Vital Concept Ltd Reviews 42

Very poor service – wrong info printed and no refund

They printed the wrong phone number on my board and refused to admit it was their mistake. I had only approved other changes because they said my original design couldn’t be used. Despite explaining that the phone number should never have changed, they wouldn’t take responsibility or offer a refund. Would not recommend.

Compré somier articulado y ha sido una auténtica porquería, lo compré el 20 marzo de 2024, el 20 de marzo de 2025 me lo tuvieron que cambiar después de cuatro meses de espera con el somier estropeado, vino el técnico y dijo que se había roto una pieza, fallo de fabricación. Hoy 13 de julio de 2025, después de 16 días de que se ha vuelto a estropear me dicen que no se hacen cargo , no se ha dignado ni a mandar un técnico a que lo vea. Mi próximo paso es ir a denunciar a la OCU. He sido clienta hace más de 20 años, pero será mi última compra. FIASCO DE EMPRESA

The staff member who dealt with our order (new roadside signs for a community centre) could not have been more helpful or more considerate. They were absolutely meticulous in their attention to detail and to ensuring that the sign boards were precisely right for our needs. Very knowledgable and very lovely result. We would absolutely recommend them and will go back regularly.

Nimesh at Vital Concept printed a fantastic dye cut design for us. He pulled out all the stops to make sure we had them in time for our launch and went above and beyond. Can thoroughly recommend.

Vital Concept were initially recommended to me from a business assocaite within my industry. I have worked with them for a number of years now across various businesses and they cover all areas of our marketing and print.
Not only are they a friendly and likeable company to work with, I think the quality of their work is second to none and seperates them from the rest. They have benefitted our businesses in so many way and
I have no hesitation recommnding Ravi and his team.
Good luck!
Terry Farr

Visited and recommended these guys for numerous websites and printing needs . . .always go above and beyond!

I have been using this Web design company for 4years now. I'm really pleased with customer, the value is really good and the overall design is 10 out 10 .I will continue to use there services.thanks again.

Quick Delivery & Quality Product. Ravi was very flexible and helpful in preparing the artwork. Will use the service again

I put in a fairly last minute order for packs and leaflets to be printed for a charity training day and was incredibly worried that we'd left it too late. The Vital Concept team were brilliant and had everything delivered to my door within 3 days. As well as that, the quality was great and we received many compliments on the day! This was the second time we'd worked with VC and I'm 100% certain that we will go to them again for our future projects. Thank you!

The service received from Ravi and his team is second to none. We would highly recommend them for your requirements. From quote to delivery, everything was clear and concise. Our internal windows were frosted with high care and attention with our logo incorporated. We had also ordered custom Christmas cards and they designed them to our specification and with great attention. Delivery was within a few working days from confirmation! Top Guys, top service.

Great service and friendly staff. The team are quick to react to any issue and provide guidance whenever needed. We have used Vital Concept for various aspects of our business - Website design, business cards, flyers, posters and invitations. We will definitely continue using them going forward as they provide great quality goods and highly competitive prices. Thanking VC team for getting our business up and running. i look forward to working with you more as our business continues to grow!

The worst printing and customer service I have ever experienced.

I received a shoddy and unusable print job. When raising the issue, I received rude and patronising customer service (much like this other review) from the manager who refused to help. Avoid.

What started off as a simple matter of unsatisfactory print resulted in patronizing correspondence and vitriolic tone from a very rude staff member that refused to assist my concerns with the print job.


Nothing to satisfy my concerns at all except tell me I'm wrong.


Appalling

We have been using Vital Concept Ltd for our design and print work and we must say that working with Vital Concept has been the easiest and smoothest running in comparison to many other companies. They listen to their clients demands and pay attention to the needs of the clients. Not only that they provide great guidance to help innovate other companies. Even if there is a service they do not provide they are still willing to help. They deliver on time and keep to the promises they require and are ever willing to spend whatever time it takes to please their clients to delivery excellency.

We would recommend all companies to use Vital Conept Ltd.

Superb print, finish and materials quality and a first class customer service

Have used them for websites, banners, printing .. Very good service,

I was recommended by a friend and am very happy with the final result. I have not even met the guys at Vital Concept, all the consultation was done over the phone. However they obviously listened well and understood my business and the look and concept I wanted to achieve. Ravi has given me some honest and realistic advice along the way. As a small business this was very important to me. I will definitely be recommending them to colleagues

I have used this company once and now I have an account with them due to the below points: -
1. Great customer service
2. Great Advise
3. Top quality in product development
4. On time

Thanks for your services.

Vital Concept are absolutely brilliant!
They have served me for a number of projects and I will continue to use them as they are simply the best in the business at what they do.

Outstanding service, friendly staff, competitive prices and a great pleasure to deal with.

I have used Vital Concept for the last 4 years for all my business printing and website work. They have always delivered good customer service and are very reasonable on price. We recently ordered business cards and receipt books from them and they delivered on time and the quality was great. 10/10, I highly recommend *****