Vitacure Reviews 6

I’ve been a loyal customer for years, ordering multiple products at a time and recommending this company widely to my clients. This time I ordered five items and paid through PayPal. The system gave me no option to choose a delivery address, and the payment went through immediately to my Spanish address, where I cannot receive the order.

I tried to fix the issue within minutes. The phone number listed rang endlessly. PayPal told me I’d need to wait days for a response. There was no way to change the shipping address myself, so I opened a dispute and contacted the company through PayPal, explaining everything and providing the correct UK address.

Someone named Jim replied, saying it was “not a problem” to change the address and asked for the new one. I sent it straight away. The next day I received an email saying the shipment had already been sent to the wrong address.

A new phone number appeared at the bottom of the email. I called it. No answer. I wrote on WhatsApp. I got one vague line stating they had “replied via the official chat and email,” followed by complete silence. When I asked to speak to someone directly, I received a single dismissive message claiming I had sent the new address to the “wrong email.” This entire situation unfolded within a single day.

The customer service is chaotic, unresponsive, and frankly careless. After this experience, I’m now seriously questioning the quality of their products. If a company cannot manage basic communication, accuracy, or responsibility, it raises legitimate doubts about the care they put into what they sell. My confidence has been completely shaken.

I will no longer be recommending this company to any of my clients until they demonstrate reliability, accountability, and respect for the people who keep their business running.

I can't believe some of these reviews. Jim has always been extremely helpful when I have needed to contact him. I have been using nattokinase and serrapeptase for years and wouldn't dream of buying anywhere else. Whenever I have had an issue Jim resolves it instantly. And I love that I can contact him by phone with ease. Great company

I have bean dealing with this company really bad costumer service and manager, are worth than the employee I have bean asking for a refund and they keep giving me the run around warning don't purchase anything if better to safe then sorry.

Absolutely shocking i ordered on the 18th July till this day i have been messaging and asking jim to either give me a refund or send out the supplement again and has promised once but to no avail nothing!!!! It is now October!!! Apparently the first time he sent out he said it was sent back which to my amazement no tracking number was provided or a royal mail missed you card!!! Guys keep away very very dishonest and dodgy!!! Will be appealing through a small claims court for my refund

Great company, always consistent.

Have been dealing with them for over three years. Have had challenges here in Spain with deliveries. Not the fault of vita cure, the couriers!!!
Jim has ALWAYS gone the extra mile to ensure that these unique products are delivered.