.

My garden was never laid correctly and as a consequence became uneven very quickly. I battled for over two years for the company to rectify the problems. Landscapers were sent on several occasions. When they turned up they threw soil and grass seeds on the affected areas. It obviously made no difference. In the end I gave up and had my garden professionally landscaped last year. The company and their ability to resolve matters professionally and satisfactorily are very poor.

Vistry homes aftercare is a joke. Boiler problem. Wait in all day for an engineer (house is 12 months old) to be told engineer attempted to call. My house is covered in cctv and we have a ring door bell. Blatant lies.

Completely and utterly bloody useless

Waited 8 months after original build complete date for property to be finished. There were multiple delays due to poor quality work meaning work then had to be redone. Builders would give you false updates for example 'yes the work has been done' while I'm stood next to the work that hadn't been done. Customer service is awful, I made a formal complaint and never got a response even after multiple phone calls. The low review of the company speaks for itself, if you can avoid then I would.

They can't fit windows or electrics. Fixed fuses blown in kitchen. UPVC door and windows have dropped because they were not packed properly. They must be cheap because big companies still give them work so unsuspecting tenants will end up living in their bodged up houses.

Now been threatened by the senior management team who are absolute bullies and our issues remain and are getting worse day by day cannot even get a response head office number rings leave a message and still nothing someone needs to sort this out because Vistry are making our lives hell

Shocking management, i have just done 2 days as a 2nd fix plumber on one of there sites, site manager is a disgrace, no man management skills what so ever, and they wonder why nobody stays long,
The site manager doesn’t have the right tp speak to anyone how he did to me,
And will not accept it, been in the trade for 35 years, the quality of there houses, and other trades is very poor,
The pay is ok if you want to work without breaks and are willing to go bull at a gate,
I prefer quality over quantity, for a good days pay,
Very poor,
Well, after the reply from Vistry, they need to tell there management to lead by example! And not walk where he is telling others that they are not supposed to, what a farce, and very aggressive towards me !!

I’ve emailed and called Countryside Properties / Vistry numerous times over the past week regarding an urgent update on our Deed of Variation — specifically whether it has been sent to our management company.

The deed has already been executed, but our management company needs the physical copy in order for us to complete our sale. Despite leaving messages and sending multiple follow-up emails, I’ve had no response from anyone.

All parties in our chain have been ready and were relying on a completion next week, but due to the complete lack of communication and accountability from Countryside / Vistry, it’s now looking very unlikely to happen.

This delay is causing unnecessary stress and could jeopardise our entire sale. Extremely disappointed with the level of customer service and urgency shown, especially given how many families are affected when completion dates are missed.

Have problems with my house through no fault of my own and they refused to help. Despite it being within my year of defects period. Rude and unhelpful. I would avoid any projects involving Vistry at all costs.

Editing because I missed the response for more information. So we moved into a house. We noticed a small red mark under the bath creeping out. It kept getting worse. We realised there was a tiny trickle of water going down the bath when we showered. Through a little gap. It looked like something was missing on the shower door. We contacted Our housing group for a repair and they didn’t reply for some time. Eventually after a few attempts of emailing the email I was told to use we got a reply in July after I used the portal rather than the email id used previously.

I was given a date for vistry to visit and I told the women on the day before the visit. I’m not sure I’ll be in as there had been a death in the family. They agreed we would try anyway. I was not in for the visit. When they called I apologised and the person visiting was polite and understanding. In the time we waited the hole was covered to cause no
Further damage.

I had tried since to contact platform housing with no response after a few attempts over the coming weeks. ( I couldn’t try often as I work two jobs and have 4 kids one of which is severely disabled making things like this extremely hard to organise)

They called me while at work. I missed it, I replied when I could arranging a visit from shacklocks. They came out but I kept getting emails saying please reply as we missed you. I assumed as I had arranged visit these were a mistake or just sent out before the visit was arranged. Shacklocks came and confirmed a piece is missing and that has caused the damaged floor. They have ordered the missing piece and seals the hole for now. After this I got platform contact me saying I didn’t let shacklocks know arrange a visit, or vistry to fix a separate issue. Both I had arrange and they had been to my house and done the work. Bad communication between services. Not my fault. I have then raised the floor issue again and been told they won’t be fixing it because I did not answer the door. At no point other than the time I said I may not be in did I not stay in touch or attempt to stay in touch. The way I’ve been treated by vistry and flat out denied for them to correct the issue is extremely unprofessional. The staff that work for vistry have been cordial and professional. Nothing bad to say about them.

I purchased my home from Countryside (now Vistry) in April 2021, believing everything was above board. What I’ve come to learn over the past four and a half years has been nothing short of devastating.

Countryside were aware as far back as 2019 that my property, and seven others, were not built in accordance with approved planning permission. They even submitted a retrospective application in September 2019, yet this was never disclosed during the sale. In fact, the contract included a warranty stating the property complied with planning regulations.

I only found out the truth in February 2024, when Walsall Council contacted me directly. Since then, I’ve been stuck in limbo, unable to sell my home, facing financial uncertainty, and dealing with constant emotional stress. It’s now October 2025, and we are still no closer to a resolution. That’s over 20 months since I was first made aware, and more than six years since Countryside knew there was a problem.

Countryside initially promised resolution by June 2024, that deadline came and went with no explanation. Since then, communication has been appalling. For the past four weeks, I’ve been trying to speak to the Director. Every time I’m told he’s unavailable, busy, in training, or in a meeting. Today I was promised a call, but instead received yet another generic email saying, “be patient, we’re close to resolution.” When I pushed for a call, I was told the Director is now on holiday for two more weeks.

This situation has taken a serious toll on us mentally and emotionally. We don’t know where we stand legally or financially, and we’ve received no support, no empathy, and no accountability from Countryside/Vistry. Just empty promises and delays.

If you value peace of mind, transparency, and basic human decency avoid Countryside/Vistry at all costs.