The Vitec Group plc Reviews 3

I ordered a stand and mic from Joby (part of VitecGroup) which I didn't need so I contacted them to arrange a return delivery and refund. They don't seem to have a proper returns process and I spent £12 posting the unopened item back on the 16th December. I hadn't heard anything by 6th January so emailed customer services - no reply! Sent a follow up on the 12th and got a response on the 14th saying they hadn't received my parcel and did I have proof of delivery. I emailed back with proof and then they 'checked' and they magically did have it. There wasn't a proper explanation other than 'Christmas', which seems pretty dodgy considering they admitted my parcel arrived on the 20th December but on the 14th they had no record. Would never use again, and a lesson to keep you post office receipts safe!

Appalling customer service. I purchased a very expensive Gitzo tripod but wanted to return it so purchase a different model. The returns process is rubbish. Raising tickets is a waste of time as they don't respond timely. Eventually found some phone numbers but they never answered. I think they are goung bust. You have been warned!!!!!!

Bought online a lot of equipment which was supplied in time - so far so good - but now, after some month I need to claim for a warranty issue and do not find any responsible. First it is hard to find any contact details, secondly no reply on emails after weeks, third very poor support on telephone calls (promised to call me back, but this never happened up to now) - so totally a desaster if you need to claim for warranty. That‘s the poorest behaivor I have ever seen.